In a continual effort to improve the products you see in-flight, we’re testing new options for circulation in late 2012 and want to know what amenities are most important to you! We’ll take the information you share here and consider your feedback when we’re planning for new amenities this year.
Thanks for your input! If you have any other suggestions, we’d love to hear them!
Be sure to start looking for new amenities changes in late 2012.
Melissa R.
Onboard Experience
Many of you are familiar with (and have used) Delta Assist, our program designed to help customers with real-time travel issues via our social media channels like Facebook and Twitter. And because of the success of Delta Assist in both Facebook and Twitter (and in the interest of supporting our customers around the world, of course), today we’re excited to introduce the next phase in social media customer service at Delta—@DeltaAssist_ES. 
This Spanish language assistance channel will operate very similarly to our current @DeltaAssist channel when it was in its infancy. We’re launching this program as a pilot, operating a Monday through Friday schedule to help us gauge volume and demand, and test the waters a bit.
So what can you expect? As with @DeltaAssist, our @DeltaAssist_ES agents can:
So check us out and tell your Spanish speaking friends about this new service. We’re eager to hear your feedback.
Jerry Fletcher
Manager – Delta Assist
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Delta se expande en el mundo de las redes sociales con su nuevo lanzamiento de Delta Assist en Español.
Estamos seguros que muchos de ustedes ya conocen y han utilizado el Delta Assist, nuestro programa diseñado para dar asistencia inmediata a nuestros clientes en relación a asuntos de viaje y a través de las diferentes redes sociales como Twitter y Facebook. Es por este gran éxito obtenido, tanto en Twitter como en Facebook, que hoy en Delta, nos enorgullece presentar la siguiente fase de nuestro servicio al cliente en redes sociales: @DeltaAssist_ES.
Este canal de ayuda en español funcionará de forma muy similar a nuestro canal actual @DeltaAssist. En una primera etapa, esta iniciativa se lanzará como programa piloto, el cual dará servicio al cliente de lunes a viernes. De esta manera iremos recorriendo el camino juntos en la medida en que vayamos creciendo.
¿En qué nos ayudará este servicio? Con @DeltaAssist y @DeltaAssist_ES, nuestros agentes podrán:
Le invitamos a que nos visite y a que pase la voz a sus amigos que hablan español. Dígales que también se animen y empiecen a utilizar estos nuevos servicios. Estamos deseosos de escuchar sus comentarios.
Jerry Fletcher
Gerente – Delta Assist
Knowing that many of you are being affected right now by severe weather (and seeing lots of chatter on our social media channels about hurricane Irene), we wanted to provide you with an easy How To guide to address some of your rebooking questions. We hope this helps and as always, thanks for your patience as we work to get you to your final destination safely.
Q: What’s the best way to rebook a cancelled or delayed flight?
A: The fastest and easiest way to rebook is on delta.com.
There are many cities being affected by weather right now, so be sure to visit the Flight Status & Updates page on delta.com to check on your specific city. Remember, if your city has not been marked as affected, you cannot rebook online and need to call 800-221-1212 for assistance.
If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.
Q: What’s the best phone number to call for help rebooking?
A: Our reservations assistance line is 1-800-221-1212.
Q: What if I can’t reach a customer service agent immediately by phone?
A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.
If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it may take a few tries to get placed in line.
Q: If I want to get help through Twitter, what should I do?
A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.
Q: What else can I do to prepare for a possible delay or cancellation?
A: Check your flight status and weather advisories frequently and sign up for Delta Messenger to receive real-time alerts.
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I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can!
Liz G.
Delta Social Media
Everyone loves a great deal on a hip new restaurant or local museum. And for those of you who have taken advantage of the recent rise in online daily deals, you know just how valuable they are! Which is why today we’re excited to bring you LivingSocial deals exclusively on delta.com.
How does LivingSocial work with your travel plans on Delta? Now when you’ve booked a flight on delta.com and access your My Trips information (where you can manage your travel with personalized offers for hotels, car rentals, & more), you can also sign up to receive deals from LivingSocial specific to your destination city.
The best part? You only receive deals redeemable for the dates you’ll be traveling in that particular city, so you don’t have to worry about offers that don’t apply to you or expire before you arrive.
Here’s an example: Say you’re taking a leisurely vacation to come visit us here in Atlanta for Labor Day weekend. LivingSocial will send you deals for Atlanta that you can use while you’re on vacation here in the city, and when your great vacation is over and you’re back in your hometown, we’ll stop sending you Atlanta deals and you’ll only receive offers for your city.
Make sense? It’s all about making your digital travel experience easier and bringing you even more features to personalize your trip with us! We hope you like this new addition and we want to know what deals you’re planning on using, so be sure to share your upcoming adventures with us!
Smita Premkumar
Customer Personalization Team
We asked – and boy, did you answer! Thanks for the overwhelming response to our call for summer travel tips. You all had some fantastic advice to share. So without further delay, here are YOUR best travel tips:
Keep the tips coming by posting on Twitter, Facebook or below this blog post. Or check out all of the tips submitted by reading the comments below our Facebook post, searching for the #DeltaTips hashtag on Twitter, and reading the comments on our original blog post. You’re sure to find plenty of good travel tidbits.
We hope these tips help as you make your way to somewhere sunny (or at least relaxing). So tell us, where are you jetting off to this summer?
Liz G.
Delta Social Media