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Archive for the ‘Airport’


New Boarding Pass Debuts On Delta.com & Airport Kiosks

If you’re traveling today be sure you’re on the lookout for the newly redesigned boarding pass! You’ll see it both on delta.com and at the self-service airport kiosks around the world.

Why the new design? It’s all for you! You’ll notice the design is more intuitive and easier to read, with your flight information more neatly organized. Now you can get all the boarding information you need by simply reading from left to right. Check it out:

We’d heard from many of you, as well as from our own airport employees, that finding the time you need to be at the gate was one of the most important features of the boarding pass. So, one of the major changes you’ll notice is the more prominently displayed and easier to findboarding times.

I’m sure you’ve noticed all the white space, too. We have plans for that in the months ahead! Soon be you’ll be able to use a single document for up to four flight segments – and that means no more looking for the right boarding pass on a multi-segment trip. Once those changes are made it will be easier for you to keep everything in one place, so stay tuned!

The redesigned boarding pass will be available at our ticket counters and airport gates soon. If you’re flying with us soon, please tell us what you think of the new boarding pass design. Even share a photo or comment with us on Twitter and Facebook – we’d like to hear your feedback!

Rick E.

Product Manager, delta.com and self-service

Behind-The-Scenes: Your Bag’s Journey On Delta

Have you ever wondered where your bags go after they pass through those black rubber flaps at the airport? Well, we rigged a bag with 6 cameras and sent it on its way from Atlanta to New York, just so you could find out! This is an exclusive behind-the-scenes look at some of the people, places and things your bag encounters on its way to get from Point A to Point B.

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Interesting, right? And now you can track your own bag’s journey on the Fly Delta app, too. Just take a photo of the tag on your iPhone or enter the bag tag number, and you’re ready to go knowing your bag will get off the plane where you do.

P.S. Haven’t downloaded the Fly Delta app? You can do that here.

Jonathan Mayfield

Delta Mobile Team

Delta’s Expanding In New York!

New York is one of the most important markets we serve at Delta, and it has long been our goal to become the preferred airline for customers traveling to and from New York.

And we’ve made a lot of progress in the past decade. We built an international hub at JFK that connects the city to points across the globe, including Africa, Asia, Europe and Latin America. We broke ground last year on a $1.2 billion expansion and enhancement of Terminal 4 at JFK. And you’re seeing Delta’s name all over the city as the official airline of the Yankees and Mets, the Knicks, the Rangers and Madison Square Garden, just to name a few.

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Today marks a new step in our New York expansion, and it’s Delta’s biggest move yet. We’ve unveiled our schedule for 2012 that creates a new domestic hub at LaGuardia Airport. We’ll be adding 100 new daily flights to nearly 30 new cities from LaGuardia. We’re adding new service to top business markets like Miami, Dallas/Fort Worth and Cleveland, and adding or expanding service to small- and mid-sized cities across the country, including Buffalo, Syracuse and Rochester, N.Y.; Richmond, Va.; Greensboro, N.C.; and Norfolk, Va.

Many smaller communities will be getting jet service on Delta to LaGuardia, a significant upgrade from smaller, turborprop aircraft that previously served those markets.

Overall, we’ll be adding 4 million new seats every year at LaGuardia.  And we can do that without increasing congestion simply by using larger aircraft than other airlines had previously.  In the end, our new LGA service will enhance customer choice and increase competition in the market. The U.S. Department of Transportation recently concluded that our New York expansion has significant benefits for consumers – and we strongly agree.

It’s the largest single-carrier expansion in New York in many years, which makes this an exciting and historic day for Delta and our New York customers.

To make sure we can handle all of these new flights smoothly, we’re taking over Terminal C at LaGuardia, and building a 600-foot bridge connecting it with Delta Terminal D. We’ll operate a total of 29 gates at both terminals, and we’re also going to add a new Delta Sky Club in Terminal C, in addition to the newly-renovated one in Terminal D.

Including our six gates at the Marine Air Terminal, we’ll have a total of 35 gates at LaGuardia by summer 2012 – more than double what we operate now.

I’m looking forward to seeing you in New York in 2012!

 

Gail Grimmett

Senior Vice President –New York

Marking A 5 Year Milestone In Africa

Hi, my Name is Viki and I’ve been working at Delta in Accra for five years this month! My career at Delta all started because of a chance encounter with two Delta managers that knocked at the door of my Accra airport office wanting help sourcing phone cards. Shortly after, I found myself at an interview in London being offered the job of station manager for Delta’s operations in Accra, and I’ve been here ever since!

It was an exciting time from the get go. There was always so much to do, from finding offices and filing slots to preparing for the first flight. Even though this was my third start up for an airline, somehow with Delta it felt different, more special and exciting.

And so arrived the time for the inaugural flight. The arrival of Delta on our soil in Ghana five years ago has been the most memorable moment in my working life to date. On that day, all my months of hard work came to fruition and was recognized with a big celebration with many dignitaries in attendance. It signified the start of a huge growth in aviation in Africa, and Ghana in particular. Back then, we started with flights to New York (JFK), but today we have expanded and now fly to 3 more cities – Atlanta, Monrovia and recently Abuja, Nigeria.

There is a real buzz when working for Delta because there’s always something going on. In  Ghana with the new passenger gates, new lie-flat beds and an increasing route network, there’s never a dull moment! All of these aspects are providing a real boost for the region and the airline itself.

Even though there has been a lot of change over the years, I still have my original team from the beginning as well as two more additions from Dakar and Atlanta. We have created a wonderful and award winning team due to our hard work in safety and baggage.

Thanks Delta, let’s celebrate 5 years of success!

Viki Vaughan-Williams

Station Manager, Accra

Say Hello To Mobile Baggage Tracking

Whether it’s a flight across the country or across the pond, we know how important it is that your bags travel where you do. You may remember in April when we announced lots of improvements to help you with checked baggage, which is why today we’re excited to tell you about another one!

Now when you download the latest update to the Delta app, you’ll be able to track your checked bag – just like you track a package.

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So how does it work? Just enter the number on your bag tag receipt – or iPhone® users can scan the barcode – and watch your bag’s journey from departure to arrival and all points in between. Plus you’ll even know which carousel they arrive on!

Ever been sitting on the plane and wondering whether your bags are too? With the new app feature you can even track your bags while in flight. That’s right – Gogo® Inflight Internet gives you free access to delta.com or the Delta app.

Plus enjoy other new features when you download the updated app, like the ability to pay for your bags during mobile check-in, accessing airport maps and aircraft information and viewing a complete list of Delta Sky Club® locations so you’re never left wondering where to go.

The latest update for the Fly Delta app is now available for iPhone®, Android™ and Windows® Phone users and is coming to Blackberry® in early 2012. So go ahead, download it for free. It’s just one more way you can “take off” with an easier, more convenient travel experience!

P.S. did we mention we’re the only U.S. airline gives you the tools to track your bags anytime, even while in flight? So be sure to try it out and tell us what you think!

Jonathan Mayfield

Delta Mobile Team