Hello Everyone,

After a recent Delta flight, a musician’s vintage 1965 Gibson ES-335 guitar was broken during the baggage handling process.

We safely transport millions of customers and their luggage each day, and incidents like this are extremely rare. Our policies and procedures are designed – and more importantly, our people are committed – to take great care of the items customers entrust to us.  In fact, less than 1% of baggage is reported missing or damaged.

We understand that’s little consolation when it’s your item that has been lost or damaged. Delta has been in touch with this customer to apologize, and we’ve worked with him to resolve the situation.

We encourage musicians to carry-on their instruments whenever possible, however, this flight was on a smaller aircraft that didn’t have storage space in the cabin for the guitar.

As always, we appreciate your concerns and outreach and look forward to continuing to better serve our customers.

Thank you,

Laura McGill

Hello everyone,

My name is Len Fukuda and I am a customer service agent in Seattle.  It’s an exciting time for us here in Seattle as we’re expanding our services to offer more choices and a better product to all of our customers in Seattle, whether they live here or are connecting from another city.

Seattle is a vibrant city with a rich mixture of Asian and Western cultures, and its economy is closely tied with the other cities and nations of the Pacific Rim. Delta has become an important part of the city’s connection to Asia, and those ties are only getting stronger.  With our proposed new service to Shanghai and Tokyo-Haneda, Delta will continue to grow our Asian network and strengthen Seattle as a key Pacific gateway.  It is exciting when you think about a passenger seeing the wonders of Asia while experiencing the hospitality that Delta’s employees have spread all over the world.

And it’s not just our service that’s growing in Seattle– our airplanes are getting a lot bigger as well. We’re deploying our flagship Boeing 747-400 “jumbo jet” on our flights from Seattle to Tokyo-Narita next summer. The iconic 747 (which is assembled nearby in Everett) has been upgraded with brand-new interiors featuring lie-flat seats in BusinessElite, upgraded in-flight entertainment and other amenities. In addition, upgrading our 767-300 fleet will allow us to offer enhanced service to Paris, Beijing and Osaka Japan. And the good news isn’t limited to our airplanes and schedule – we recently build a brand-new Delta Sky Club in Seattle and we’ve enhanced our airport facilities with power stations, expanded ticket counter space and other renovations.

Our partnership with Alaska Airlines benefits customers of the Pacific Northwest, Alaska and the West Coast as well.  Customers of both airlines experience seamless connections through our Seattle gateway and the Sky Priority program brings our award-winning Premium service to Alaska Airlines Mileage Plan MVP and MVP Gold guests.

So needless to say I’m very excited about all the new developments in Seattle. It’s great for our customers, our community and employees like me. I hope to see you all soon in Seattle!

Thanks,

Len

Agent, Airport Customer Service

Nine years ago, as a Supervisor in Atlanta’s Reservation Sales office, I was inspired to start a Relay for Life team for the American Cancer Society. I wanted to support members on my own team in the office that had been impacted by cancer. The inspiration also came on the heels of having lost my father-in-law to lung cancer the year before and watching my courageous father fight the battle for a second time. Fortunately, my Dad is a two-time survivor.

Not in a million years did we think I would be wearing a purple Survivor shirt and taking the Survivor Lap around the track nine years later. Cancer is so ugly and aggressive. On August 8, 2011, shortly after waking up and dressing for work, I realized my agenda and plans for the day were going in a very different direction. By noon I was in the Emergency Room with internal bleeding followed by 11 days in intensive care. Ultimately, they found the same type of pancreatic cancer that took the life of Steve Jobs. Surgery was set a short time later.

Nine years ago it was not thought of to live without a pancreas…now I can! I am insulin dependent and must take pancreatic enzymes when I eat, but I can eat just about anything.

Mine was a rare cancer and little is known about it. This is why our work with the American Cancer Society is so important. The clinical trials offered and the research done is imperative to finding cures and learning more about uncommon varieties. I am very blessed and give thanks with every breath for the love and support of my family, friends, doctors and co-workers, including my CEO Richard Anderson.  He was kind enough to support our efforts last year and purchased a brownie from my daughter, Daniella!

I encourage you to support Delta people on Thursday as we hold relays in 40 airports across the globe to raise $1 million for the American Cancer Society. Thanks for supporting us in the fight against cancer.

Dory P.

Coordinator, Customer Care