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Delta & LivingSocial—Personalized Deals For You

Published July 29th, 2011 in delta.com, Planning & Booking, Social Media | No Comments →

Everyone loves a great deal on a hip new restaurant or local museum. And for those of you who have taken advantage of the recent rise in online daily deals, you know just how valuable they are! Which is why today we’re excited to bring you LivingSocial deals exclusively on delta.com.

How does LivingSocial work with your travel plans on Delta? Now when you’ve booked a flight on delta.com and access your My Trips information (where you can manage your travel with personalized offers for hotels, car rentals, & more), you can also sign up to receive deals from LivingSocial specific to your destination city.

The best part? You only receive deals redeemable for the dates you’ll be traveling in that particular city, so you don’t have to worry about offers that don’t apply to you or expire before you arrive.

Here’s an example: Say you’re taking a leisurely vacation to come visit us here in Atlanta for Labor Day weekend. LivingSocial will send you deals for Atlanta that you can use while you’re on vacation here in the city, and when your great vacation is over and you’re back in your hometown, we’ll stop sending you Atlanta deals and you’ll only receive offers for your city.

Make sense? It’s all about making your digital travel experience easier and bringing you even more features to personalize your trip with us! We hope you like this new addition and we want to know what deals you’re planning on using, so be sure to share your upcoming adventures with us!

Smita Premkumar

Customer Personalization Team

New Gates, More Comfort In Accra

Published June 7th, 2011 in Community, History, Planning & Booking | 1 Comment →

Africa has played a large role in my aviation career since 1969, when I went to work for South African Airways and later joined Pan Am in Johannesburg. As a Delta employee, it’s been exciting to see our Africa service expand and grow since December 2006, when we became the first U.S. airline to return to Africa since the 1980s.

Since then, we’ve transported more than 2.2 million customers to and from Africa, and we’ve more than doubled the number of flights we’ve offered. This summer we’re flying 48 weekly departures to Johannesburg, South Africa; Lagos, Nigeria; Abuja, Nigeria; Accra, Ghana; Dakar, Senegal; and Monrovia, Liberia – more flights to more African destinations than any other U.S. airline.

And as part of our commitment to Africa, today we’re opening two new state-of-the-art airport gates at Accra’s Kotoka International Airport, to support our flights between Accra and Atlanta and New York-JFK.

We’ve been working on the expanded and upgraded facilities for you since January, which will seat about 130 customers in comfort in a 295-square-meter area, with information screens and Delta counters for our gate agents. BusinessElite customers will continue to enjoy access to the airport’s Akwaaba Lounge.

The Ghana Airport Authority has been a key partner in this project, and underscores the importance of partnering with the communities we serve here.

I’ve seen a lot of changes in air service in Africa since I started here more than four decades ago, and I’m looking forward to watching this market continue to grow and thrive. It’s exciting to be part of it as Delta leads the way!

Jimmy Eichelgruen

Regional Sales Manager, Africa

Captain’s View: JFK Inaugural Flight to Iceland

Published June 1st, 2011 in History, Operations, Planning & Booking | 2 Comments →

Iceland has always been a special place for me. Not only is it the place of my birth, 54 years ago, but it’s where I discovered my true love – flying – and began my first flight lessons in a Cessna 150 in the late 1970s.

John Magnusson, Captain, Delta Air Lines

While my father’s service in the U.S. Navy took us to New Jersey when I was three years old, we continued to spend summers in Iceland, and I remember frequent trips from New York-JFK to Keflavík International Airport near Reykjavik. All of my ancestors came from Iceland, and Icelandic was spoken in our home (I’m as comfortable with that language as I am with English). My mother made sure that our home in New Jersey always had an open door for visitors from Iceland.

Even as I became a pilot for Northwest and, today, fly proudly for Delta, I’ve maintained my connection with Iceland, and today act as Iceland’s Honorary Consul for the upper Midwest.

