Delta Air Lines Blog » Mobile http://blog.delta.com Wed, 08 Feb 2012 21:35:26 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Behind-The-Scenes: Your Bag’s Journey On Delta http://blog.delta.com/2011/12/23/behind-the-scenes-your-bag%e2%80%99s-journey-on-delta/ http://blog.delta.com/2011/12/23/behind-the-scenes-your-bag%e2%80%99s-journey-on-delta/#comments Fri, 23 Dec 2011 13:20:46 +0000 Jonathan Mayfield http://blog.delta.com/?p=10054 Have you ever wondered where your bags go after they pass through those black rubber flaps at the airport? Well, we rigged a bag with 6 cameras and sent it on its way from Atlanta to New York, just so you could find out! This is an exclusive behind-the-scenes look at some of the people, places and things your bag encounters on its way to get from Point A to Point B.

Click here to view the embedded video.

Interesting, right? And now you can track your own bag’s journey on the Fly Delta app, too. Just take a photo of the tag on your iPhone or enter the bag tag number, and you’re ready to go knowing your bag will get off the plane where you do.

P.S. Haven’t downloaded the Fly Delta app? You can do that here.

Jonathan Mayfield

Delta Mobile Team

]]> http://blog.delta.com/2011/12/23/behind-the-scenes-your-bag%e2%80%99s-journey-on-delta/feed/ 3 Say Hello To Mobile Baggage Tracking http://blog.delta.com/2011/11/22/say-hello-to-mobile-baggage-tracking/ http://blog.delta.com/2011/11/22/say-hello-to-mobile-baggage-tracking/#comments Tue, 22 Nov 2011 17:53:13 +0000 Jonathan Mayfield http://blog.delta.com/?p=10004 Whether it’s a flight across the country or across the pond, we know how important it is that your bags travel where you do. You may remember in April when we announced lots of improvements to help you with checked baggage, which is why today we’re excited to tell you about another one!

Now when you download the latest update to the Delta app, you’ll be able to track your checked bag – just like you track a package.

Click here to view the embedded video.

So how does it work? Just enter the number on your bag tag receipt – or iPhone® users can scan the barcode – and watch your bag’s journey from departure to arrival and all points in between. Plus you’ll even know which carousel they arrive on!

Ever been sitting on the plane and wondering whether your bags are too? With the new app feature you can even track your bags while in flight. That’s right – Gogo® Inflight Internet gives you free access to delta.com or the Delta app.

Plus enjoy other new features when you download the updated app, like the ability to pay for your bags during mobile check-in, accessing airport maps and aircraft information and viewing a complete list of Delta Sky Club® locations so you’re never left wondering where to go.

The latest update for the Fly Delta app is now available for iPhone®, Android™ and Windows® Phone users and is coming to Blackberry® in early 2012. So go ahead, download it for free. It’s just one more way you can “take off” with an easier, more convenient travel experience!

P.S. did we mention we’re the only U.S. airline gives you the tools to track your bags anytime, even while in flight? So be sure to try it out and tell us what you think!

Jonathan Mayfield

Delta Mobile Team

]]> http://blog.delta.com/2011/11/22/say-hello-to-mobile-baggage-tracking/feed/ 8 The New Delta BlackBerry App is Here! http://blog.delta.com/2011/10/04/the-new-delta-blackberry-app-is-here/ http://blog.delta.com/2011/10/04/the-new-delta-blackberry-app-is-here/#comments Tue, 04 Oct 2011 17:29:55 +0000 Jonathan Mayfield http://blog.delta.com/?p=8953 Update (10/04):

Version 1.5 is now available with new features that let you view or change seat assignments and check upgrade/standby lists. Download it now.

Update (4/25):

Version 1.4 is now available and includes a rebooking function for cancelations as well as the ability to change your new flights. Download the latest version here.

Blog:

We heard you, our business traveler and BlackBerry® user, when you asked for an app. Now, the wait is over.

Earlier this year we launched our Delta iPhone app and received overwhelmingly positive feedback. Today we launched our newest app to support devices running on BlackBerry OS 5.0 or higher. Now you can check in, view flight status and more from your BlackBerry device.

Download the free app now to:

  • View flight status and gate information
  • Search upcoming flight schedules
  • Access your SkyMiles account information
  • View airport information and weather updates

Remember, when you’re in the air you can use any of our apps or view delta.com for free by connecting to Gogo® Inflight Internet. Stay updated with your business needs while also checking your connecting flight information or other travel plans.

We look forward to hearing your thoughts on the new app!

