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Your Best Kept Summer Travel Tips Revealed

Published June 6th, 2011 in Community, Social Media | 2 Comments →

We asked – and boy, did you answer! Thanks for the overwhelming response to our call for summer travel tips. You all had some fantastic advice to share. So without further delay, here are YOUR best travel tips:

  1. @RussHearn: Stay cool this summer while flying Delta by enjoying the Bourbon Breeze cocktail! #deltatips
  2. @CarrieLarsenMPT: massages/manicures/margaritas (the M3 approach) in business class! RT @Delta: Only a few more days to send us your #DeltaTips
  3. @DFM86 @Delta #travel light by getting everything into one carry on. And try to combine toiletries. #traveltips summer fun #dfm86
  4. @lizjns RT @Delta: put a pair of socks in your carry on. Air conditioned planes an be a little chilly on sandal clad feet. #DeltaTips
  5. @turbolegs1 @Delta #DeltaTips keep your book, head phones, snacks, socks, glasses, ear plugs, etc, in plastic bag ready to remove on plane.
  6. @rockyvy @Delta #DeltaTips Mobile check-in is a great way to save time. Mobile boarding pass is green, quick, and easier!
  7. @carrievandusen @Delta Don’t forget to let your bank know where you’re going and when. Otherwise they could freeze your credit card. #deltatips
  8. Austin M.: Use smart phone to bring up your digital boarding pass! And as always the best tip is to fly Delta!
  9. Saloni P.: Jain Travel light, pack reuseable water bottle, sunscreen, sunglasses and don’t forget those flip flops if you are going to walk a bit…
  10. Sharon L.: sunscreen sunscreen sunscreen. a sunburn will RUIN your vacation

Keep the tips coming by posting on Twitter, Facebook or below this blog post. Or check out all of the tips submitted by reading the comments below our Facebook post, searching for the #DeltaTips hashtag on Twitter, and reading the comments on our original blog post. You’re sure to find plenty of good travel tidbits. 

We hope these tips help as you make your way to somewhere sunny (or at least relaxing). So tell us, where are you jetting off to this summer?

Liz G.

Delta Social Media

Habitat for Humanity: China Build 2011

Published May 31st, 2011 in Community | 1 Comment →

Ni hao from China! We completed our three day build in Pinghu, China last week and I must say that it has been one of the most memorable and rewarding experiences of my life! It was both an honor and privilege to meet and work together with Delta employees from around the globe as well as with employees from Habitat for Humanity/China, China Southern Airlines and China Eastern Airlines on this project.

This was my first time working on a Habitat project and also my visit to China. The SkyMiles auction gave me a unique opportunity to experience China in a way few people have or ever will, and I feel fortunate to have been able to do it.

I am currently in Beijing and have seen the Great Wall of China and the Forbidden City, and my adventures in China continue with a trip to Xi’An to see the Terra Cotta Warriors later this week before I fly home to New Orleans via Hong Kong. Thanks again to Delta and HFH for the memories of a lifetime!

Be sure to check out the ways you can participate and give back through Delta’s Force for Global Good!

Ron H.

Delta Diamond Medallion 

Ron Hernandez is a Training Consultant for CareFusion Neurocare. He lives in New Orleans, LA and has been a frequent flier with Delta since 2003. He recently achieved Million Miler status and currently is a Diamond Medallion member.

Calling All Expert Travelers: Tell Us How You Stay Cool On The Fly

Published May 25th, 2011 in Community, Social Media | 2 Comments →

Ah yes, it’s finally summertime. Time to sit back and unwind. And for many of you, that means jetting off to a sunny locale.  

It’s one of our busiest times of year, so we’re buzzing behind the scenes to ensure your travel experience is as seamless as possible. We’re increasing employee training and resources and also providing you with travel tips to help make your trip through the airport a breeze.

But we realized during last year’s busy holiday travel season that you – our savviest of travelers – hold some of the best tips around. So we’re turning to you again to provide tips that make your journey a day at the beach.

