So how does it work?

During the allotted dates below, tweet a question to @Delta that you want one of our allotted athletes to answer. Put your thinking caps on and be creative with your questions, because the only the best tweets will get face time with the athletes and the competition will be tough!

As an added bonus, everyone who submits a question will be entered into a drawing and one lucky winner will be chosen at random to win two tickets to anywhere in the continental U.S. and Canada that Delta flies!

Here’s how to enter:

• Follow  @Delta on Twitter
• Tweet to  @Delta and include the Twitter handle for the athlete you want to answer your question (this weekend it’s @N8Holland, but we’ll share the other athlete Twitter handle 3^rd event get closer)
• Include #USSnowboarding in your tweet (that’s your form of entry)
• Stay tuned as we’ll announce the winner in April once all 3 events are complete

Event & Athlete Schedule:

• February 3-4:  Visa Freestyle International at Deer Valley Resort with athlete @EmilyCook
• February 10-12: Sprint US Grand Prix at Canyons with athlete @N8Holland
• March 28-April 1: Nature Valley U.S. Alpine Championships at Winter Park with athlete TBD

Here’s to lots of snow and air—good luck!

Laura McGill

Delta Social Media

And now for the official rules…

USSA & Delta Promotion Official Rules

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.

Eligibility: Delta’s U.S. Ski and Snowboard Association Twitter promotion is open to all legal residents of theUnited States 18 years or older. Employees of Delta Air Lines, Inc, U.S. Ski and Snowboard Association (USSA), its agencies and their families are not eligible. All applicable federal, state and local laws and regulations apply. Void where prohibited by law. Entry in the Promotion constitutes your full and unconditional acceptance of these Official Promotion Rules (the “Official Rules”).

How To Enter: Participants must enter through Twitter located at Twitter.com/Delta between February 2, 2012 at 9a.m. Eastern Time (“ET”) and April 1, 2012 11:59 p.m. ET. There is one (1) way to enter during the Entry Period: The sole method of entry in the contest is through Online Entry via Twitter.com/Delta. Contest entrants are required to tweet to @Delta using #usskiteam or #ussnowboarding between February 2, 2012 9:00 a.m. Eastern Time (“ET”) and April 1, 2012 11:59 p.m. ET Entries submitted via any other method, including but not limited to U.S. Postal Service, facsimile or email will NOT be accepted.

To be eligible: Each entry must be received no later than 11:59 pm ET on April 1, 2012; All entries must be submitted in the name of an individual person and the prize can only be awarded to the person whose name is on the winning entry.  All entries must be in English. Limit one (1) online entry per person.

How Winner will be selected: Winners will be drawn at random after the Entry Period from entries received between February 2, 2012 and April 1, 2012.  Odds of winning depend on number of eligible entries recorded. Potential winners must sign and return an affidavit of eligibility/publicity release before award of prize.

What happens if I am selected as the winner: Potential winner will be required to sign an affidavit of eligibility, a confidentiality agreement, and a liability release/assignment of rights and return within 48 hours of receipt of notification.  If the potential winner is unable to complete the above requirements for any reason, Sponsor may select an alternate potential winner, provided that the alternate can comply with the conditions stated above.  Sponsor in its sole discretion may also choose not to replace any potential winner or finalist(s).

