After a recent Delta flight, a musician’s vintage 1965 Gibson ES-335 guitar was broken during the baggage handling process.
We safely transport millions of customers and their luggage each day, and incidents like this are extremely rare. Our policies and procedures are designed – and more importantly, our people are committed – to take great care of the items customers entrust to us. In fact, less than 1% of baggage is reported missing or damaged.
We understand that’s little consolation when it’s your item that has been lost or damaged. Delta has been in touch with this customer to apologize, and we’ve worked with him to resolve the situation.
We encourage musicians to carry-on their instruments whenever possible, however, this flight was on a smaller aircraft that didn’t have storage space in the cabin for the guitar.
As always, we appreciate your concerns and outreach and look forward to continuing to better serve our customers.