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A New Look For Your Monthly SkyMiles Statement

The New Insider

Beginning in August, you’ll notice your monthly SkyMiles statement (The Insider) will have a new look. Your mileage and account information will have a bolder, cleaner design – making it even easier for you to see how you’re tracking to the next status level!

We’ve made sure we‘re providing you the most relevant and up-to-date information.  Plus, we’re including special offers that really matter to you.

Also, to make sure we don’t clog your inbox, you’ll only receive the monthly statement if you have recent activity with Delta.  You can view your SkyMiles balance and activity anytime by logging into delta.com or get your mileage balance with the Delta mobile app.

We know your time and attention is valuable so let us know if there is anything specific you would like to see appear in The Insider. We would love to hear your thoughts and ideas!

Jennifer H.

Marketing Customer Communications

Delta & LivingSocial—Personalized Deals For You

Everyone loves a great deal on a hip new restaurant or local museum. And for those of you who have taken advantage of the recent rise in online daily deals, you know just how valuable they are! Which is why today we’re excited to bring you LivingSocial deals exclusively on delta.com.

How does LivingSocial work with your travel plans on Delta? Now when you’ve booked a flight on delta.com and access your My Trips information (where you can manage your travel with personalized offers for hotels, car rentals, & more), you can also sign up to receive deals from LivingSocial specific to your destination city.

The best part? You only receive deals redeemable for the dates you’ll be traveling in that particular city, so you don’t have to worry about offers that don’t apply to you or expire before you arrive.

Here’s an example: Say you’re taking a leisurely vacation to come visit us here in Atlanta for Labor Day weekend. LivingSocial will send you deals for Atlanta that you can use while you’re on vacation here in the city, and when your great vacation is over and you’re back in your hometown, we’ll stop sending you Atlanta deals and you’ll only receive offers for your city.

Make sense? It’s all about making your digital travel experience easier and bringing you even more features to personalize your trip with us! We hope you like this new addition and we want to know what deals you’re planning on using, so be sure to share your upcoming adventures with us!

Smita Premkumar

Customer Personalization Team

Off(set) To A Great Start

As many of you know, Delta offers you the opportunity to offset the carbon emissions of your travel through our partnership with The Nature Conservancy (TNC). Many of you have participated in this program so we want to take this opportunity to share an update! This year those of you booking tickets on delta.com during April contributed a record $14,244 towards TNC’s carbon offset efforts in the Lower Mississippi River Valley, plus an additional $3,935 in direct donations. And once again, we were excited to match your contributions in celebration of Earth Day. In total, this is the equivalent of offsetting the carbon emissions on all of Delta’s flights from Boston to Orlando during that month.

Plus, offsets are not only available around Earth Day, but all year long! After purchasing a ticket, you can select “Learn More” under “A Greener Way to Fly” at the bottom of the ticket confirmation page to donate offsets for your trip. Thanks to the generosity of our customers and your concern for the environment, more than $60,000 has been raised so far this year to fund TNC’s carbon offset program. With your help, we’re well on our way to beating last year’s record of $79,000.

Here’s a breakdown of the 2011 TNC donations in honor of Earth Day:
Customer CO2 Offsets – $14,244
Customer Donations to TNC – $3,935
Delta’s Matching Donation – $18,179
Grand Total – $36,358

Also, take a look at our recently released 2010 Corporate Responsibility Report at delta.com/responsibility, where you can learn more about how offsets fit into Delta’s larger environmental commitment.

Thank you once again to all customers who have contributed to the offset program. We are looking for ways to make offsetting easier to fund and more diverse. What ideas do you have to improve the program further?

Aaron Robinson
Emissions and Sustainability

New Help for Your Delayed Bags

We know your checked bags have important things in them—your stuff! And we all have a story about how a delayed checked bag quickly put a damper on a business trip or vacation. And while the vast majority of checked bags we travel with arrive as they should, a delayed bag is still a big deal if it happens to you.

So, in a continual effort to improve this system and make traveling better for you, we’ve been working hard behind the scenes on five new projects that will improve your experience, should you find yourself with a delayed bag. Here are the new changes you can expect to see:

  1. Proactive notifications if your bag doesn’t travel with you. All you have to do is sign up for Last Minute Updates on delta.com or subscribe to have your contact info included in your reservation. We will call or email you if your bags don’t travel with you.
  2. Checked baggage tracking on delta.com. Now every checked bag has visibility if you wish to track its journey. For example, you’ll be able to see that your bags have been loaded on an aircraft.
  3. Self-service baggage kiosks in 18 of our busiest airports by year’s end. These look just like our check-in kiosks but they are near our airport baggage service offices and bag carrousels. You can use the kiosk to view a bag’s status, check which carousel bags will arrive on and file a delayed bag claim if necessary.
  4. All-online delayed bag claim process. Goodbye paper-based manual process. Hello easier, faster online process directly at delta.com!
  5. Rebates for bags lost beyond 12 hours. For the rare occurrence when a bag is delayed more than 12 hours, you can apply on delta.com for a transportation credit voucher rebate for $25 for one bag or $50 for two bags.

All of these improvements are up and running today, and we hope that should you have a delayed bag, we can make the experience smoother and easier for you.

Stephanie L.

Program Manager – Baggage Service Recovery

Improvements for Award Booking on delta.com

In August we introduced you to our new homepage and the new look and feel of delta.com – with faster, easier access to everything you need to plan and manage your travel. Based on what we’re hearing, many of you are excited about the new website design. In November, we continued our updates by releasing changes to the delta.com booking experience, giving you more options to filter, modify and sort flight search results to find what you want.

Just like we promised last year, we’ve now added the same design elements to the SkyMiles Award booking experience, making it easier for you to search for and find Award seats.

We’ve changed the way the Award calendar is presented.  We’ve also improved the Award Travel booking process to more clearly display flight information throughout the booking process:

  • We have given you additional links to access our SkyMiles Award Travel Charts.   
  • Just like when purchasing a ticket, you can now filter search results by number of stops, flight duration, connection and airport preferences.  
  • Onboard flight amenities like Wi-Fi, in-flight entertainment, onboard power or full flat-bed seat availability will now be shown when searching for flights.

 

Book an Award ticket now and try out the changes to our site. Functional award calendar improvements are coming to the SkyMiles award calendar soon.  

As always, we’re making changes to provide a better experience for you, so let us know what you think and what features you would like to see added or improved.

Cheryl B.

Product Specialist, delta.com and Self Service