Grand Prize: 1 Grand Prize of Coach Class round-trip travel for two from the continental United States to anywhere Delta flies in the Continental United States or Canada (ARV: $320.00 each), will be awarded. Travel must be completed by April 1, 2013 or winner will forfeit the prize.  All travelers must travel on same itinerary.  Travel must be round trip.  Sponsor will determine flight itinerary in its sole discretion.  No refund or compensation will be made in the event of the cancellation or delay of any flight. Travel is subject to the terms and conditions set forth in these Official Rules, and those set forth by the Delta Air Lines as detailed in the passenger ticket contract.  If trip destination is less than 250 miles from the winner’s residence, winner will be provided $200 in spending money for driving expenses in lieu of air transportation.  The Sponsor is not responsible if any scheduled event is delayed, postponed or canceled for any reason and winner will not be reimbursed for tickets.  Tickets may be subject to issuer’s standard venue, rain−check policies and procedures.  All other expenses, travel, and costs not expressly stated in the package description above are the sole responsibility of winner.  If winner is a minor (as determined by his/her state of residence) at least one of winner’s guests must be winner’s parent/legal guardian.  If any of winner’s guests is a minor (as determined by his/her state of residence), winner or another guest must be minor’s parent/legal guardian and must complete required paperwork on behalf of minor as applicable. Travel companions must execute liability/publicity releases prior to issuance of prize documents. Restrictions, conditions and limitations may apply. Lost, mutilated, or stolen tickets, vouchers or certificates will not be replaced.  By accepting ticket prize, winner agrees to abide by any terms, conditions and restrictions provided by the ticket. Sponsor is not responsible if winner does not use ticket on day of event.  Approximate Retail Value (“ARV”): $640. The ARV of travel may vary based on airfare fluctuations and distance between departure and destination.  Winner will not receive difference between actual and ARV.

No substitution, exchange or transfer of prize by winner.  Sponsor reserves the right to substitute the prize for one of equal or greater value.  Winner is responsible for all taxes and fees associated with prize receipt and/or use.

General Rules and Regulations:  Where entry involves submission of a work of authorship (“Submission”), entrant warrants and represents: (a) he/she is the sole and exclusive author and owner of the Submission, including all rights therein, and that the Submission has not won any previous awards or competitions; (b) entrant has the full and exclusive right, power and authority to submit the Submission and to grant the Sponsor the rights to the Submission, including but not limited to the worldwide copyright; (c)no part of the Submission has been aired, distributed or published, and; (d) no rights in the Submission have been previously granted to any person, firm, corporation or other entity.  Sponsor reserves the right in their sole discretion to disqualify any Submission at any time in the event it is determined that the Submission is offensive, inappropriate, not in keeping with Sponsor’s images or if it is determined that the entrant has not otherwise complied with these Official Rules.  By entering this Promotion, entrant acknowledges and agrees that Sponsor may receive many Submissions under this Promotion and that such Submissions may be similar or identical in theme, idea, format or other respects to others submitted under the terms of this Contest and/or other contests staged and/or sponsored by Sponsor, and waive any and all claims entrant may have had, may have, and/or may have in the future, that any Submissions and/or other works accepted, reviewed and/or used by other entrants and/or Sponsor (or their designees) may be similar to entrant’s Submission.  Entrant acknowledges and agrees that Sponsor has not, nor shall have in the future, any duty or liability, direct or indirect, vicarious, contributory, or otherwise, with respect to the infringement or protection of any copyright in and to entrant’s Submission. All entries become the property of Sponsor and will not be returned.

The Sponsor is not responsible for misdirected, incomplete, lost, late, or inaccurate entries, nor for technical, hardware, or software failures of any kind, lost or unavailable network connections, or failed, incomplete, garbled or delayed computer transmissions or other errors or problems which may limit or affect a person’s ability to participate in the Promotion, whether human, mechanical, typographical, printing, electronic, network or otherwise, relating to or in connection with the Promotion, including, without limitation, errors which may occur in connection with the administration of the Promotion, the processing of entries, the announcement of the prizes or in any Promotion-related materials. Proof of online submission is not considered proof of delivery or receipt. In the event of sabotage, acts of God, terrorism or threats thereof, computer virus or other events or causes beyond the Sponsor’s control, which corrupt the integrity, administration, security or proper operation of the Promotion, Sponsor reserves the right, in their sole discretion, to modify, cancel or suspend the Promotion. False or deceptive entries or acts will render the entrant ineligible. Each entrant hereby acknowledges and agrees that the relationship between entrant and Sponsor is not a confidential, fiduciary, or other special relationship, and that entrant’s decision to submit his/her entry to Sponsor for purposes of the Promotion does not place Sponsor in a position that is any different from the position held by members of the general public with regard to elements of entrant’s entry.

Except where prohibited by law, each finalist will be required to sign a release giving Delta full rights to use the finalist’s name, likeness, image and voice for Contest related advertising and publicity, including such usage on the Internet.

