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Archive for the ‘SkyMiles’


You Asked: SkyMiles Promotions Page

Over the past few weeks we’ve heard your requests for a central, public place on delta.com to house our featured SkyMiles promotions. To see the latest, check out the SkyMiles Travel Offers section of our newly updated Deals & Offers page below.

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New promotions will be added regularly, so check back often. You need to be a current SkyMiles member to enjoy these mileage-earning promotions, so enroll today if you haven’t already.

How do you like our new Deals and Offers page with featured SkyMiles promotions?

Enjoy!

Katie
Relationship Marketing

New SkyMiles Medallion Program

Today marks a major step in the integration of the SkyMiles® and WorldPerks® programs and of Delta and Northwest – as we unveil details of the 2010 SkyMiles Medallion program. Check out all of the details (including Rollover MQMs, Diamond Medallion Status, No Direct Ticketing Fees, Unlimited Complimentary Upgrades on Award Tickets) at delta.com/newskymiles. I hope you agree that these changes are a big step forward in making our SkyMiles Medallion program the best in the industry.

Also, keep in mind that as we roll out this new program, savvy SkyMiles members will be able to earn a few benefits twice. For example, if you earn 75,000 Medallion Qualification Miles (MQMs) this calendar year, you’ll receive six Platinum Medallion system-wide upgrade certificates with your credential package. Then, once the Choice Benefits are implemented early next year, you’ll also have the option to receive four new system-wide upgrade certificates.

Check out what people are saying about our program changes: Forrester Blog, Cranky Flier, WSJ Blog, Boarding Area Blog, Upgrade: Travel Better Blog, more? Let us know!

Enjoy,

Jeff
Vice President of Loyalty Programs
Delta Air Lines

New SkyMiles Check Card Launches

Our SkyMiles members have been asking us for a mileage-earning check card for awhile now, so we looked for a banking partner that shared our commitment to delivering world-class customer service and providing more options to customers. SunTrust is the ideal partner with a strong, complementary network in the Southeast and Mid-Atlantic.

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A traditional check card typically rewards one point or mile for every $4 spent, which is why we’re pretty excited that our new check cards will be one of the fastest-earning programs in the U.S. (And don’t fret if SunTrust doesn’t bank in your area, because we’re looking to soon add other check card partners too.)

What does this mean for you? The lowest annual fees in the industry, added security, fast access to cash at over 2,700 SunTrust ATMs and ease of use at Visa® merchants worldwide.

There are three options available:

  • Classic: earns one mile for every $2 purchased and 2,500 bonus miles for the first signed purchase; annual fee is only $20.
  • Platinum: earns one mile for every $1 purchased, plus for your first signed purchase you get 5,000 bonus miles and a complimentary Delta Sky Club Day Pass; annual fee is $55.
  • Business: earns one mile for every $1 purchased, plus you get 5,000 bonus miles and a complimentary Delta Sky Club Day Pass for the first signed purchase; annual fee is $55.

Enrollment is now open, so sign up at any SunTrust location, call 1-877-SUNTRUST or visit suntrust.com/skymiles for more information.

What do you think about our newest mileage-earning option?

‘Till next time,

Mark Goblirsch
Manager – Co-branded Check Cards

Annual fees apply. One-time Enrollment Bonus Miles will be awarded after the first use of your SunTrust SkyMiles® Check Card for a signature-based purchase. Enrollment Bonus is only available to new SunTrust SkyMiles® Check Cards customers and cannot be combined with any other enrollment offer. Complete rules available at www.suntrust.com/skymiles. All SkyMiles® program rules apply. To review the rules, please visit www.delta.com/skymiles. All Sky Club membership terms, conditions, and house rules apply to Sky Club use and membership. For the complete Sky Club terms, conditions, and house rules, please visit delta.com/skyclub. Offers and benefits subject to change without notice. Other restrictions may apply. The SunTrust SkyMiles® Check Cards are issued by SunTrust Banks, Inc., and available in AL, AR, FL, GA, MD, MS, NC, SC, TN, WV, VA and DC.

Earning Miles with Delta and Partners

We all know the benefits of increasing your SkyMiles: award trips, upgrades, you can even donate to charity. But, we would like to hear from you about how you learn about new SkyMiles opportunities.

Everyone knows that travel on Delta or on one of our codeshare partners earns you miles, but how do you learn about the many other ways of earning bonus miles? We have a whole section on delta.com under SkyMiles called “Ways to Earn Miles” where we list all of our SkyMiles partners and what they have to offer; but do you find it helpful? Would you like to see it arranged in a different manner? Would you like notification each time a new partner has been added? What about the Limited Time Offers? Are they easily reached through the website?

Now is the time for you to speak out and offer suggestions about how you would like our website to serve you in earning more SkyMiles. I can’t promise that all the suggestions will be implemented right away but we will be making every effort to make the information more accessible. Just post your suggestions below.

Looking forward to all those great ideas,

Carole Gregory
Delta Web Content Developer

Medallions and Choice Seats

In a comment to my post about More Options for Medallions, a great question was posed about Coach Choice Seats and how Medallion Preferred Seats are affected.

While it’s true the Choice Seats project opened a new revenue stream for Delta, it did not come at the expense of existing Preferred Seats. The number of preferred seats Delta offers is the same before and after choice seats implementation. Over 90% of seats on Delta flights are still available when booking, or any time after, at no charge.

The SkyMiles team insured the integrity of the Preferred Seats program throughout the business requirements phase of the Choice Seats application development. Medallion members can continue to book Preferred Seats at any time prior to departure, and the number of seats allocated has not changed. Consequently, Medallions may also book Choice Seats for no fee, but only in the 24 hours prior to the flight.

As a side note, if someone purchases a Choice Seat, but ends up sitting in a different spot, the fee will be refunded.

Shani Nizan
delta.com

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UPDATE 11/17: Thank you for participating in the Delta Blog! Delta has been listening to your concerns and has responded. For more information see my comment below.