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Delta Breaks Ground at New York’s LaGuardia

Last year we announced the largest single-carrier expansion in New York in over 40 years, adding 100 new daily flights to nearly 30 new cities and 4 million new seats in the LaGuardia market, plus jet service to many smaller communities, all without increasing congestion in the New York airways.

All of these changes created a new domestic hub atNew York’s LaGuardia Airport. Now as we begin construction at LaGuardia, I wanted to give you an update on the progress we’ve made on our commitment toNew York.

On March 25, we took over part of LaGuardia’s Terminal C and launched most of our expanded schedule. We obtain the remaining gates and launch the rest of the schedule in mid-July. We’re working to transform Terminal C into an innovative and enjoyable space, just like we have done with Terminal D and the Marine Air Terminal.

Today we broke ground on a new 600-foot bridge connecting Terminals C and D, making it easier for our customers to access all 29 of our gates between both terminals. This summer we will open a new Delta Sky Club in Terminal C and we’re once again partnering with the folks at OTG to bring you incredible food, beverages and technology in the terminal.

It’s our goal to make traveling to, through or fromNew Yorkthe most enjoyable experience possible for our passengers and we hope that our expansion and enhancements at LaGuardia will help us to accomplish that.

 

Gail Grimmett

Senior Vice President –New York

An Empire State Of Dining At LaGuardia Airport

If you’re a frequent flyer with Delta you’re sure to know our roots in New York run deep. And if you travel with us often through NYC, you’ve seen and heard about all the changes and improvements we’re making, like a new hub at LaGuardia and new terminal at JFK.

Today we’re at it again, with one of our most exciting announcements yet—a new dining experience at Terminal C in LaGuardia. And what better place to indulge in some of the best food in the world from some of the most famous chefs in the world? New York City, where foodie dreams come true! But before we tell you all about it, check out some of the big names in dining you’ll find at Terminal C:

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As you can see we’re building on some of the five star dining experiences you’ve had at Terminal D in LaGuardia, and taking world class dining to a new level with some of the biggest names in the culinary biz, with the likes of Andrew Zimmern, Andrew Carmellini, Anne Burrell, Aarón Sánchez and more.

Here’s the full rundown of everything you’ll see:

  • Cotto: This enticing trattoria features traditional Italian cuisine with a modern translation. The menu developed by Chef Michael White highlights rustic Italian flavors and features fresh-made pastas and pizzas. In addition to full service dining, Cotto offers gourmet market items with counter service and a full menu, as well as a coffee bar and gelato counter. The design is open and airy, reminiscent of an Italian piazza.
  • Empire Tavern: A collaboration from Balthazar’s Lee Hanson and Riad Nasr (also of Bisoux at Terminal D), Empire Tavern is fashioned after a classicNew York City tavern. This restaurant will offer a selection of classically prepared meat and fish entrees complemented by an expansive beverage program that includes 24 beers on tap and 24 wines by the glass. A hearty breakfast for morning travelers rounds out the menu.
  • Kombu: Featuring contemporary Japanese cuisine by Chef Jamison Blankenship, Kombu has a modern menu that celebrates fresh ingredients and traditional technique. The menu includes not only a delicious assortment of sushi and maki rolls, but also a raw bar, rice bowls, expansive noodle dishes and Japanese sandwiches. The breakfast offered at Kombu is a combination of traditional Japanese ingredients and American favorites.
  • Victory Grill: A new take on American classic dining, Victory Grill’s menu is where comfort food meets global fusion. Guided by Chef Andrew Carmellini and inspired by the flavors of the world, Victory Grill’s guests will find their favorite dishes reinvented. From the raw bar featuring the freshest oysters to lamb chops on the grill, the menu is a collection of American favorites. Forty-eight beers on tap in addition to a selection of wines, spirits and non-alcoholic beverages will encourage guests to linger at the expansive bar. A filling breakfast for morning travelers rounds out the menu.
  • Vagabond Burger Bar: With gourmet burgers from the classic to the inventive, guests may build their own or choose from one of the featured burgers and milkshakes created by Chef Anne Burrell. The bar offers 24 beers on tap as well as a selection of wines, spirits and non-alcoholic beverages. A hearty breakfast menu offers made-to-order eggs and fluffy pancakes.

Cibo Express Gourmet Food Halls and Cafes

Patterned after a local farmer’s market, the Food Halls offer fresh produce, baked goods, premiere coffee and tea blends and classic food staples while the themed cafes provide still inspiring, to-go options.