As a condition of entry into the Promotion and by entering into such Promotion, entrant grants Sponsor and its parents, subsidiaries, affiliates, divisions, advertising and promotional agencies, and each of the foregoing entities’ employees, royalty-free license to publicize, broadcast, display and/or otherwise use the entrant’s name, city, state, Facebook name, Twitter handle and photos in any media now known or hereafter devised throughout the world in perpetuity for advertising and publicity purposes in connection with the Promotion. Promotion winner will be determined at the sole discretion of Delta Air Lines, Inc.

By entering or participating in the Promotion, entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects.

By participating in the Promotion, you agree to indemnify, defend, release and hold Delta Air Lines, Inc., its officers, directors, employees and agents (the “Sponsor Entities”) harmless from and against any and all losses, demands, damages, rights, claims, actions and liabilities of any kind (including reasonable attorneys’ fees and legal costs) arising out of or related to (a) entrant’s participation in the Promotion, (b) entrant’s participation in any Prize-related activities (including, without limitation, any property loss, damage, personal injury or death caused to any person(s)), and (c) any claims of infringement and rights of publicity/privacy related to the Sponsor Entities’ use of any photographs, drawings or any other materials submitted to Sponsor in connection with the Promotion. The Winner assumes all liability for any injury, death, or damage caused, or allegedly caused, by participating in the Promotion or use or redemption of the Prize.

By participating in the Promotion, you waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. Entrants agree that in any cause of action, in no event shall the Sponsor Entities be liable for attorneys’ fees and/or experts’ fees and costs. WITHOUT LIMITING THE FOREGOING, THE CONTEST, ALL PRIZES, AND ALL MATERIALS PROVIDED IN THE CONTEST ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Air travel will be awarded in the form of Certificates that may be redeemed for round-trip travel on Delta from the winner’s home gateway to anywhere Delta flies in the Continental United States orCanada. Certificate seats are limited and may not be available on all flights or in all markets. Certificates are non-transferable, are not redeemable for cash and are void if sold or bartered. The sale or barter of tickets obtained through redemption of Certificates is also prohibited. Any tickets obtained through such sale or barter are void and will not be honored for travel. After ticketing, date, time and routing changes are permitted (subject to the availability booking class) however a $150 fee applies.  Based on availability, passengers holding confirmed reservations and tickets may confirm earlier/later same day flight within 3 hours from scheduled departure time between same origin/destination for a non-refundable fee of $50USD/$61CAD.

Certificates do not include a $3.80 Federal Excise Tax and the September 11th Security Fee of up to $2.50 which will be imposed on each flight segment in the passenger’s ticketed itinerary.  A flight segment is defined as a takeoff and a landing.  For travel to/from Hawaii/Alaska, U.S. International Air Transportation Tax of up to $8.40 is not included.  Certificates used for international travel do not include U.S. International Air Transportation Tax of up to $16.70 andU.S.and foreign user, inspection, security or other similarly based charges, fees or taxes of up to $349 depending on itinerary.  Baggage fees of up to $25 USD/CAD* fee for first checked bag, $35 USD/CAD* fee for second checked, depending on itinerary.  Allowances subject to size/weight limits.  *Fees are CAD exitCanada.  These taxes and fees are subject to change, are the responsibility of the passenger and (except for bag fees) must be paid at the time the ticket is booked.  Any taxes, fees, or changes paid at the time of ticket issuance will be refunded if ticket is not used.  However, once redeemed, Certificates are void and will have no further value.  Certificate travel will not qualify for SkyMiles mileage.  Stopovers/Upgrades/Waitlisting/Open Returns are not permitted for tickets booked with Certificates.  Lost, stolen or otherwise destroyed Certificates will not be replaced.  Schedules are subject to change without notice.  Additional restrictions may apply. It is the responsibility of the passenger to be in possession of all necessary documentation (e.g., valid passport, visa where applicable) at the time and place of departure. Delta reserves the right to deny boarding to any passengers without proper documentation.

A winners list may be obtained by sending a self-addressed, stamped envelope to Twitter Winners, Dept.639,P.O. Box 20706,Atlanta,GA30320-6001

Sponsor: Delta Air Lines, Inc.,Atlanta,GA

© 2012 Delta Air Lines, Inc. All rights reserved.