Jonathan M.

delta.com

]]> http://blog.delta.com/2011/10/04/the-new-delta-blackberry-app-is-here/feed/ 14 Announcing the Delta App for Windows Phone http://blog.delta.com/2011/08/31/announcing-the-delta-app-for-windows-phone/ http://blog.delta.com/2011/08/31/announcing-the-delta-app-for-windows-phone/#comments Wed, 31 Aug 2011 21:30:32 +0000 Jonathan Mayfield http://blog.delta.com/?p=9818 Over the last year you’ve enjoyed the Delta app for iPhone®, BlackBerry® and Android™ with a lot of exciting updates along the way.

Today we’re pleased to announce the launch of the Delta app for Windows® Phone. Here’s what you can do:

  • view or change seat assignments
  • check upgrade/standby lists
  • view your itinerary
  • check in for flights
  • get flight status
  • set a parking reminder

Now with the Delta app on all of the major mobile platforms, you’ll be able to access your important flight information no matter what smartphone you’re using. Enjoy, and let us know your thoughts on even more features you’d like to see!

Jonathan Mayfield

Mobile Product Manager

]]> http://blog.delta.com/2011/08/31/announcing-the-delta-app-for-windows-phone/feed/ 8 Android Users, Your Delta App Is Here http://blog.delta.com/2011/07/20/android-users-your-delta-app-is-here/ http://blog.delta.com/2011/07/20/android-users-your-delta-app-is-here/#comments Wed, 20 Jul 2011 14:01:29 +0000 Jonathan Mayfield http://blog.delta.com/?p=9201 Update:

Version 1.5 is available now with new features that let you view or change seat assignments and check upgrade/standby lists! Download it now.

———-

Last year we launched our BlackBerry® and iPhone apps to make life a little easier for on-the-go flyers. Now, we’re happy to announce our third smartphone app just for Android users. With this latest app, we have unique apps for all three of the most popular platforms in the US smartphone market reaching over 80% of smartphone users.

Download it today from the Android Market for convenient travel information wherever you are — check in, get your eBoarding Pass and even set a reminder for where you parked at the airport.

Plus, use the new app to:

  • View flight status and gate information
  • Search upcoming flight schedules
  • Access your SkyMiles® account information
  • View airport information and weather updates

Remember, when you’re in the air, you can use any of our apps or view delta.com for free by connecting to Gogo® Inflight Internet. Now you can keep up with business while you check your connecting flight information or make other travel plans.

With more than 50 cities around the world where you can use an eBoarding pass, all you need is your Android Delta app to get through check-in and on your way!

Let us know what you think about our newest app.

Jonathan M.

Delta.com

]]> http://blog.delta.com/2011/07/20/android-users-your-delta-app-is-here/feed/ 21 Your Updated iPhone App Has Landed http://blog.delta.com/2011/06/27/your-updated-iphone-app-has-landed/ http://blog.delta.com/2011/06/27/your-updated-iphone-app-has-landed/#comments Mon, 27 Jun 2011 15:13:14 +0000 Jonathan Mayfield http://blog.delta.com/?p=9641 Drum roll, please! Our mobile team is excited to bring you the new, updated Delta app. It’s just another reason why life is better with the iPhone® (as if you really need another reason)!

Download the updated app for your iPhone today to enjoy its newest features – the ability to view, select and change your seat assignment and, for you Medallion members, access the airport upgrade standby list.

And of course, you can still take advantage of the app’s other handy features, which enable you to:

  • Check in and get your eBoarding Pass*
  • View the most updated flight status and gate information
  • Receive push alerts on flight and gate changes
  • Search upcoming flight schedules
  • Access your SkyMiles account information
  • View airport information and weather updates
  • Set a reminder of where you parked at the airport

So tap on over to delta.com now to get the updated Delta app for your iPhone. It’s a must-have for every savvy traveler.

And for you BlackBerry® or Android™ fans, don’t fret. We didn’t forget you! Download the app for your device and look out for the new seat assignment and upgrade list features soon.

Plus, stay tuned as we continue to upgrade our suite of mobile apps – including one for Windows® Phone on the horizon – to provide you with more convenience on the fly.

So what’s your favorite feature? Or do you have a great suggestion for our next upgrade? Let the Delta mobile team know!

Jonathan M.

Mobile Product Manager

* Mobile check in is only available at select airports. Visit delta.com/mobile for more information.

