Last updated: August 1, 2005
Air transportation on Delta and Delta Connection® carriers is subject to Delta’s conditions of carriage. You can download the complete and current version of our Contract of Carriage, which is incorporated into every ticket for travel. You can also view the Conditions of Contract.
For your convenience, the following important information is provided concerning your ticket and some of the rules for travel on Delta Air Lines.
Notice of Incorporated Terms
Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the contract of carriage. Incorporated terms may include, but are not restricted to:
- Limits on liability for personal injury or death
- Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
- Claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier
- Rights of the air carrier to change terms of the contract
- Rules on reconfirmation of reservations, check-in times, and refusal to carry
- Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting
You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air carrier’s tickets are sold. You have the right to inspect the full text of each transporting air carrier’s rules at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier’s terms is available at any U.S. location where the air carrier’s tickets are sold.
Changes to Contract Terms
Delta reserves the right to amend its Conditions of Carriage at any time. Your travel will be governed by the rules that are in effect on the date your travel begins. Delta ticket agents and employees cannot modify the terms of the contract without authority from a corporate officer.
Refusal to Transport
Delta’s conditions of carriage permit Delta to refuse to transport passengers in the following circumstances:
- To comply with government regulations or directives
- When advisable due to weather or other conditions beyond Delta’s control
- When a passenger refuses to submit to a search or produce proper identification
- When the passenger lacks necessary documentation for international travel
- When the passenger fails to comply with any of Delta’s rules or regulations or any term of the contract of carriage
- When reasonably necessary for the passenger’s comfort or safety, for the comfort or safety of other passengers or Delta employees, or for the prevention of damage to the property of Delta or its passengers or employees. For specific examples, see full text of Conditions of Carriage.
- Delta will not refuse transport on the basis of a passenger’s disability except on the basis of safety or where transporting the passenger would violate the Federal Aviation Regulations.
- Delta will not refuse transportation based upon race, color, national origin, religion, sex, or ancestry.
Notice of Overbooking of Flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority.
With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
Liability for Delay or Cancellation
We will exercise reasonable efforts to carry you and your baggage according to our published schedules and the schedule reflected on your ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in your ticket or Delta’s published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket at any time.
If the change is due to circumstances beyond our control, we will have no liability to you other than to refund your ticket price. If the change is due to circumstances within our control, then we will transport you to your destination on our next available flight (or substitute alternative transportation at our discretion) and, depending upon the circumstances, you may be entitled to a partial refund and/or we may provide you with meals, lodging and/or ground transportation to accommodate you during the delay.
Advice to International Passengers on Limitations of Liability
Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that a treaty known as the Warsaw Convention may apply to the entire journey, including any portion thereof entirely within a country. For such passengers, the Warsaw Convention, including special contracts of carriage embodied in applicable tariffs, governs the liability of the carrier for death of or injury to passengers.
The names of carriers party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.
Domestic – Notice of Baggage Liability Limitations
Travel wholly within the 50 United States, Puerto Rico and the U.S. Virgin Islands
- Liability is limited to $3,000 per ticketed passenger unless a higher value (for checked baggage) is declared in advance and additional charges are paid.
- Excess valuation may not be declared on certain types of articles.
- No liability for electronic equipment, photographic equipment, jewelry, cash, computer equipment, or other similar valuable items.
- Damaged baggage must be reported within 24 hours.
International – Notice of Baggage Liability Limitations
For most international travel (including domestic portions of international journeys)
- Liability for loss, delay, or damage to baggage is limited to approximately $9.07 per pound ($20.00 per kilo) for checked baggage and $400 per passenger for unchecked baggage unless a higher value is declared in advance and additional charges are paid. Excess valuation may not be declared on certain types of valuable articles. Carriers assume no liability for fragile or perishable articles. Further information may be obtained from the carrier.
- Liability is for a maximum of 70 lbs. ($640.00) per checked bag. The limit may be lowered for additional pieces to certain destinations or when using connecting carriers.
- Damaged baggage must be reported within seven days.
Note: Rules governing limitations on Delta’s liability for lost, damaged, or delayed baggage, and your responsibilities for timely notification in the event of lost, damaged, or delayed baggage vary depending upon the nature of your travel. Contact a Delta agent for details.
Time Limitation for Baggage Claims
Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to Delta within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by Delta within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.
Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to Delta within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.
Delta Connection carriers are regional airlines which use Delta flight numbers 3600-6799. Flights carrying a “DL” designator that are operated by partner airlines are known as “codeshare” flights. Check with Delta for additional information.
Reservations and boarding passes/authorities may be canceled, and passengers may not be eligible for denied boarding compensation if they fail to comply with applicable check-in requirements for their flights. For more information, see Check-in Requirements.
Your onward and/or return reservations may be canceled for failure to:
- Meet the check-in requirements listed above
- Fly each segment of your itinerary
Currencies on delta.com
All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except where otherwise noted.
For your safety Delta requires that all passengers 18 years of age and older present positive identification for travel. Acceptable forms of positive identification include either:
- One form of photo ID issued by a federal, state, or local government agency, or
- Two forms of non-photo identification, one of which must be issued by a federal, state, or local government agency.
Note: Passengers without identification may be denied transportation.
Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delta-operated or Delta Connection carrier flights systemwide.