Why the new design? It’s all for you! You’ll notice the design is more intuitive and easier to read, with your flight information more neatly organized. Now you can get all the boarding information you need by simply reading from left to right. Check it out:

We’d heard from many of you, as well as from our own airport employees, that finding the time you need to be at the gate was one of the most important features of the boarding pass. So, one of the major changes you’ll notice is the more prominently displayed and easier to findboarding times.

I’m sure you’ve noticed all the white space, too. We have plans for that in the months ahead! Soon be you’ll be able to use a single document for up to four flight segments – and that means no more looking for the right boarding pass on a multi-segment trip. Once those changes are made it will be easier for you to keep everything in one place, so stay tuned!

The redesigned boarding pass will be available at our ticket counters and airport gates soon. If you’re flying with us soon, please tell us what you think of the new boarding pass design. Even share a photo or comment with us on Twitter and Facebook – we’d like to hear your feedback!

Rick E.

Product Manager, delta.com and self-service

This weekend at the Head of the Charles Regatta race in Boston Delta fans will have the chance to tweet us their #DeltaDistance at our interactive fan zone. Not in Boston? That’s ok, we didn’t leave you out!

To celebrate this weekend’s event and also our milestone of hitting 250,000 followers on Twitter, we’re bringing the contest to you as well! What’s the prize? Roundtrip BusinessElite tickets to anywhere Delta flies in Europe!

Here’s how to enter:

• Follow @Delta on Twitter
• Tweet to @Delta and tell us how you go the “Delta Distance” in your everyday life
• Be sure to use #DeltaDistance in your tweet (that’s your form of entry)
• Stay tuned October 24 and we’ll announce our winner (the winner is chosen randomly)

So what’s the Delta Distance? It’s all about our quest to make continual improvements. And your Delta Distance can be just the same! Did you finally beat that mile time you were striving for? Did you finish that project that’s been on your desk for months? That’s the Delta Distance!

Liz Giroux

Delta Social Media

And now for the official rules…

OFFICIAL RULES for the “DELTA DISTANCE” CONTEST at the HEAD OF THE CHARLES REGATTA

OCTOBER 22-23, 2011

NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.  All applicable federal, state and local laws and regulations apply. Void where prohibited by law. Entry in the Contest constitutes your full and unconditional acceptance of these Official Contest Rules (the “Official Rules”). Promotion open to all legal United States residents, excluding residents of the states of New York and Florida,  18 years or older.  Employees of Delta Air Lines, its agencies and their families are not eligible.

The sole method of entry in the contest is through Online Entry via Twitter.com. Contest entrants are required to tweet to @Delta using #DeltaDistance to be considered potential winners and Sponsor will randomly choose one (1) winner from all eligible entries.

As a condition of entry into the Contest and by entering into such Contest, entrant grants Sponsor and its parents, subsidiaries, affiliates, divisions, advertising and promotional agencies, and each of the foregoing entities’ employees, \royalty-free license to publicize, broadcast, display and/or otherwise use the Contest entrant’s name, city, state, Twitter handle and photos in any media now known or hereafter devised throughout the world in perpetuity for advertising and publicity purposes in connection with the Contest. Contest winner will be determined at the sole discretion of Delta Air Lines, Inc.

GRAND PRIZE:

One prize of BusinessElite round-trip travel for two from the continental United States to anywhere Delta flies in Europe (ARV: $3400.00 each), will be awarded**

By entering or participating in the Contest, entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects.

Limit one entry per participant.  Winner will be drawn at the completion of the event from entries received on the event dates.  Odds of winning depend on number of eligible entries collected.  Participants need not be present to win. Winner will be contacted post event via direct message from @Delta on Twitter.  If the provided contact information is not correct, usable, or the potential winner fails to respond within 48 hours, an alternate winner may be selected.  Potential winners must sign and return an affidavit of eligibility/publicity release before award of prize.