]]> http://blog.delta.com/2011/06/27/your-updated-iphone-app-has-landed/feed/ 7 Tweet For FREE at 30K Feet http://blog.delta.com/2011/03/25/tweet-for-free-at-30k-feet/ http://blog.delta.com/2011/03/25/tweet-for-free-at-30k-feet/#comments Fri, 25 Mar 2011 18:19:05 +0000 Myriallis L. http://blog.delta.com/?p=9332 What’s better than tweeting at 30K feet? The chance to win $10,000 while you do it! This Spring Break we’re excited to work with our friends at Gogo Inflight Internet to help you ‘Keep on Tweeting’ by offering free in-flight Twitter access on all of our wi-fi equipped aircraft until April 14. You will also get a chance to win $10,000 by enrolling in Gogo’s Sweepstakes.

And remember, when you’re in the air you can use any of our apps or view delta.com for free by connecting to Gogo® Inflight Internet.

Next time you’re in the sky make sure to stop by Twitter.com/Delta and say hello!

Happy Tweeting,

Myriallis L.

delta.com & Self Service

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Gogo®‘s Keep on Tweetin’Sweepstakes starts 3/14/11 at 3:00 AM ET; ends 4/14/11 at 11:59:59 PM ET. Must be legal resident of 50 U.S./D.C. and 18 years or older as of time of entry. One (1) Grand prize of $10,000. Odds depend on number of entries. See Official Rules for complete details. Void where prohibited or restricted by law. Sponsor: Aircell LLC, 1250 N. Arlington Heights Road, Itasca, IL 60143. Gogo’s Keep On Tweetin’ Sweepstakes is not administered, sponsored or endorsed by Twitter, Inc.

]]> http://blog.delta.com/2011/03/25/tweet-for-free-at-30k-feet/feed/ 0 eBoarding Now Available at Even More Locations http://blog.delta.com/2011/01/31/eboarding-now-available-at-even-more-locations/ http://blog.delta.com/2011/01/31/eboarding-now-available-at-even-more-locations/#comments Mon, 31 Jan 2011 20:56:22 +0000 Rick http://blog.delta.com/?p=9121 Back in the summer of 2008 when we launched mobile boarding check-in, it was the industry’s latest and greatest move forward in customer technology. A little more than two years later, we dramatically added to the number of locations globally where you can scan your eBoarding pass on your smartphone.

Delta eBoarding Pass

As a global airline we know how important it is for you to have eBoarding access in international as well as domestic cities. With 52 eBoarding pass enabled cities around the world, now you can travel through 43 cities in the US and nine airports in Europe with an eBoarding pass right from your phone!

We added 24 new eBoarding pass enabled locations since December including:

  • Berlin-Tegel, Germany (TXL)
  • Charlotte (CLT)
  • Des Moines (DSM)
  • Dusseldorf, Germany (DUS)
  • Fort Myers (RSW)
  • Frankfurt, Germany (FRA)
  • Grand Rapids (GRR)
  • Hartford/Springfield (BDL)
  • Jackson Hole (JAC)
  • London – Heathrow, United Kingdom (LHR)
  • London – Gatwick, United Kingdom (LGW)
  • Miami (MIA)
  • Milan-Malpensa, Italy (MXP)
  • Munich, Germany (MUC)
  • New Orleans (MSY)
  • Philadelphia (PHL)
  • Pisa, Italy (PSA)
  • Rome, Italy (FCO)
  • St Louis (STL)
  • San Antonio (SAT)
  • Stuttgart, Germany (STR)
  • Tampa (TPA)
  • Tulsa (TUL)
  • Venice, Italy (VCE)

We’re constantly adding new locations to our list, just visit delta.com/checkin and select the mobile check-in options for all the cities where eBoarding passes are available.

And the mobile upgrades don’t end there! In 2010 we improved mobile.delta.com and launched our popular iPhone and BlackBerry applications, each of which have built in tools that allow you to check-in and access an eBoarding pass from the palm of your hand. Coming soon, we’ll also add our Android app to the mix and continue to add new features to each of our apps in the future.

We’re listening to your feedback and delivering more tools to improve your travel experience and provide hassle-free check-in options. Have you had the chance to use an eBoarding pass recently? We want to know what you think.

Rick E.

Product Manager delta.com & Self Services

]]> http://blog.delta.com/2011/01/31/eboarding-now-available-at-even-more-locations/feed/ 13 One Free iPhone App. 1,000,000 Free Miles. http://blog.delta.com/2010/09/02/one-free-iphone-app-1000000-free-miles/ http://blog.delta.com/2010/09/02/one-free-iphone-app-1000000-free-miles/#comments Thu, 02 Sep 2010 16:03:18 +0000 Jonathan Mayfield http://blog.delta.com/?p=8516

By now I’m sure you’ve seen (and hopefully downloaded) our new Delta iPhone app.  If you have, you know that our handy new travel App is packed with on-the-go features and tools that enable you to:

  • Check in and view your flight status
  • Review your SkyMiles account information
  • Access your boarding pass
  • View upcoming flight schedules
  • Get airport info and weather reports
  • Store your parking location

And if there hasn’t been enough excitement already, today we’re announcing even more big news!

