DELTA.COM/CHANGE

Archive for the ‘Onboard’


Economy Comfort Installation Updates

Earlier this year I was thrilled to introduce Delta’s newest onboard product enhancement, Economy Comfort, to everyone here on the blog. Over the past several months, the men and women of Delta TechOps have been working hard to ensure the entire international fleet is outfitted with Economy Comfort in time for the busy summer travel season. As usual, our Maintenance and Engineering pros didn’t disappoint! As of today, May 5, 108 of 170 planes are complete, with the remaining 62 scheduled for completion by June 1.

You can now book Economy Comfort seating for travel on or after June 1. For more details on booking and pricing, check out delta.com.

What does Economy Comfort offer?

  • Priority Boarding in Zone 2 if you’re not already Sky Priority eligible
  • 4 inches of additional legroom—many seats at the bulkhead and exit rows offer even more legroom
  • 50% more recline. 
  • Free spirits and specialty cocktails, in addition to free beer and wine currently offered in international Economy
  • In-Seat Power on all 757-200 ETOPS, 767-300ER, 767-400ER, 777 and A330 aircraft that feature personal video; power will be installed at all Economy Comfort seats over the next two years
  • Free HBO, coming later this summer

Which are the Economy Comfort rows for each aircraft type?

  • B747-400—Rows 22-26
  • B757-200 ETOPS (with personal video)—Rows 19-22 A, B, C
  • B757-200 ETOPS (with overhead video)—Rows 16-18
  • B767-300ER—Rows 16-21
  • B767-300ER(G)—Rows 14-19
  • B767-400ER—Rows 15-18
  • B777-200ER—Rows 31-34
  • B777-200LR—Rows 31-34
  • A330-200—Rows 10-13
  • A330-300—Rows 10-14

What’s the status of installations?

  • B747-400Complete (16 of 16)
  • B757-200 ETOPS (with personal video)—Complete (17 of 17)
  • B757-200 ETOPS (with overhead video)—(0 of 7)
  • B767-300ER—(50 of 59)
  • B767-400ER— (1 of 21)
  • B777-200ER—(5 of 8 )
  • B777-200LRComplete (10 of 10)
  • A330-200—(0 of 11)
  • A330-300—(11 of 21)

Total108 of 170 (64%)

As always, we’d love to hear your feedback!

Chris B.

Sr. Product Manager

Customer Experience Planning & Development

And now for the fine print…

Economy Comfort seating will be offered on Delta’s Boeing 747, 757, 767 777 and Airbus A330 aircraft flying long-haul intercontinental routes between the U.S. and Europe, Asia, Africa, Australia, the Middle East and South America (Lima, Brasilia, Rio de Janeiro, São Paulo, Buenos Aires and Santiago only). Economy Comfort seating is limited and may not be available on all flights. The Economy Comfort Medallion travel companion benefit is applicable for up to eight companions traveling on the same reservation as the Medallion member. Group reservations are not applicable. For companions of Gold and Silver Medallion members, fees apply per seat. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits, respectively. To review the rules, please visit Membership Guide & Program Rules.

European Business Travelers: Topics, Trends & More

It is always interesting to me to think about how different, yet similar we all are. Similar to different regions in the U.S., here in Europe there is a vast cultural diversity. Although, when you get right down to it, the guy who is traveling to Omaha, Nebraska from Atlanta has similar wants, behaviors and needs as the European woman traveling between Atlanta and Paris. 

In fact, as we work to create product offerings that cater to our customers overseas, we wanted to do a deep dive into what Europeans are doing to “logoff” from the real world while traveling with us. Nothing like a good survey to take the pulse of our customers, so we asked 2,000 business travelers in the UK, France, Germany and Spain who had traveled in the last 12 months.

Our quick survey reveals that the Germans are quite the bookworms and a whopping 64% want to catch-up on some reading while traveling with us. Not surprising that most other Europeans want to watch movies onboard (like the action-packed Green Lantern movie). But I did learn that my fellow Europeans have a sappy side too and can appreciate a good romantic comedy!

Interestingly to me and by far the most important thing to the European business passenger isn’t our movie selection, it’s actually the pampering and good service they receive from our flight attendants.  Who knows, maybe this makes up for a bad day at the office?

Also, as you can imagine business travelers lead busy lives and they are certainly catching up on their zzz’s, making the most of Delta’s new BusinessElite flatbed product! While they are all taking advantage of a good nap on board, the Brits are most likely to suffer from jet lag (83%) compared to just 40% of Germans. Do you want to know their secret? They simply sleep more and drink a lot of water. 

We all love our technology and our phones are now an essential part of planning travel. And our survey confirmed that us Brits are obsessed with the weather, but we’re not alone. In fact, the weather applications were most popular among all those surveyed and the all-important airline applications, including Delta’s own, were a close second.