By participating in the Contest, you agree to indemnify, defend, release and hold Delta Air Lines, Inc., its officers, directors, employees and agents (the “Sponsor Entities”) harmless from and against any and all losses, demands, damages, rights, claims, actions and liabilities of any kind (including reasonable attorneys’ fees and legal costs) arising out of or related to (a) entrant’s participation in the Contest, (b) entrant’s participation in any Prize-related activities (including, without limitation, any property loss, damage, personal injury or death caused to any person(s)), and (c) any claims of infringement related to the Sponsor Entities’ use of any photographs, drawings or any other materials submitted to Sponsor in connection with the Contest. The Winner assumes all liability for any injury, death, or damage caused, or allegedly caused, by participating in the Contest or use or redemption of the Prize.

By participating in the Contest, you waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages. Entrants agree that in any cause of action, in no event shall the Sponsor Entities be liable for attorneys’ fees and/or experts’ fees and costs. WITHOUT LIMITING THE FOREGOING, THE CONTEST, ALL PRIZES, AND ALL MATERIALS PROVIDED IN THE CONTEST ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

**All prizes are non-refundable may not be exchanged.  Lost, stolen or otherwise destroyed prizes will not be replaced.  Travel prizes are awarded in the form of certificates redeemable for tickets.  Certificate seats are limited and may not be available on all flights or in all markets.  Certificates are non-transferable, are not redeemable for cash and are void if sold or bartered.  The sale or barter of tickets obtained through redemption of Certificates is also prohibited.  Any tickets obtained through such sale or barter are void and will not be honored for travel.  After ticketing, date, time and routing changes may be permitted (subject to the availability of booking class) upon payment of applicable fees.

Certificates do not include a $3.70 Federal Excise Tax and the September 11th Security Fee of up to $2.50 which will be imposed on each flight segment in the passenger’s ticketed itinerary.  A flight segment is defined as a takeoff and a landing.  For travel to/from Hawaii/Alaska, U.S. International Air Transportation Tax of up to $16.20 is not included.  Certificates used for international travel do not include U.S. International Air Transportation Tax of up to $32.60 and U.S. and foreign user, inspection, security or other similarly based charges, fees or taxes of up to $349, depending on itinerary. For travel between/within the United States/Canada/PR/U.S. Virgin Islands, $25 USD/CAD* fee for 1 checked bag, $35 USD/CAD* fee for second checked bag, and $125 USD/CAD* fee for third checked bag. For travel between the United States/Canada/PR/U.S. Virgin Islands and Mexico/Central America/Caribbean and between/within Mexico/Central America/Caribbean, $30 USD/CAD* fee for second checked bag and $125 USD/CAD* fee for third checked bag. For travel to/from Europe, 60 USD/CAD*/EUR* fee for second checked bag when bags are prepaid during online check-in at delta.com (additional 15 USD/CAD*/EUR* surcharge for the second bag, when checking in via ticket counter, kiosk, or curbside) and 200 USD/CAD*/EUR* fee for third checked bag. For travel to/from Africa/Middle East/Asia/South America (except Brazil), 200 USD/CAD*/EUR* fee for third checked bag. For travel to/from Brazil, 75 USD/CAD*/EUR* fee for second checked bag and 75 USD/CAD*/EUR* fee for third checked bag.  Allowances subject to size/weight limits.  *Fees are CAD exit Canada, EUR exit Europe.  These taxes and fees are subject to change, are the responsibility of the passenger and (except for bag fees) must be paid at the time the ticket is booked.  Any taxes, fees, or changes paid at the time of ticket issuance will be refunded if ticket is not used.  However, once redeemed, Certificates are void and will have no further value.  Certificate travel will not qualify for SkyMiles mileage.  Stopovers/Upgrades/Waitlisting/Open Returns are not permitted for tickets booked with Certificates.  Lost, stolen or otherwise destroyed Certificates will not be replaced.  Schedules are subject to change without notice.  Additional restrictions may apply.  It is the responsibility of the passenger to be in possession of all necessary documentation (e.g., valid passport, visa where applicable) at the time and place of departure.  Delta reserves the right to deny boarding to any passengers without proper documentation

A list of winners may be obtained by sending a request prior to December 30, 2011 to “The Head of the Charles Giveaway,” Delta Air Lines, Inc. Dept. 010, P.O. Box 20706, Atlanta, GA 30320 6001.

