We know many of you are being affected by severe weather and hear your concerns. We’re doing our best to get you where you need to be, and recognize the questions many of you have been asking on our social media channels. To help address some of these common concerns and reach all of you at once, I’ve summarized your frequently asked questions here on the blog:

Q: What’s the best way to rebook a cancelled or delayed flight?

A: The fastest and easiest way to rebook is on delta.com. You can do that here: http://bit.ly/DL_Rebook.

If you’re traveling to, from or through Atlanta we’re enabling you to make changes to your itinerary due to severe weather for travel happening between Jan. 9 through Jan 11. Remember that tickets need to be reissued on or before and travel must occur no later then January 13.

If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.

Q: I tried delta.com but couldn’t access the site. What now?

A: As a result of the high volume delta.com was running slower than usual at times, especially if you were trying to rebook. The issue has being addressed and the website has stabilized, but if you’re still having trouble you can call our reservations assistance line or reach out to us in Twitter.

Q: What’s the best phone number to call?

A: Our reservations assistance line is 1-800-221-1212.

Q: What if I can’t reach a customer service agent immediately by phone?

A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.

If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it make take a few tries to get placed in line.

Q: If I want to get help through Twitter, what should I do?

A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.

Q: What else can I do to prepare for a possible delay or cancellation?

A: Check your flight status and weather advisories frequently (http://bit.ly/DL_advisory) and sign up for Delta Messenger to receive real-time alerts (http://bit.ly/DL_Messenger).

I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can.

Jerry F.

Manager, Reservation Systems & Social Media

We’re a little less than a week away from the busiest travel day of the year (and 7 days away from what is arguably the yummiest day of the year) and many of our Delta travelers are busy prepping to visit family, friends and loved ones across the country and the globe.

We know traveling during the busy holiday season is hectic, which is why every year we spend lots of time and resources preparing—hiring extra staff, providing specialized training to our customer service team, sharing travel tips and more.

This year, our social media team is excited to bring YOU into the mix of our holiday readiness planning. ‘How?’ you may ask. Here’s the idea: our customers know the tricks of traveling like the back of their hands and we want to share your knowledge with the world.

Participating is simple (and much easier than cooking a Thanksgiving meal if you ask me).  Share your holiday travel advice (and be sure to include the #deltatips hashtag) on Twitter, Facebook or in a comment here on the blog, and our team will collect the best of the best to share right back here on November 23rd. We’ll also retweet our favorite tips throughout the week and post some nifty advice of our own.

So what are you waiting for? Come join the conversation!

Liz G.

Delta Social Media

Private jet and commercial service together in one card.  Introducing the Air Elite Card

Did you know Delta is the only commercial airline with a private jet fleet?

It’s true. In fact, our private jet subsidiary Delta AirElite offers more than 25 years of experience in aircraft charter and management service, providing a flexible, comfortable and convenient travel options.

Now, we’re making it easier and more rewarding than ever to enjoy the best of both – Delta and Delta AirElite. We recently launched the Air Elite Card, offering the option to book private jet and commercial travel with just one call to our dedicated concierge team. With one call, premium travelers can now experience the ultimate travel solution.  Cardholders enjoy exclusive benefits including:

• Simple and competitive “all-in” private jet rates locked in for up to two years
• Guaranteed availability 365 days per year (Peak Day restrictions apply)
• Choose a light, midsize or large cabin private jet or airline service on a trip-by-trip basis

• 20% savings on qualifying Delta flights when booked in conjunction with a Delta AirElite flight segment

• Two complimentary Premium Class Delta tickets upon purchase or renewal
• Immediate complimentary SkyMiles® Diamond Medallion® status for you and a companion (or two to gift), which includes Delta Sky Club® membership, mileage bonuses and unlimited complimentary upgrades
• Delta AirElite’s award-winning concierge service and Sky Priority™ benefits, such as priority check-in and boarding, expedited security, and baggage service

Seamless private jet and commercial travel – personalized to when and how you want it.

To purchase the Air Elite Card today or for more information, please call 877-541-3548 or contact us by email at airelitecard@airelite.com.

And if you are already a customer, we’d love to hear from you! Drop us a line or two in the comments section.

Kelley Moore

Manager – Delta AirElite Business Jets

Terms & Conditions
For all domestic air transportation or international air transportation (each as defined by Delta) provided by Delta booked in accordance with the Air Elite Jet Card Agreement and in conjunction with an AirElite trip pursuant to the Delta Air Elite Jet Card Agreement, Cardholder shall be entitled to a 20% discount on published Y0 (domestic Coach Class) and F0 (domestic First Class) fares and a 20% discount on published J (international Business Class) or C (international Business Class) fares, respectively, in effect when booked. All other domestic fares or international fares for travel on Delta shall be at the published fares in effect when booked. All domestic and international fares booked in accordance with this Air Elite Jet Card Agreement are subject to all applicable rules published by Delta. Air transportation on Delta and Delta Connection® carriers is subject to Delta’s Contract of Carriage, which is incorporated into every ticket for travel and may be downloaded at http://www.delta.com. Delta reserves the right to amend its Contract of Carriage at any time. Your travel will be governed by the rules that are in effect on the date your travel begins. Delta ticket agents and employees cannot modify the terms of the contract without authority from a corporate officer.

Purchase of the Air Elite card is subject to Delta AirElite’s Terms and Conditions that are outlined in the then current Air Elite Jet Card Agreement. Delta AirElite flights are operated by Delta AirElite Business Jets, Inc., an FAA-certificated FAR Part 135 air carrier, or by another FAA-certificated Part 135 or Part 121 air carrier. Offers void where prohibited by law. Offers subject to change without notice. Other restrictions may apply.

Complete Diamond Medallion benefits and associated terms can be found at delta.com/about_skymiles. Gifted Diamond Medallion status will be effective within 2 weeks and membership credentials should arrive within 4 weeks. Complimentary upgrades are subject to availability and may not be available on all flights or in all markets. Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award Travel seats are limited and may not be available on all flights or in all markets. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits. To review the rules, please visit Membership Guide & Program Rules. All Delta Sky Club rules apply to Delta Sky Club use.  To review the rules, visit delta.com/skyclub. Offers and benefits subject to change.