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Let’s Go Cardinals!

If you’re a Cards fan we don’t need to tell you about the Happy Flight phenomena, but we can certainly show you how we’re celebrating it at Delta in St. Louis!

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In my job as an ACS (Airport Customer Service) Performance Leader in STL, I work with other agents to ensure you move smoothly from curbside to planeside. So why am I writing this blog? Among my team, I’m known as “the Cardinals guy.” And well, I took my vacation to coincide with the World Series, so I could focus all my energies on cheering for the Cards! So you can only imagine how excited I am about seeing all of the action here at Delta.

The Cardinals have, without doubt, the best fans in all of baseball…and for good reason.  It’s easy to support a team that is made up of individuals with not only the highest level of talent but also the highest level of character.  They are smart, focused, and maybe most importantly, they themselves are true fans of the game! As a long time Delta employee, I can see why we’re proud sponsor of their organization, and I’m glad we could help make you part of the CARDINAL NATION.

Matthew Smith

Airport Customer Service, Performance Leader- STL

Watch The New JFK Terminal Grow

It’s been a busy few months here at JFK while we’ve been working to renovate Terminal 4. We’re excited about our progress, and as the project is getting closer to completion we wanted to provide an update on all of the changes! Check out this time-lapse video to see where we are today:

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Those of you traveling through JFK have seen the construction areas — parts of the food court removed and expansion of the security lanes. With this expansion, security lane waiting times will be reduced and give you access to walk between concourses like you do now in Atlanta, Detroit and Salt Lake City. Think of all the concession choices!

The last heavy steel beam on the terminal is scheduled to go up on Nov. 2 to signal the framework of the building is near completion. Fun fact: the hard working hard-hat workers who have been building the addition to Terminal 4 will sign the last steel girder that will be installed for the concourse.

And a special thanks to Airport Customer Service here at JFK. They’ve shifted aircraft and closed gates to accommodate us, and we’re very grateful for all of their hard work in helping bring this terminal to life!

Our goal is to have the new Terminal complete by May 2013, so we hope you’ll come check it out!

Ryan Marzullo

Deputy Program Director for the JFK redevelopment project

Master Mixology 101: Luxurious Libations Are Landing At The Delta Sky Club

Today we’re excited to announce the Delta Sky Club’s new Luxury Bar! It has arrived in the Newark, New York (JFK and LGA), Palm Beach, Seattle and Washington, DC (DCA) Clubs and is coming soon to additional locations. The new Luxury Bar offers premium wines, champagne and spirits for purchase, plus you’ll also be able to purchase master mixologist-created specialty cocktails including “Wheels Up” and “The Take Off”

We sat down with Elayne Duke, head mixologist for Diageo Wine and Spirits, our new premium wine and spirits partner, to learn more about the creations and what inspired them.

Q: Thanks for sitting down with us, Elayne. So first things first—what exactly is a mixologist, and how did you become one?

Becoming an accomplished mixologist took years of study and practice with the legends of our craft.  Taking countless classes, reading every book about the craft and working with the finest luxury spirits have developed me as a mixologist

A mixologist is somebody who has the passion for the art of creating delicious well balanced drinks, who takes pride in his/her craft and is dedicated to delivering a premium experience.

Q: What inspired your drink creations for the Delta Sky Club?

The drink offers at the Delta Sky Clubs were inspired by the exotic destinations Delta flies, as well as the Season.

Q: What do you think will be a Club favorite and why?

With the variety of options, it is hard to choose one.  All of the cocktails designed for the Delta Sky Clubs are sure to be favorites!

Q: Customers want to know—will the Clubs still offer complimentary wines and spirits?

I know that many of you are questioning what these additional options mean for the current complimentary alcohol program, and I’m happy to tell you that it isn’t changing. Period. You will still have the complimentary alcohol options you’ve had in the past, free of charge, at all Delta Sky Clubs. The premium spirits program offers additional options for customers looking for premium alcohol during their Club experience.

Q: What else should customers know when picking out the right drink for them?

All of the cocktails and spirits offered at the Delta Sky Club are made with a luxurious portfolio of spirits including: Tequila Don Julio, Johnnie Walker, Ketel One Vodka, Bulleit Bourbon and always fresh seasonal ingredients. Customers should be adventurous when choosing their beverage and step out of their cocktail comfort zone. Travel, whether for work or pleasure, is always a bit adventurous so your choice of beverage should be as well.

Elayne Duke

Head Mixologist, Diageo Wine and Spirits

Elayne Duke has been the head mixologist for Diageo Wine and Spirits for the past five years, creating cocktails for some of New York’s finest restaurants, including Le Bernardin, Central Park Boathouse and Villa Pacri.

She studied mixology as a student of the Beverage Alcohol Resource, America’s premiere course on spirits and cocktails, where she honed her technique under world-renowned mixology experts Paul Pacult, David Wondrich, Steve Olson, Doug Frost and Dale Degroff.

In 2009, Elayne was honored by the James Beard Foundation as one of the most prominent female mixologists in the country.

An Improved Experience at JFK

Check out this animated video of the future Terminal 4 at JFK—this is what the newly renovated terminal will look like once we complete the $1.2 billion expansion in 2013! We’re adding nearly half a million square feet of space to the terminal, about a one-third increase from today. Plus, the Concourse B extension will have one of our largest Sky Clubs in our system, as well as nine new international gates (for a total of 16 Delta gates).

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In the video you’ll see the building rising from the ground up, with virtual travelers walking through the modern concourse as it will look two years from now. The new terminal will help speed up your experience adding more capacity for check-in and consolidating the security checkpoint area. The state-of-the-art facilities will also include enhanced baggage handling operations and bigger areas for post-security shopping and dining for you to enjoy.

Be sure to let us know what you think!

Joe P.

Senior Manager, Corporate Communications

Delta Sky Zone: An Improved Travel Experience for Your Kids

Hello parents of some of our youngest customers! As the busy summer travel season gets underway, we have some great news for those of you sending your kids through our unaccompanied minor program. Now, when your kids connect through Atlanta they’ll enjoy our new Delta Sky Zones on Concourses B, C and E!

So what can you tell your kids to expect? We gave each room a complete makeover with your kid’s perspective in mind. The clubs feature new furniture, tile, carpet, X-Box 360 video games with individual play stations, plus educational materials and more. The Zones accommodate children as young as 8, (while the average age of unaccompanied minors traveling on Delta ranges between 11 and 14), so we worked to ensure every age group is entertained!

If your kids aren’t traveling through Atlanta this summer, don’t worry. We’re planning future Sky Zone development in some of our other hubs next year.

We know how important it is for your kids to travel safely, so we’re looking forward to hearing what you and your kids think of their new digs.

James C. Johnson

Delta Sky Zone Atlanta Employee