Sponsor:  Delta Air Lines, Inc., Atlanta, GA

We sat down with Elayne Duke, head mixologist for Diageo Wine and Spirits, our new premium wine and spirits partner, to learn more about the creations and what inspired them.

Q: Thanks for sitting down with us, Elayne. So first things first—what exactly is a mixologist, and how did you become one?

Becoming an accomplished mixologist took years of study and practice with the legends of our craft.  Taking countless classes, reading every book about the craft and working with the finest luxury spirits have developed me as a mixologist

A mixologist is somebody who has the passion for the art of creating delicious well balanced drinks, who takes pride in his/her craft and is dedicated to delivering a premium experience.

Q: What inspired your drink creations for the Delta Sky Club?

The drink offers at the Delta Sky Clubs were inspired by the exotic destinations Delta flies, as well as the Season.

Q: What do you think will be a Club favorite and why?

With the variety of options, it is hard to choose one.  All of the cocktails designed for the Delta Sky Clubs are sure to be favorites!

Q: Customers want to know—will the Clubs still offer complimentary wines and spirits?

I know that many of you are questioning what these additional options mean for the current complimentary alcohol program, and I’m happy to tell you that it isn’t changing. Period. You will still have the complimentary alcohol options you’ve had in the past, free of charge, at all Delta Sky Clubs. The premium spirits program offers additional options for customers looking for premium alcohol during their Club experience.

Q: What else should customers know when picking out the right drink for them?

All of the cocktails and spirits offered at the Delta Sky Club are made with a luxurious portfolio of spirits including: Tequila Don Julio, Johnnie Walker, Ketel One Vodka, Bulleit Bourbon and always fresh seasonal ingredients. Customers should be adventurous when choosing their beverage and step out of their cocktail comfort zone. Travel, whether for work or pleasure, is always a bit adventurous so your choice of beverage should be as well.

Elayne Duke

Head Mixologist, Diageo Wine and Spirits

Elayne Duke has been the head mixologist for Diageo Wine and Spirits for the past five years, creating cocktails for some of New York’s finest restaurants, including Le Bernardin, Central Park Boathouse and Villa Pacri.

She studied mixology as a student of the Beverage Alcohol Resource, America’s premiere course on spirits and cocktails, where she honed her technique under world-renowned mixology experts Paul Pacult, David Wondrich, Steve Olson, Doug Frost and Dale Degroff.

In 2009, Elayne was honored by the James Beard Foundation as one of the most prominent female mixologists in the country.

Q: What’s the best way to rebook a cancelled or delayed flight?

A: The fastest and easiest way to rebook is on delta.com.

There are many cities being affected by weather right now, so be sure to visit the Flight Status & Updates page on delta.com to check on your specific city. Remember, if your city has not been marked as affected, you cannot rebook online and need to call 800-221-1212 for assistance.

If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.

Q: What’s the best phone number to call for help rebooking?

A: Our reservations assistance line is 1-800-221-1212.

Q: What if I can’t reach a customer service agent immediately by phone?

A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.

If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it may take a few tries to get placed in line.

Q: If I want to get help through Twitter, what should I do?

A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.

Q: What else can I do to prepare for a possible delay or cancellation?

A: Check your flight status and weather advisories frequently and sign up for Delta Messenger to receive real-time alerts.

———

I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can!

Liz G.

Delta Social Media

The New Insider

Beginning in August, you’ll notice your monthly SkyMiles statement (The Insider) will have a new look. Your mileage and account information will have a bolder, cleaner design – making it even easier for you to see how you’re tracking to the next status level!

We’ve made sure we‘re providing you the most relevant and up-to-date information.  Plus, we’re including special offers that really matter to you.

Also, to make sure we don’t clog your inbox, you’ll only receive the monthly statement if you have recent activity with Delta.  You can view your SkyMiles balance and activity anytime by logging into delta.com or get your mileage balance with the Delta mobile app.

We know your time and attention is valuable so let us know if there is anything specific you would like to see appear in The Insider. We would love to hear your thoughts and ideas!

Jennifer H.