That’s why it’s such an honor to be participating in Delta’s inaugural service to Iceland. I’ll be Captain of the Boeing 757-200 that will soar from JFK to Keflavik when we launch the first flight on June 1. Delta will be the first U.S. carrier in 40 years to fly nonstop between the two countries, putting us in a unique position to share the beauty of Iceland with our customers in the U.S. For me, it means continuing my family’s tradition of bridging two great countries. If you haven’t experienced the beauty of Iceland, I hope you can join us this summer and see for yourself why it’s such a special place.

John Magnusson

Captain

Delta Air Lines

Another Online First: Check-Out Our Check-IN!

Published March 17th, 2011 in Planning & Booking, Social Media | 2 Comments →

Last year we brought you the ability to book flights directly from Facebook through Delta’s Ticket Counter (the first airline ever to do so!). Today, we’re excited to announce that based on your feedback, we’ve added several new features to the Ticket Counter, including the ever popular online check-in. This makes you the first customers in the U.S. have the ability to access your boarding pass on sites like Facebook within 24-hours of your scheduled departure!

Not to worry, we didn’t stop with online check-in. We also added the ability to:

  • Check your flight status
  • View your trip details, included your SkyMiles account balance
  • View the in-flight amenities, like Wi-Fi,  or entertainment, offered on the specific flights you’re looking to book (to help with your travel planning needs)

We also know how much you value connecting with friends and family. That’s why we added a simple feature that allows you to ‘share’ your travel information right from Facebook. So whether you’re planning a vacation with your friends or simply sharing your itinerary with a friend or loved one on Facebook, you can do it all without having to send a separate e-mail—and it’s just as safe and secure as delta.com.

We’re constantly working to bring you innovative new functions and features to help meet your travel needs, and we hope you enjoy these exciting new updates. Be sure to tell us what you think!

Denise F.

Delta Ticket Counter project leader

eBoarding Now Available at Even More Locations

Published January 31st, 2011 in Airport, delta.com, Destinations, Mobile, Planning & Booking | 14 Comments →

Back in the summer of 2008 when we launched mobile boarding check-in, it was the industry’s latest and greatest move forward in customer technology. A little more than two years later, we dramatically added to the number of locations globally where you can scan your eBoarding pass on your smartphone.

Delta eBoarding Pass

As a global airline we know how important it is for you to have eBoarding access in international as well as domestic cities. With 52 eBoarding pass enabled cities around the world, now you can travel through 43 cities in the US and nine airports in Europe with an eBoarding pass right from your phone!

We added 24 new eBoarding pass enabled locations since December including:

  • Berlin-Tegel, Germany (TXL)
  • Charlotte (CLT)
  • Des Moines (DSM)
  • Dusseldorf, Germany (DUS)
  • Fort Myers (RSW)
  • Frankfurt, Germany (FRA)
  • Grand Rapids (GRR)
  • Hartford/Springfield (BDL)
  • Jackson Hole (JAC)
  • London – Heathrow, United Kingdom (LHR)
  • London – Gatwick, United Kingdom (LGW)
  • Miami (MIA)
  • Milan-Malpensa, Italy (MXP)
  • Munich, Germany (MUC)
  • New Orleans (MSY)
  • Philadelphia (PHL)
  • Pisa, Italy (PSA)
  • Rome, Italy (FCO)
  • St Louis (STL)
  • San Antonio (SAT)
  • Stuttgart, Germany (STR)
  • Tampa (TPA)
  • Tulsa (TUL)
  • Venice, Italy (VCE)

We’re constantly adding new locations to our list, just visit delta.com/checkin and select the mobile check-in options for all the cities where eBoarding passes are available.

And the mobile upgrades don’t end there! In 2010 we improved mobile.delta.com and launched our popular iPhone and BlackBerry applications, each of which have built in tools that allow you to check-in and access an eBoarding pass from the palm of your hand. Coming soon, we’ll also add our Android app to the mix and continue to add new features to each of our apps in the future.

We’re listening to your feedback and delivering more tools to improve your travel experience and provide hassle-free check-in options. Have you had the chance to use an eBoarding pass recently? We want to know what you think.

Rick E.

Product Manager delta.com & Self Services

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