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Shannon: 40 Shades of Green and 1 Shade of Guinness

I need to thank my cameraman Dennis for his help and never falling down on the job. I’ve visited Ireland over thirty times and one thing that never changes are the excitement butterflies I get when I land.

Now that Delta serves Ireland from New York as well as Atlanta you have no excuse not to visit the country that invented hospitality.

Landing in Shannon, you are minutes away from several castles and less than two hours away from great locations like Galway, Killaloe, Kildare, Limerick and the Cliffs of Moher. Make sure you stop into Durty Nelly’s at Bunratty for a pint of Guinness and tell that Noel and Dennis sent you!

Do you have any trip tips or questions for us about Shannon?

Enjoy!

Noel

ATL Quality Auditor

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Tips for Making Every Day Earth Day

Hello Everyone,

In honor of Earth Day, here are five simple things you can do to make a positive impact on the environment.

  1. BYOB – Bring your own bag to the supermarket. One large reusable bag can eliminate as many as five plastic bags. The average family will acquire 60 plastic bags in only four trips to the grocery store, adding to the United States’ roughly 100 billion plastic bags used a year.
  2. Reduce – Purchase a refillable water bottle or travel coffee mug to keep excess waste out of land fills. Also, try to reduce containers such as water bottles and plastic food containers. It takes 1.5 million barrels of oil per year just to make America’s water bottles.
  3. Conserve – Leaky faucets waste thousands of gallons of water a year, not to mention money down the drain. A faucet which drips at the rate of one drip per second can waste more than 3,000 gallons of water each year!
  4. Compost – Rather than spending $3 per bag for leaves and lawn clippings, compost them. By leaving grass clippings and setting other yard materials aside, landfill space is saved, and important nutrients are re-introduced into your garden. If composting is not an option aim for mulching lawnmower blades.
  5. Turn off or Unplug – Turn off lights and TV’s when you leave a room. Why light a room that no one is occupying? When electronics such as DVD players and microwaves are not in use, consider unplugging them. Some consume electricity even in the off mode.

Also, check out Delta’s industry-leading recycling program and learn more about how to offset your carbon emissions. In just one year, our customers have helped us raise enough funds to plant 102,065 trees that are expected to trap enough CO2 to offset the carbon footprint of more than 2,900 Americans for one year.

When purchasing a ticket at delta.com you can choose to contribute $5.50 for domestic round-trip flights or $11 for international round-trip flights. For every $5.50 contributed, the Fund will plant one tree in a protected park or national wildlife refuge. Next month, we’ll plant trees on behalf of our passengers at Marais des Cygnes National Wildlife Refuge in Kansas.

What simple things do you do to care for our environment?

Jennifer O.
Project Manager
Environmental Health

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Getting Around at the Airport

Our customers spend a lot of time navigating our terminals - tracking down Crown Room Clubs, restaurants, kiosks, and everything in between. One way we try to help is through our airport maps on delta.com.

Do our current maps from Sky Magazine meet your needs? Do you prefer a little more interactivity and added functionality (such as with these from NYC & ATL)?

What airport information is most helpful to you?

Katie
Marketing | delta.com & Self Service

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Flash on the Home Page. Why Not?

In a previous post, Josh mentioned that we’d added over 100 small enhancements to the site since January. We aren’t slowing down either. As one of the developers that’s working on delta.com, I thought it would be a good idea to explain some of these enhancements as well as provide a bit of insight into life “behind the scenes.”

Within the first six months I started working at Delta, I wanted to add flash components to our home page for numerous reasons. Last week I finally got to see that happen. Flash as a technology solution for content delivery has always been abused, especially with “intro pages” on sites and those animated banner ads all over the web. So why did I want to add flash to the home page?

Flash enables us more flexibility to provide a better experience to you when visiting the site. We built a reusable “engine” that facilitates better communication with you. The reason is that it takes into account what might be most relevant to you. So now all the messaging on the home page is delivered in flash (from the large photo and below until the footer).

“But it looks just the same! Where’s the increased relevance you told us about?”

That was exactly the point. We hope that the experience is better. In the past, if you searched for flights to Seattle on a search engine and followed one of the paid links, you were presented with an experience that didn’t respond to your search. During the test phase, we included the city you were searching for in the main message. In the area below “Airfare Deals” we provided the three lowest fares at that time going to the location you provided, based on your location as the departure point. If you clicked the link you were put directly into the process of booking and searching for that ticket. For me, it was the “killer application” on the home page. For many of us the biggest surprise was that it wasn’t as successful as we hoped. Maybe it wasn’t what you wanted, not knowing the airport codes (versus the city names), or that it was “below the fold” (meaning it was out of what could be seen without scrolling). The support is still there, it’s just deactivated.

There is one interesting story about this launch. As we prepared for the launch, I got the phone call asking me if I’d seen the home page. Not quite the call I was expecting at 3pm. Turns out when we did our preproduction move to get all the files that wouldn’t impact the site, we accidentally put out the new version with flash. I tried to finish the job while a couple other coworkers helped to prepare a back out. It worked out perfectly because within 30 to 45 minutes it was gone until Friday morning. That’s when we found out that line 56 was out of memory (see #6). There is also an issue depending on your version of the flash plug-in. Please visit the link and make sure it says Version 9,0,115,0. Yes its the most recent version available. I’ve updated our Browser Compatibility page to reflect the change.

This is just the start too! Last week we also added predictive text to the home page to make looking up destination airports much easier. We added it to Award Ticket at the same time. The previous week we updated our servers to reduce the size of pages at delta.com in order to speed up browsing the site (and there are more enhancements coming to speed it up even more).

If you are someone that just doesn’t like flash, I’ll make sure we add a preference panel to the site so you can turn it off on the site with the next face lift. For now, you can follow this link (it turns off flash on the home page for that visit).

So, what do you think?

drew
delta.com GUI Developer

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Better Booking at delta.com

Hi all,

Hopefully you have noticed some of the features we’ve launched at delta.com so far this year, including the ability to Pay With Miles and money, live online chat to help you out when you need a hand, delta.com check-in for international flights, and well over 100 small enhancements to make the site faster and easier to use….and those are just a few examples. Booking your flights and managing your travel at delta.com are becoming even faster and easier all the time. And because we know our customers search for flights across several sites to find the best deals, I want to introduce to you Delta’s Best Fare Guarantee.

Delta’s Best Fare Guarantee

To enhance your confidence and peace of mind, we guarantee that you will find our best published fares at delta.com. Period. And if you happen to stumble upon a lower fare anywhere else online, we’ll give you a full refund your money or the difference in the fare plus a $100 travel voucher for your next trip.

I’ll also let you be the first to learn about another special promotion we’re launching tomorrow. This is the first time we’ve ever done one like this, and it’s only available at delta.com. Delta SkyMiles members will earn twice as many Medallion Qualification Miles when they book a flight at delta.com between April 1st and 30th and travel by June 30, 2008.

Now, booking at delta.com will earn you credit toward Medallion status (or a higher level of Medallion status) twice as fast! Enrollment is required however, so check out delta.com/double for details and to enroll (and if you pass this along to your friends and especially your boss, I’m sure they’ll thank you).

Book your flight now and stay tuned for more upcoming developments from the team.

Thanks,

Josh Weiss
Managing Director
delta.com & self-service

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