  • Cibo Express® Gourmet Markets. Cibo Express® Gourmet Markets feature a wide assortment of freshly prepared products and bottled beverages, including more than 1,000 different products. The markets feature not only 57 varieties of sandwiches, wraps, sides and salads rotated through the offerings, but also an expansive assortment of nuts, fruits, dried fruits, sweets, chocolates, cookies, health bars, granolas, veggies, cheese, crackers, side salads and pastas, spreads and dips, chips, pretzels and pastries.
  • Artichoke: This Food Hall eatery serves piping hot pizza by the slice from Pizzaiolos, cousins and best friends, Francis Garcia and Sal Basille. In addition to the duo’s famous Artichoke and Margherita pizza, the menu includes several Italian specialties as well as breakfast.
  • Biergarten: Beer gardens have historically been a gathering place for communities and celebration, and they are the inspiration for the Cibo Express® Food Hall seating area. A central bar located within the seating area features a selection of 24 beers on tap. Seasonal rotations, craft beers, local favorites and international brews will all be part of the beer selection as developed by famed brewer Garrett Oliver. The garden will also offer a selection of 16 wines by the glass and seasonal cocktails.
  • Custom Burgers: Also available at Terminal D, Custom Burgers offers delicious gourmet burgers made from a custom beef blend sourced from Pat LaFrieda – one of the top meat purveyors inNew York. Burgers are grilled to order and served with all the fixings. Delicious house-made milkshakes are the perfect complement to a Custom Burger.
  • Interwich: From Andrew Zimmern, who also has a concept in Delta’s MSP dining space, Interwich offers a menu of globally inspired sandwiches made with locally sourced ingredients. Traditional sides and inventive salads round out the menu. Breakfast sandwiches, ice-cream sandwiches, make-your-own and kiddie sandwiches offer something for everyone.
  • Vuelo Taqueria: In the hands of celebrated Chef Aarón Sánchez, Mexican spices and flavors come alive at Veulo Taqueria™, a quick-serve eatery that offers simple but flavorful Mexican-inspired meals and snacks. Entrees focus on tortas and tacos – authentic street fare in any Mexican city. Using locally grown produce and meats elevate the quality and flavor of these simple meals. Mexican-inspired breakfast options include burritos, tostadas and even tacos. A beverage program including a selection of agua frescas, Mexican beers, sangrias and wine are also offered.
  • wibar: Also located in Terminal D, wibar is the ultimate wine bar with 101 premium wines by the glass. Customers may also enjoy tasting pours (2 oz.), flights, half- and full-bottles. The wine list composed by Roger Dagorn features a wide range of wines fromCalifornia, France and all around the world. Wines are dispensed from an Enomatic wine serving system that keeps the wine fresh and allows customers to easily taste from the entire selection. A menu of small bites, cheese and meats complements the wine offerings. For those who prefer beer, spirits or coffee and espresso, a full selection will be available at wibar.
  • Minnow: Also in Terminal D, Minnow will serve the best selections of fresh fish and shellfish in a quick-service and café venue. From raw options to chowders, salads and sandwiches, the menu developed by Chef Andrew Carmellini celebrates the flavors and versatility of fresh fish and shellfish.
  • WorldBean: WorldBean features fresh roasted coffee and espresso drinks. Fair-trade beans are sourced seasonally from small farmers throughout the world. Roasted in small batches to ensure freshness, the coffee selection will rotate depending on which coffee crops are in season. Balthazar pastries will be served at World Bean.
  • World Nectar: The World Nectar counter will offer fresh squeezed juices and smoothies with a menu that includes both seasonal selections and year-round favorites. The organic fruit and vegetable juices will be made to order to ensure freshness, and the smoothie menu will include a wide selection of healthy and delicious options.
  • Xun Su: Offering a new twist on quick-casual Chinese, Xun Su’s menu highlights traditional Chinese favorites including Lo Mein, roasted and barbecued meats and dumplings. At Xun Su, all of the Lo Mein dishes are wok’d to order in front of guests, and the menu offers a higher level of quality and freshness than typical fast food Asian venues, more closely mirroring a true Chinatown dining experience.

Now that’s a mouthful! The dining concepts will open in phases over 18 months with temporary structures with full menus opening as “Taste Of” concepts in late-March 2012.

Bon Appétit!