So that’s what European business passengers like most from a flight. Let us know what films you most like to watch on board, or how you like to kick back while traveling with us. 

Lisa O.

Manager, Corporate Communications

Relax, Stretch Out & Get Comfortable

Being over 6′ tall I understand what it means to enjoy a few extra inches of legroom in Economy Class on a long-haul flight. Scoring a seat at the emergency exit can sometimes feel like you’ve won the lottery!

That’s why today I’m excited to announce the introduction of “Economy Comfort,” a new section of seats in the front of the Economy cabin on our long-haul intercontinental fleet (that’s all 747-400, 757-200 ETOPS, 767-300ER, 767-400ER, 777 and A330 aircraft in the fleet—a total of 169 planes). Now instead of hoping for a seat with extra legroom, you can snag an Economy Comfort seat for a few extra dollars.

What does Economy Comfort offer?

  • Priority Boarding in Zone 2 if you are not already Sky Priority eligible. 
  • 4 inches of additional legroom—many seats at the bulkhead and exit rows offer even more legroom.
  • 50% more recline. 
  • Free spirits and specialty cocktails, in addition to free beer and wine currently offered in international Economy.
  • In-Seat Power on all 757-200 ETOPS, 767-300ER, 767-400ER, 777 and A330 aircraft that feature personal video. Power will be installed at all Economy Comfort seats over the next two years.
  • Free HBO, coming later this summer.

What does Economy Comfort cost?

Diamond and Platinum Medallion members (and their travel companions on the same reservation) and customers who purchase a full-fare Economy ticket can book these seats for free. Gold and Silver Medallions will receive a 50% and 25% discount, respectively, on the applicable published Economy Comfort seat fee. And for everyone else who has purchased an international Economy ticket on Delta, the cost is $80-$160 per segment (the price will vary by market) for access to an Economy Comfort seat.

And just where did the name “Economy Comfort” originate? Our friends (and Joint Venture partner) at KLM launched a similar product in 2009, also called “Economy Comfort.”  And one of our ongoing goals is to align our products and services with our partners. With that in mind…voilà, Economy Comfort!

We’d love to hear your thoughts on this new product.

Have a great week!

Chris B.

Sr. Product Manager

Customer Experience Planning & Development

Economy Comfort seating will be offered on Delta’s Boeing 747, 757, 767 777 and Airbus A330 aircraft flying long-haul intercontinental routes between the U.S. and Europe, Asia, Africa, Australia, the Middle East and South America (Lima, Brasilia, Rio de Janeiro, São Paulo, Buenos Aires and Santiago only). Economy Comfort seating is limited and may not be available on all flights. The Economy Comfort Medallion travel companion benefit is applicable for up to eight companions traveling on the same reservation as the Medallion member. Group reservations are not applicable. For companions of Gold and Silver Medallion members, fees apply per seat. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits, respectively. To review the rules, please visit Membership Guide & Program Rules.

New Flat-Bed Features In An Aircraft Near You!

Today I’m excited to share some great news on the flat-bed front! Last week the first of eight Boeing 777-200ERs re-entered service after being reconfigured to match the interior of our 777-200LR fleet. The 777-200ER upgrades include lots of great new features including:

–New flat-bed seats in a herringbone configuration

–New next-generation in-flight entertainment with bigger screens in Economy and BusinessElite

–A greatly expanded library of content, with more than 1,000 entertainment choices (so even on that 17+ hour flight between Atlanta and Johannesburg, you’ll never get bored!)

The remaining seven 777-200ERs will go through the same modification within the next six months. By June, Delta’s entire fleet of 777s and 767-400ERs will feature flat-bed seats. Seven 767-300ERs will also get flat beds, which brings the total flat bed fleet count to 46 for summer 2011 flying.

Chris B.

Sr. Product Manager, Aircraft Experience

Flying Internationally? Look For the New Duty Free Catalog!

Next time you fly internationally be sure to take a look inside your seat pocket. There you’ll find our new Duty Free catalogue, where we’re excited to have added 63 new premium products! And just in time for the holidays, because when you buy two or more products and spend at least $125 you get 10% off of your entire purchase.

We also added a ton of new benefits and features to our Duty Free program. Now, you can fill out the Purchase Form from your seat, give it to your flight attendant and they’ll bring your order and request payment right to you. It’s very easy and convenient, like shopping in your sleep!

Looking for a specific Duty Free item? If you liked an item that wasn’t available on a specific international flight, now you can shop anywhere, anytime at deltadutyfree.com. Plus you get free shipping on your entire order until April 30th, 2011.

Remember, by purchasing Duty Free products you save on duties and taxes, so prepare your gift list before you board your next international flight!

Carla L. Roberts

Program Manager, Onboard Revenue