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Archive for the ‘Mobile’


The Latest Wings With Wi-Fi (eBay Holiday Edition)

Hello everyone…I apologize that it’s been so long since my last comprehensive Wi-Fi update. I’ve been doing a lot of traveling for work lately and a lot of the Wi-Fi activity has been focused on pre-installation activities. But things have picked up again and we’ve got a ton of cool stuff to share…

As of this update Delta has installed Wi-Fi on more than 51% of the combined (pre-merger Delta + Northwest) domestic mainline fleet, which is a total of 269 out of 520 planes. We’ve completed the MD88 and MD90 fleets and have recently ramped up installations across the 757-200 and 737-800 fleets. Engineering teams are on track to cross the 300 aircraft mark by the end of 2009.

Over the past month we’ve also installed Wi-Fi on three additional aircraft types…the A319, A320 and 757-300. We’re still awaiting the Supplemental Type Certificate (STC) for these three types but expect them to be operational in December.

The really BIG news, however, is that we’re teaming up with eBay to provide complimentary access to every customer on every Wi-Fi-enabled flight from Nov. 24-30. It’s a win-win-win partnership in that our customers get free access, eBay is able to reach an entirely new audience and we’re able to build awareness about the Wi-Fi product via a new channel.

In fact, we expect more than 1 million customers will be able to benefit from the promotion during Thanksgiving week (just enter the promo code EBAYWIFI). That’s a lot of people doing their holiday shopping on eBay, sending instant messages and updating Facebook…all while 7 miles up and speeding through the sky at 530 mph!

Given the amount of engineering and scheduling work that’s gone into scoping and installing Wi-Fi on 9 different aircraft types and nearly 300 planes, it’s pretty amazing that in less than one year we’ve gone from zero planes with Wi-Fi to the world’s largest Wi-Fi-enabled fleet and the most expansive Wi-Fi network in the sky…and that’s all due to the outstanding work of our Engineering teams and partners at Aircell.

I’d love to hear your feedback about your Wi-Fi experiences on Delta. I’ll be traveling during over the holidays (NRT-SGN-BKK-SIN-MNL) but will post the next update during the first week of December. Until then, have a safe and happy Thanksgiving!

MD88: 117 A/C (All)

M90: 16 A/C (All)

B737-700: 1 A/C

B737-800: 24 A/C

B757: 103 A/C

B753: 1 A/C (Awaiting STC)

B767: 5 A/C

A319: 1 A/C (Awaiting STC)

A320: 1 A/C (Awaiting STC)

Chris B., Sr Product Manager, IFE

*Offers subject to change. Use of the Gogo service is subject to terms of use available at gogoinflight.com.

Log On For Free WiFi And Fight Breast Cancer

On October 31, Gogo Inflight Internet will be free on all Gogo-equipped Delta flights and for each free session that day, Aircell will donate $1 to The Breast Cancer Research Foundation, up to $10,000. Additionally, all Gogo proceeds from the Pink Plane in the month of October will be donated to The Breast Cancer Research Foundation.

Customers can help support the Foundation’s mission to achieve prevention and a cure for breast cancer in our lifetime by accessing Gogo on their Gogo-equipped Delta flight this Saturday for free using the code GOPINK.

Mobile Boarding Pass Update: Part I

Today Cincinnati and Salt Lake City join the ranks of locations where paperless boarding pass is now offered.

We’re up to 9 locations total now: Atlanta, Cincinnati, Detroit, Indianapolis - Northwest only, Las Vegas, Minneapolis, Memphis, New York (LaGuardia) – Delta only, Salt Lake City

Coming Soon: Chicago (Midway), New York (JFK), Orlando, San Francisco, Phoenix

While Delta continues to expand and improve (yes – we are aware of the challenges with the Delta mobile check-in product and it will be redone) our paperless boarding pass product, we’re also looking to the future for mobile.delta.com to determine what we want mobile to be here at Delta in the coming years.

I could insert some random stat about mobile growth here but as a blog reader I’m sure most of you get the importance of mobile, especially you road warriors. It’s really starting to “take off” (sorry – I couldn’t resist). It’s a fascinating area to watch blossom as the hardware/software keeps getting better with devices that have changed the market (iPhone) and those that will innovate again (Palm Pre, the next Android phone, etc).

As people find new ways to connect to each other via mobile, social media or a blend of both, we’d like to hear from you how you’d like to connect to Delta in the mobile space. Got a better idea? Then post it here!

Chris Porter
Product Manager
delta.com

Go Mobile in ATL

Great news to all frequent flyers en route to Hartsfield today. Through working with the TSA, mobile check-in has officially arrived in Atlanta! You can now check in for Delta or Northwest domestic travel at mobile.delta.com or mobile.nwa.com with your wireless enabled mobile device.

See more info in today’s AJC article and news release, or view our full list of eligible cities. To learn more, read about our original blog announcement of LaGuardia’s mobile check-in test last summer.

What will my paperless boarding pass look like? Your seat number, gate information, SkyMiles number, departure time, etc. will all appear as usual. If you’re Breezeway eligible, our gate agents will be able to see that information as well.

delta-boarding-pass1

Has anyone already used mobile check-in in Atlanta? Be sure to mention the device type you used (iPhone, Blackberry, etc).

Katie

Note: This boading pass and SkyMiles account number are fake. You can create your own SkyMiles account here to earn and use miles.

Your Take: In-Flight Mobile Phone Service

Michael O’Leary was recently interviewed regarding Ryanair passengers’ ability to use their mobile devices during flight. According to the Bloomberg article, passengers will be asked not to use their mobile phones during takeoff and landing, but once the planes reach 10,000 feet calls, text messages, voicemail, and email will be allowed. In the article, Mr. O’Leary was quoted:

ryanairquote1

For additional information regarding U.S. regulation of mobile services in-flight, see this comment by GlennF below.

So what’s your take, should air travel remain a bastion of solitude in the U.S.?

Katie