Liz Giroux

Delta Social Media

Day In The Life Of The Delta Cube

UPDATE:

More than 1,500 visitors waited in line for up to 20 minutes to try our new flat-bed seat during the Delta Cabin tour of Madrid which concluded on March 22ndat the Spanish headquarters for American Express.  The Delta Cabin tour began March 16, coinciding with our 20th anniversary celebrations of service between the U.S. and Spain.  During its 10-day tour, the Delta Cabin visited prime locations throughout the illustrious Spanish capital.  Locations included: the global head office of Banco Santander, one of Europe’s largest banking corporations; the headquarters of El Corte Inglés, Spain’s leading department store;as well as El Casino de Madrid, Spain’s most renowned members club.

“With tough competition from oneworld in the market, the Delta Cabin tour was an innovative and exciting way to connect with business travelers and travel buyers in Madrid;” said Jina Sanone, managing director Market Development and Analysis EMEA . “The response has been phenomenal and the success of it all has been thanks to the great teamwork across numerous Delta departments.”

This summer, we are proud to be be offering over 1,000 full flat-bed seats each week between the U.S. and Spain, coinciding with our service from four Spanish cities to the United States.

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With Delta investing $2 billion into product development, we want our customers to know where the money’s going. So we’ve developed the Delta Cabin: a life-sized mock up of a real BusinessElite cabin fully equipped with the new full flat bed seat. The idea is to create the flying experience on the ground and showcase the new product to prospective new customers, and it has been doing just that all over Europe this winter!

The challenge of putting together the cabin is akin to a Rubik’s cube, and is just as rewarding when you complete it.

I’m just one person in a team of three who have made the cabin a successful initiative – with the marketing, sales and PR team ensuring that as many people as possible get the chance to know and experience the flat-bed for themselves. One of the biggest challenges is getting the best location for the cabin; we’ve managed to display it in some amazing venues including Milan’s prestigious Galleria Vittorio Emanuele II, right at the heart of the fashion and financial district as well as London’s Canary Wharf.

For me the response from passers-by has been the best part of the experience. There are so many different types of people that visit the stand right from the big corporate clients through to frequent flyers excited about the introduction of the lie-flat bed in their market. It might take a little bit of coaxing sometimes to get them to lie down and relax but once they do they often stay there for quite some time.

With 12,000 full flat seats now operating between the US and EMEA, the cabin gets the message out there about our investment in a practical and fun way. It’s currently touring Europe, with high profile stops including a stay at El Casino de Madrid, Spain’s most renowned private members club. Here media, trade and corporate clients will be invited to take a virtual test flight and experience the new fully flat bed. The Delta Cabin will make a guest appearance too at El Corte Ingles, Spain’s leading department store. And we are scheduled to drop into a number of European companies’ head quarters in London over the coming months. So do keep your eyes out as you may see us ‘reclining’ some guests near you soon!

Eleonore M.

Delta EMEA Group

New Boarding Pass Debuts On Delta.com & Airport Kiosks

If you’re traveling today be sure you’re on the lookout for the newly redesigned boarding pass! You’ll see it both on delta.com and at the self-service airport kiosks around the world.

Why the new design? It’s all for you! You’ll notice the design is more intuitive and easier to read, with your flight information more neatly organized. Now you can get all the boarding information you need by simply reading from left to right. Check it out:

We’d heard from many of you, as well as from our own airport employees, that finding the time you need to be at the gate was one of the most important features of the boarding pass. So, one of the major changes you’ll notice is the more prominently displayed and easier to findboarding times.

I’m sure you’ve noticed all the white space, too. We have plans for that in the months ahead! Soon be you’ll be able to use a single document for up to four flight segments – and that means no more looking for the right boarding pass on a multi-segment trip. Once those changes are made it will be easier for you to keep everything in one place, so stay tuned!

The redesigned boarding pass will be available at our ticket counters and airport gates soon. If you’re flying with us soon, please tell us what you think of the new boarding pass design. Even share a photo or comment with us on Twitter and Facebook – we’d like to hear your feedback!

Rick E.

Product Manager, delta.com and self-service

Behind-The-Scenes: Your Bag’s Journey On Delta

Have you ever wondered where your bags go after they pass through those black rubber flaps at the airport? Well, we rigged a bag with 6 cameras and sent it on its way from Atlanta to New York, just so you could find out! This is an exclusive behind-the-scenes look at some of the people, places and things your bag encounters on its way to get from Point A to Point B.

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Interesting, right? And now you can track your own bag’s journey on the Fly Delta app, too. Just take a photo of the tag on your iPhone or enter the bag tag number, and you’re ready to go knowing your bag will get off the plane where you do.

P.S. Haven’t downloaded the Fly Delta app? You can do that here.

Jonathan Mayfield

Delta Mobile Team