Knowing that many of you are being affected right now by severe weather (and seeing lots of chatter on our social media channels about hurricane Irene), we wanted to provide you with an easy How To guide to address  some of your rebooking questions. We hope this helps and as always, thanks for your patience as we work to get you to your final destination safely.

Q: What’s the best way to rebook a cancelled or delayed flight?

A: The fastest and easiest way to rebook is on delta.com.

There are many cities being affected by weather right now, so be sure to visit the Flight Status & Updates page on delta.com to check on your specific city. Remember, if your city has not been marked as affected, you cannot rebook online and need to call 800-221-1212 for assistance.

If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.

Q: What’s the best phone number to call for help rebooking?

A: Our reservations assistance line is 1-800-221-1212.

Q: What if I can’t reach a customer service agent immediately by phone?

A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.

If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it may take a few tries to get placed in line.

Q: If I want to get help through Twitter, what should I do?

A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.

Q: What else can I do to prepare for a possible delay or cancellation?

A: Check your flight status and weather advisories frequently and sign up for Delta Messenger to receive real-time alerts.

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I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can!

Liz G.

Delta Social Media

Over at Anderson Cooper’s AC360 Blog CNN Senior Executive Producer Michael Schulder recently argued that Delta may posses a powerful weapon to prevent the spread of H1N1 flu… the in-flight safety video starring Deltalina! Check out excerpts from his post below:

If you’ve ever flown Delta chances are you’ll remember her videotaped safety briefing, including the now famous finger wag admonishing passengers not to smoke on any Delta flight. I’d like to suggest an important addition to her script and the script of every flight attendant who gives a safety briefing on any airline.

“…. Please take a moment to find the exits closest to you. And remember they may be behind you.”  And please, also, take a moment to look carefully at the passengers closest to you. If they have signs of the flu, such as a persistent cough, please alert a flight attendant. Remember, the most contagious passenger could be right in back of you. So look all around. Please do not use a thermometer on fellow passengers without their permission, even underarm thermometers. “Please remain seated with your seat belt securely fastened any time the seat belt sign is on. And even if the sign is off, you should keep your seatbelt fastened in case we experience unexpected rough air. … (finger wag) Smoking is not allowed on any Delta flight.”  Neither is any passenger who has flu symptoms, including body aches, fever, and a cough. If any of you have those symptoms, and you’ve been able to hide them from your fellow passengers, please come to the front of the plane right now (director’s note – use forefinger for come hither gesture) where you will receive a full refund and an escort to retrieve your checked bags. I SAID NOW!

Post your own edits in the comments. What do you think?

Chris B.
Sr. Product Manager, IFE

This Monday, NBC’s “Today” show ran a short piece detailing the intense five-and-a-half week training flight attendants receive to prepare them to handle virtually any crisis during a flight.

Many people don’t realize the intensive training our flight attendants receive. As Sandy Gordon, our v.p.-In-Flight Service Operations and Training mentioned, they are trained to be, “everything from fire fighters to police officers to nurses and doctors.” And because we do all of our own training here at Delta’s World Headquarters, every Delta flight attendant is trained by veteran flight attendants (like Katherine Lee) to be prepared for anything, including training in CPR (cardiopulmonary resuscitation) and AED (automatic external defibrillator) in case they need to assist passengers who may stop breathing or have a heart attack during flight.

There’s more to this job than meets the eye. Check it out and let us know what you think! You can learn more about our flight attendant training here.

Katie
Delta Blog