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Archive for the ‘Mobile’


Your Updated iPhone App Has Landed

Drum roll, please! Our mobile team is excited to bring you the new, updated Delta app. It’s just another reason why life is better with the iPhone® (as if you really need another reason)!

Download the updated app for your iPhone today to enjoy its newest features – the ability to view, select and change your seat assignment and, for you Medallion members, access the airport upgrade standby list.

And of course, you can still take advantage of the app’s other handy features, which enable you to:

  • Check in and get your eBoarding Pass*
  • View the most updated flight status and gate information
  • Receive push alerts on flight and gate changes
  • Search upcoming flight schedules
  • Access your SkyMiles account information
  • View airport information and weather updates
  • Set a reminder of where you parked at the airport

So tap on over to delta.com now to get the updated Delta app for your iPhone. It’s a must-have for every savvy traveler.

And for you BlackBerry® or Android™ fans, don’t fret. We didn’t forget you! Download the app for your device and look out for the new seat assignment and upgrade list features soon.

Plus, stay tuned as we continue to upgrade our suite of mobile apps – including one for Windows® Phone on the horizon – to provide you with more convenience on the fly.

So what’s your favorite feature? Or do you have a great suggestion for our next upgrade? Let the Delta mobile team know!

Jonathan M.

Mobile Product Manager

* Mobile check in is only available at select airports. Visit delta.com/mobile for more information.

Tweet For FREE at 30K Feet

What’s better than tweeting at 30K feet? The chance to win $10,000 while you do it! This Spring Break we’re excited to work with our friends at Gogo Inflight Internet to help you ‘Keep on Tweeting’ by offering free in-flight Twitter access on all of our wi-fi equipped aircraft until April 14. You will also get a chance to win $10,000 by enrolling in Gogo’s Sweepstakes.

And remember, when you’re in the air you can use any of our apps or view delta.com for free by connecting to Gogo® Inflight Internet.

Next time you’re in the sky make sure to stop by Twitter.com/Delta and say hello!

Happy Tweeting,

Myriallis L.

delta.com & Self Service

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Gogo®‘s Keep on Tweetin’Sweepstakes starts 3/14/11 at 3:00 AM ET; ends 4/14/11 at 11:59:59 PM ET. Must be legal resident of 50 U.S./D.C. and 18 years or older as of time of entry. One (1) Grand prize of $10,000. Odds depend on number of entries. See Official Rules for complete details. Void where prohibited or restricted by law. Sponsor: Aircell LLC, 1250 N. Arlington Heights Road, Itasca, IL 60143. Gogo’s Keep On Tweetin’ Sweepstakes is not administered, sponsored or endorsed by Twitter, Inc.

eBoarding Now Available at Even More Locations

Back in the summer of 2008 when we launched mobile boarding check-in, it was the industry’s latest and greatest move forward in customer technology. A little more than two years later, we dramatically added to the number of locations globally where you can scan your eBoarding pass on your smartphone.

Delta eBoarding Pass

As a global airline we know how important it is for you to have eBoarding access in international as well as domestic cities. With 52 eBoarding pass enabled cities around the world, now you can travel through 43 cities in the US and nine airports in Europe with an eBoarding pass right from your phone!

We added 24 new eBoarding pass enabled locations since December including:

  • Berlin-Tegel, Germany (TXL)
  • Charlotte (CLT)
  • Des Moines (DSM)
  • Dusseldorf, Germany (DUS)
  • Fort Myers (RSW)
  • Frankfurt, Germany (FRA)
  • Grand Rapids (GRR)
  • Hartford/Springfield (BDL)
  • Jackson Hole (JAC)
  • London – Heathrow, United Kingdom (LHR)
  • London – Gatwick, United Kingdom (LGW)
  • Miami (MIA)
  • Milan-Malpensa, Italy (MXP)
  • Munich, Germany (MUC)
  • New Orleans (MSY)
  • Philadelphia (PHL)
  • Pisa, Italy (PSA)
  • Rome, Italy (FCO)
  • St Louis (STL)
  • San Antonio (SAT)
  • Stuttgart, Germany (STR)
  • Tampa (TPA)
  • Tulsa (TUL)
  • Venice, Italy (VCE)

We’re constantly adding new locations to our list, just visit delta.com/checkin and select the mobile check-in options for all the cities where eBoarding passes are available.

And the mobile upgrades don’t end there! In 2010 we improved mobile.delta.com and launched our popular iPhone and BlackBerry applications, each of which have built in tools that allow you to check-in and access an eBoarding pass from the palm of your hand. Coming soon, we’ll also add our Android app to the mix and continue to add new features to each of our apps in the future.

