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Archive for the ‘History’


Marking A 5 Year Milestone In Africa

Hi, my Name is Viki and I’ve been working at Delta in Accra for five years this month! My career at Delta all started because of a chance encounter with two Delta managers that knocked at the door of my Accra airport office wanting help sourcing phone cards. Shortly after, I found myself at an interview in London being offered the job of station manager for Delta’s operations in Accra, and I’ve been here ever since!

It was an exciting time from the get go. There was always so much to do, from finding offices and filing slots to preparing for the first flight. Even though this was my third start up for an airline, somehow with Delta it felt different, more special and exciting.

And so arrived the time for the inaugural flight. The arrival of Delta on our soil in Ghana five years ago has been the most memorable moment in my working life to date. On that day, all my months of hard work came to fruition and was recognized with a big celebration with many dignitaries in attendance. It signified the start of a huge growth in aviation in Africa, and Ghana in particular. Back then, we started with flights to New York (JFK), but today we have expanded and now fly to 3 more cities – Atlanta, Monrovia and recently Abuja, Nigeria.

There is a real buzz when working for Delta because there’s always something going on. In  Ghana with the new passenger gates, new lie-flat beds and an increasing route network, there’s never a dull moment! All of these aspects are providing a real boost for the region and the airline itself.

Even though there has been a lot of change over the years, I still have my original team from the beginning as well as two more additions from Dakar and Atlanta. We have created a wonderful and award winning team due to our hard work in safety and baggage.

Thanks Delta, let’s celebrate 5 years of success!

Viki Vaughan-Williams

Station Manager, Accra

New Gates, More Comfort In Accra

Africa has played a large role in my aviation career since 1969, when I went to work for South African Airways and later joined Pan Am in Johannesburg. As a Delta employee, it’s been exciting to see our Africa service expand and grow since December 2006, when we became the first U.S. airline to return to Africa since the 1980s.

Since then, we’ve transported more than 2.2 million customers to and from Africa, and we’ve more than doubled the number of flights we’ve offered. This summer we’re flying 48 weekly departures to Johannesburg, South Africa; Lagos, Nigeria; Abuja, Nigeria; Accra, Ghana; Dakar, Senegal; and Monrovia, Liberia – more flights to more African destinations than any other U.S. airline.

And as part of our commitment to Africa, today we’re opening two new state-of-the-art airport gates at Accra’s Kotoka International Airport, to support our flights between Accra and Atlanta and New York-JFK.

We’ve been working on the expanded and upgraded facilities for you since January, which will seat about 130 customers in comfort in a 295-square-meter area, with information screens and Delta counters for our gate agents. BusinessElite customers will continue to enjoy access to the airport’s Akwaaba Lounge.

The Ghana Airport Authority has been a key partner in this project, and underscores the importance of partnering with the communities we serve here.

I’ve seen a lot of changes in air service in Africa since I started here more than four decades ago, and I’m looking forward to watching this market continue to grow and thrive. It’s exciting to be part of it as Delta leads the way!

Jimmy Eichelgruen

Regional Sales Manager, Africa

Captain’s View: JFK Inaugural Flight to Iceland

Iceland has always been a special place for me. Not only is it the place of my birth, 54 years ago, but it’s where I discovered my true love – flying – and began my first flight lessons in a Cessna 150 in the late 1970s.

John Magnusson, Captain, Delta Air Lines

While my father’s service in the U.S. Navy took us to New Jersey when I was three years old, we continued to spend summers in Iceland, and I remember frequent trips from New York-JFK to Keflavík International Airport near Reykjavik. All of my ancestors came from Iceland, and Icelandic was spoken in our home (I’m as comfortable with that language as I am with English). My mother made sure that our home in New Jersey always had an open door for visitors from Iceland.

Even as I became a pilot for Northwest and, today, fly proudly for Delta, I’ve maintained my connection with Iceland, and today act as Iceland’s Honorary Consul for the upper Midwest.

That’s why it’s such an honor to be participating in Delta’s inaugural service to Iceland. I’ll be Captain of the Boeing 757-200 that will soar from JFK to Keflavik when we launch the first flight on June 1. Delta will be the first U.S. carrier in 40 years to fly nonstop between the two countries, putting us in a unique position to share the beauty of Iceland with our customers in the U.S. For me, it means continuing my family’s tradition of bridging two great countries. If you haven’t experienced the beauty of Iceland, I hope you can join us this summer and see for yourself why it’s such a special place.

John Magnusson

Captain

Delta Air Lines

Commemorating 25 Years Flying to Shannon, Ireland

In light of our recent 25 year anniversary of flying to Shannon, I want to take a moment to share with you my special relationship with the city, and the experiences I’ve had these many years at Delta.

I applied as soon as I heard Delta was starting flying into Shannon Ireland from Atlanta in 1986 – I was 19 years old. I remember at the end of my interview I leaned forward in my chair put my hands up in front of me and said “look I REALLY REALLY REALLY want this job” The interviewer leaned back in his chair, laughed and said “that’s the first time I’ve finished an interview like that!”

Audrey (right) at the Shannon Ribbon Cutting, May 9 1986

I got the job and spent three weeks at Gatwick training. I had such great fun and learned all about the position, including how to print a boarding pass which was a recent invention around that time. Before that all the boarding passes were handwritten.

So many things have changed in the world and in our industry since then…

I have worn a number of uniforms through the years. My favorite is still my first one; navy, white blouse and a navy, red and striped tie that clipped onto the blouse. My least favorite was the grey uniform. I was lucky as I had three navy maternity uniforms during my time, but I can’t lie, the grey maternity uniform was not flattering!

When I started there were only two ways of communicating with other stations, the telephone and the ultra-modern (at the time) TTY (telex’s) .The ideas of mobile phones and email were still way off with the idea of someone instantly communicating (like something from Star Trek!). As for blackberries….you ate those. Most things were done manually, even bag tags at check in…and there were even smoking zones on the aircraft.

What hasn’t changed is that our business is all about the passenger. It was back then and is today. The passenger may now be able to book online and check-in on their phones, but the customer service element remains the same.

What I love about working for Delta is the friendships I have formed, working with some of the same wonderful girls for the last twenty five years. I love the fact that when you enter the “office” each day you never know what is ahead of you. To know that customers I have assisted have been happy with the service they have received is what I call job satisfaction. And I hope to continue doing that for many years to come.

Here’s to Shannon!

Audrey Murray

Senior Airport Services Agent – SNN

Seventy Years Calling Atlanta Home

Seven decades ago this year, a tiny airline moved its headquarters from Monroe, La. to the growing city of Atlanta. Now, Delta is among the world’s largest airlines, and Atlanta has grown into an international city and a global gateway.

Today we hosted an event with more than 2,000 of our employees and closest friends to commemorate this special milestone. One of the highlights was this video featuring three Delta heroes who embody the “Spirit of Atlanta.”

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This video is special to us because it reminds us of the huge impact Delta employees have had on our hometown over the last 70 years.  Stay tuned for more celebrations throughout the year!

Kent L.
Director, External Communications