Tell us how you stay cool at the airport (and be sure to include the #DeltaTips hashtag) via Twitter, Facebook or by commenting here on the blog. We’ll select the best of the best (there’s always tough competition) and post them back on our blog on June 6. Plus, we’ll retweet our favorite (or just downright hilarious) tips throughout the week.

So tell us–what helps you fly through the airport during your summer getaway?

Liz G.

Delta Social Media

Commemorating 25 Years Flying to Shannon, Ireland

Published May 19th, 2011 in Airport, Community, Customer Care, History | 1 Comment →

In light of our recent 25 year anniversary of flying to Shannon, I want to take a moment to share with you my special relationship with the city, and the experiences I’ve had these many years at Delta.

I applied as soon as I heard Delta was starting flying into Shannon Ireland from Atlanta in 1986 – I was 19 years old. I remember at the end of my interview I leaned forward in my chair put my hands up in front of me and said “look I REALLY REALLY REALLY want this job” The interviewer leaned back in his chair, laughed and said “that’s the first time I’ve finished an interview like that!”

Audrey (right) at the Shannon Ribbon Cutting, May 9 1986

I got the job and spent three weeks at Gatwick training. I had such great fun and learned all about the position, including how to print a boarding pass which was a recent invention around that time. Before that all the boarding passes were handwritten.

So many things have changed in the world and in our industry since then…

I have worn a number of uniforms through the years. My favorite is still my first one; navy, white blouse and a navy, red and striped tie that clipped onto the blouse. My least favorite was the grey uniform. I was lucky as I had three navy maternity uniforms during my time, but I can’t lie, the grey maternity uniform was not flattering!

When I started there were only two ways of communicating with other stations, the telephone and the ultra-modern (at the time) TTY (telex’s) .The ideas of mobile phones and email were still way off with the idea of someone instantly communicating (like something from Star Trek!). As for blackberries….you ate those. Most things were done manually, even bag tags at check in…and there were even smoking zones on the aircraft.

What hasn’t changed is that our business is all about the passenger. It was back then and is today. The passenger may now be able to book online and check-in on their phones, but the customer service element remains the same.

What I love about working for Delta is the friendships I have formed, working with some of the same wonderful girls for the last twenty five years. I love the fact that when you enter the “office” each day you never know what is ahead of you. To know that customers I have assisted have been happy with the service they have received is what I call job satisfaction. And I hope to continue doing that for many years to come.

Here’s to Shannon!

Audrey Murray

Senior Airport Services Agent – SNN

Flight 5452: Our Perspective And Thoughts

Published May 9th, 2011 in Community, Customer Care, Pilots | 15 Comments →

There’s been a great deal of media activity around two customers who were denied boarding on flight #5452 (MEM-CLT) this past Friday. As you probably already know, Atlantic Southeast Airlines (ASA) who was operating the regional jet for us, offered its apologies to the customers and is following up with the crew to understand circumstances surrounding this event. Atlantic Southeast worked over the weekend to answer questions about the situation, and we want to be sure you hear our perspective on this issue, and help clarify any questions you may have.

As the individuals responsible for the safety and security of their flight and everyone on board, pilots industry-wide do have authority over their aircraft within the parameters set by their individual carrier. Although, following a situation like this it is standard to review the matter with the pilots and talk with them about their decision so we can have our own understanding.

On Friday, once all the follow-up screenings had been completed, Delta ground crew immediately offered our apologies and worked to get these passengers booked on our next available flight and did everything possible to help make the passengers comfortable while they waited.

We want you to know that as a global carrier we transport people from every country of the world, every religion, every ethnicity and every race, and we take very seriously the trust our customers place in us. Our employees represent countries all over the world, and wouldn’t have it any other way.

But most importantly, although we were not the operators of the flight, these passengers are our customers and we would like to join Atlantic Southeast once again in offering an apology for any impact the situation had on both them and their travel.

Toby Broberg

Director, Customer Care

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