We’re listening to your feedback and delivering more tools to improve your travel experience and provide hassle-free check-in options. Have you had the chance to use an eBoarding pass recently? We want to know what you think.

Rick E.

Product Manager delta.com & Self Services

One Free iPhone App. 1,000,000 Free Miles.

By now I’m sure you’ve seen (and hopefully downloaded) our new Delta iPhone app.  If you have, you know that our handy new travel App is packed with on-the-go features and tools that enable you to:

  • Check in and view your flight status
  • Review your SkyMiles account information
  • Access your boarding pass
  • View upcoming flight schedules
  • Get airport info and weather reports
  • Store your parking location

And if there hasn’t been enough excitement already, today we’re announcing even more big news!

To celebrate the arrival of our fantastic new app, we’re giving away one million miles to one lucky SkyMiles member! Download our app, and you will be automatically entered to win the “One App. One Million Miles.” sweepstakes. Use the app to check in for flights or log in to your SkyMiles account and you’ll receive more entries!

While the Delta iPhone app is here to stay, the “One App. One Million Miles.” Sweepstakes will only be around until September 29th. Download the new Delta iPhone app now and be sure to check back here for more updates including announcements of additional app features and technical enhancements.

So, tell us what you think! How do you like the new app?  Good luck winning those 1,000,000 miles!

No Purchase or iPhone ownership necessary. Must be 18 or older to enter. Sweepstakes ends 9/29/2010. Subject to Official Rules at http://bit.ly/bs2zno.  Apple Inc. is not a participant in or a sponsor of this promotion.

The Latest Wings With Wi-Fi (The ’300′ Edition)

After an incredibly successful promotion last week, in which all Delta customers received complimentary Wi-Fi courtesy of eBay, we reached a key milestone this week as Delta and Aircell technicians installed Gogo Inflight Internet on the 300th Delta aircraft. As readers of this blog know, Delta has more Wi-Fi-equipped aircraft than any other airline on the planet and the latest 737-800 installation was an important moment in the development of this program. Through the remainder of 2009, we’ll install Wi-Fi on roughly 40 additional aircraft. We expect to finish the pre-merger Delta domestic fleet in the coming weeks and ramp up work on the pre-merger Northwest fleet in early January. It’s hard to imagine that just one year ago, we operated four MD88s on the La Guardia Shuttle routes. How things have changed!

Over the course of the next several months, we’ll be making several upgrades to Gogo that will make the onboard experience even better. The first enhancement happened Wednesday when Aircell activated a brand new cell tower, just northeast of Atlanta, in Westminster, SC. As traffic volumes have increased, so has the network’s ability to accommodate all you busy Web surfers on Delta aircraft. Aircell will also be adding new towers in Arizona, Wyoming and Maryland by the end of January. Beyond adding cell towers, existing cell sites have been split into smaller sectors as well. When we first launched with four MD88s, each cell site had three sectors. Today, half of the 93 towers have been upgraded to six sector cell sites, which basically doubles the capacity of the network in that area.

Another area of development is with the inflight portal. Gogo 2.0 is about to launch, and users who are familiar with our portal will begin seeing changes as we migrate from 1.0 to 2.0 across the fleet. We’ve enhanced usability, improved transaction times and given the portal a facelift! In fact, we’ll begin rolling it out next week in a beta phase. If you see the new portal and have feedback, don’t hesitate to drop us a line at entertainment@delta.com.

If you’re one of our frequent flyers, check out our 30-day pass. It’s available for $24.95 for a limited time. I actually bought a pass a couple weeks ago (yes, I pay for Wi-Fi) and it’s a great deal if you’re taking more than two flights in the next 30 days.

Fleet Deets: Which aircraft have Wi-Fi?

MD88
All (117)

MD90
All (16)

757-200 (103)
All pre-merger Delta EXCEPT 612, 616, 658, 660, 6801-6804, 6806-6812, 6814-6817, 6903

757-300 (1) Awaiting STC
5801

767-300 (5)
125-127, 129 and 138

737-700 STC Approved-Awaiting Reactivation
3601

737-800 (55)
3701-3705, 3707-3721, 3723-3745, 3747-3750, 3753-3756, 3762, 3767-3768, 3771

A319 (1) Awaiting STC
3122

A320 (1) Awaiting STC
3209

Chris B.
Sr. Product Manager
In-Flight Entertainment

(Thanks to Aircell’s Dave B., who provided details about the new towers and sectorization)

P.S. Check out this really interesting post from the folks at Gadling…they scored a behind the scenes tour of Aircell HQ.