To celebrate the arrival of our fantastic new app, we’re giving away one million miles to one lucky SkyMiles member! Download our app, and you will be automatically entered to win the “One App. One Million Miles.” sweepstakes. Use the app to check in for flights or log in to your SkyMiles account and you’ll receive more entries!

While the Delta iPhone app is here to stay, the “One App. One Million Miles.” Sweepstakes will only be around until September 29th. Download the new Delta iPhone app now and be sure to check back here for more updates including announcements of additional app features and technical enhancements.

So, tell us what you think! How do you like the new app?  Good luck winning those 1,000,000 miles!

No Purchase or iPhone ownership necessary. Must be 18 or older to enter. Sweepstakes ends 9/29/2010. Subject to Official Rules at http://bit.ly/bs2zno.  Apple Inc. is not a participant in or a sponsor of this promotion.

]]> http://blog.delta.com/2010/09/02/one-free-iphone-app-1000000-free-miles/feed/ 19 The Latest Wings With Wi-Fi (The ’300′ Edition) http://blog.delta.com/2009/12/08/the-latest-wings-with-wi-fi-the-300-edition/ http://blog.delta.com/2009/12/08/the-latest-wings-with-wi-fi-the-300-edition/#comments Tue, 08 Dec 2009 16:52:27 +0000 Chris B. http://blog.delta.com/?p=7235 After an incredibly successful promotion last week, in which all Delta customers received complimentary Wi-Fi courtesy of eBay, we reached a key milestone this week as Delta and Aircell technicians installed Gogo Inflight Internet on the 300th Delta aircraft. As readers of this blog know, Delta has more Wi-Fi-equipped aircraft than any other airline on the planet and the latest 737-800 installation was an important moment in the development of this program. Through the remainder of 2009, we’ll install Wi-Fi on roughly 40 additional aircraft. We expect to finish the pre-merger Delta domestic fleet in the coming weeks and ramp up work on the pre-merger Northwest fleet in early January. It’s hard to imagine that just one year ago, we operated four MD88s on the La Guardia Shuttle routes. How things have changed!

Over the course of the next several months, we’ll be making several upgrades to Gogo that will make the onboard experience even better. The first enhancement happened Wednesday when Aircell activated a brand new cell tower, just northeast of Atlanta, in Westminster, SC. As traffic volumes have increased, so has the network’s ability to accommodate all you busy Web surfers on Delta aircraft. Aircell will also be adding new towers in Arizona, Wyoming and Maryland by the end of January. Beyond adding cell towers, existing cell sites have been split into smaller sectors as well. When we first launched with four MD88s, each cell site had three sectors. Today, half of the 93 towers have been upgraded to six sector cell sites, which basically doubles the capacity of the network in that area.

Another area of development is with the inflight portal. Gogo 2.0 is about to launch, and users who are familiar with our portal will begin seeing changes as we migrate from 1.0 to 2.0 across the fleet. We’ve enhanced usability, improved transaction times and given the portal a facelift! In fact, we’ll begin rolling it out next week in a beta phase. If you see the new portal and have feedback, don’t hesitate to drop us a line at entertainment@delta.com.

If you’re one of our frequent flyers, check out our 30-day pass. It’s available for $24.95 for a limited time. I actually bought a pass a couple weeks ago (yes, I pay for Wi-Fi) and it’s a great deal if you’re taking more than two flights in the next 30 days.

Fleet Deets: Which aircraft have Wi-Fi?

MD88
All (117)

MD90
All (16)

757-200 (103)
All pre-merger Delta EXCEPT 612, 616, 658, 660, 6801-6804, 6806-6812, 6814-6817, 6903

757-300 (1) Awaiting STC
5801

767-300 (5)
125-127, 129 and 138

737-700 STC Approved-Awaiting Reactivation
3601

737-800 (55)
3701-3705, 3707-3721, 3723-3745, 3747-3750, 3753-3756, 3762, 3767-3768, 3771

A319 (1) Awaiting STC
3122

A320 (1) Awaiting STC
3209

Chris B.
Sr. Product Manager
In-Flight Entertainment

(Thanks to Aircell’s Dave B., who provided details about the new towers and sectorization)

P.S. Check out this really interesting post from the folks at Gadling…they scored a behind the scenes tour of Aircell HQ.

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