Marketing Customer Communications

How does LivingSocial work with your travel plans on Delta? Now when you’ve booked a flight on delta.com and access your My Trips information (where you can manage your travel with personalized offers for hotels, car rentals, & more), you can also sign up to receive deals from LivingSocial specific to your destination city.

The best part? You only receive deals redeemable for the dates you’ll be traveling in that particular city, so you don’t have to worry about offers that don’t apply to you or expire before you arrive.

Here’s an example: Say you’re taking a leisurely vacation to come visit us here in Atlanta for Labor Day weekend. LivingSocial will send you deals for Atlanta that you can use while you’re on vacation here in the city, and when your great vacation is over and you’re back in your hometown, we’ll stop sending you Atlanta deals and you’ll only receive offers for your city.

Make sense? It’s all about making your digital travel experience easier and bringing you even more features to personalize your trip with us! We hope you like this new addition and we want to know what deals you’re planning on using, so be sure to share your upcoming adventures with us!

Smita Premkumar

Customer Personalization Team

Plus, offsets are not only available around Earth Day, but all year long! After purchasing a ticket, you can select “Learn More” under “A Greener Way to Fly” at the bottom of the ticket confirmation page to donate offsets for your trip. Thanks to the generosity of our customers and your concern for the environment, more than $60,000 has been raised so far this year to fund TNC’s carbon offset program. With your help, we’re well on our way to beating last year’s record of $79,000.

Here’s a breakdown of the 2011 TNC donations in honor of Earth Day:
Customer CO2 Offsets – $14,244
Customer Donations to TNC – $3,935
Delta’s Matching Donation – $18,179
Grand Total – $36,358

Also, take a look at our recently released 2010 Corporate Responsibility Report at delta.com/responsibility, where you can learn more about how offsets fit into Delta’s larger environmental commitment.

Thank you once again to all customers who have contributed to the offset program. We are looking for ways to make offsetting easier to fund and more diverse. What ideas do you have to improve the program further?

Aaron Robinson
Emissions and Sustainability

So, in a continual effort to improve this system and make traveling better for you, we’ve been working hard behind the scenes on five new projects that will improve your experience, should you find yourself with a delayed bag. Here are the new changes you can expect to see:

1. Proactive notifications if your bag doesn’t travel with you. All you have to do is sign up for Last Minute Updates on delta.com or subscribe to have your contact info included in your reservation. We will call or email you if your bags don’t travel with you.
2. Checked baggage tracking on delta.com. Now every checked bag has visibility if you wish to track its journey. For example, you’ll be able to see that your bags have been loaded on an aircraft.
3. Self-service baggage kiosks in 18 of our busiest airports by year’s end. These look just like our check-in kiosks but they are near our airport baggage service offices and bag carrousels. You can use the kiosk to view a bag’s status, check which carousel bags will arrive on and file a delayed bag claim if necessary.
4. All-online delayed bag claim process. Goodbye paper-based manual process. Hello easier, faster online process directly at delta.com!
5. Rebates for bags lost beyond 12 hours. For the rare occurrence when a bag is delayed more than 12 hours, you can apply on delta.com for a transportation credit voucher rebate for $25 for one bag or $50 for two bags.

All of these improvements are up and running today, and we hope that should you have a delayed bag, we can make the experience smoother and easier for you.

Stephanie L.

Program Manager – Baggage Service Recovery

Just like we promised last year, we’ve now added the same design elements to the SkyMiles Award booking experience, making it easier for you to search for and find Award seats.

We’ve changed the way the Award calendar is presented.  We’ve also improved the Award Travel booking process to more clearly display flight information throughout the booking process:

• We have given you additional links to access our SkyMiles Award Travel Charts.   
• Just like when purchasing a ticket, you can now filter search results by number of stops, flight duration, connection and airport preferences.  
• Onboard flight amenities like Wi-Fi, in-flight entertainment, onboard power or full flat-bed seat availability will now be shown when searching for flights.

Book an Award ticket now and try out the changes to our site. Functional award calendar improvements are coming to the SkyMiles award calendar soon.  

As always, we’re making changes to provide a better experience for you, so let us know what you think and what features you would like to see added or improved.

Cheryl B.

Product Specialist, delta.com and Self Service