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75 Years of Delta Air Mail Service

Published July 2nd, 2009 in Airport, Community, History | 5 Comments →

This July 4th is a special one Delta! We celebrate 75 years of carrying the mail by air. On  July 4, 1934, 7-passenger Stinson T planes took off to fly Air Mail Route 24, between Fort Worth, Texas, and Charleston, South Carolina.

Here is the one piece of commemorative mail from that day, now housed in the Delta Archives:

first_flight_cover_monroe_1934

Winning an air mail contract made possible Delta’s real transition from crop duster to passenger-carrying airline.  With the revenue from the mail, we soon started up passenger service again, which had been suspended since 1930, and grew into a national airline.

Happy 4th of July everyone!

Marie Force
Archives Manager

Delta Brings Back Red Coats

Published June 25th, 2009 in Airport, New York City | 5 Comments →

Did you see this morning’s USA TODAY article about our Red Coats program? “The scarlet-jacketed (elite) agents returned to New York’s JFK airport last summer and made their debut this month at Atlanta’s Hartsfield-Jackson. By summer’s end, 600 agents will be walking the concourses and gate areas of 14 airports, including LAX, Orlando and Washington’s Reagan National…” more…

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Our Red Coat agents are selected and trained with exceptional technical and customer service skills to provide on-the-spot resolution of customer issues. You can spot the Red Coat team from their red coats or buttons to identify agents’ special roles on their uniforms. Atlanta alone has an 135-member Red Coat team that’s been in place since the beginning of this month.

Have you spotted a Red Coat in your airport yet? Hope you’ll say hello and give them a smile when you do!

Katie
Delta Blog

Your Take: Customer Experience Planning & Development

Published June 23rd, 2009 in Airport | 38 Comments →

If you’re one of our frequent customers you probably spend a lot of time in one of our airports on your way to your next meeting. And while you were there, have you found yourself thinking “Why can’t I…” or “I wish I could (fill in the blank)”.

Well those are exactly the questions that my colleagues and I on the Customer Experience Planning & Development team ask every day. Even when we travel for fun or work each of us take careful notes about what the experience is like and how we might improve or change it and talk about those ideas as soon as we’re back in the office. What could we do better? How did we do? What worked really well?

So, as you think about the time you spend in an airport, what is important to you? Is it the variety of concessions? The security checkpoint experience (ok, ok, I don’t like taking my shoes off either!)? Checking bags? What should we be thinking about to improve your journey through the airport?

Jeff Coons
Manager – Ground and Shuttle

Delta Sky Club: Miami Unveiled

Published June 15th, 2009 in Airport | 5 Comments →

Get ready to start clubbin’… Miami style!

Over the past few months, many of you have probably noticed changes with our Crown Room Clubs® and Northwest WorldClubs®. Indeed, we’ve been working hard to upgrade our more than 50 worldwide club locations to reflect the new Delta Sky ClubTM brand.

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And now it’s time to unveil the newest Delta Sky Club, which is located at Miami International Airport! Since Miami has such a vibrant, trendy and unique scene, we decided to make our local Delta Sky Club reflective of the city. So come prepared for a plethora of pink flamingos and pastels…OK, that’s a joke. However, the Club does have a modern feel, with a stylish cyberbar and a seating area that fits right in with the typical Miami flavor. Designed by Miami architect Rodriguez & Quiroga and outfitted with Maurice Villency furniture, the 7,500 square-foot airport oasis seats 156 visitors, meaning you’ll never feel cramped.

The Club also features a full-service bar with café seating, comfortable general seating areas, a quiet room and even a shower suite. And like all Delta Sky Clubs, Wi-Fi is complimentary to keep you connected.

So the next time you’re at Miami airport, let us know what you think about the design and amenities. And if you’ve taken advantage of our complimentary lounge Wi-Fi, we’d love to hear about that too.

Check out more images of our new club here. Hope to see you soon!

Joe
Manager
Product Marketing

Detroit Rebrand (DTW) Complete

Published April 8th, 2009 in Airport | 2 Comments →

Last week, we started wearing the new Delta uniforms and I walked into a totally rebranded terminal in Detroit. What a great look! The employees looked wonderful against the backdrop of the “New Delta” brand.

nwa-flight-attendants

Wearing the new uniform felt great and it was easy to see that I was not the only one that felt that way. The smiles, confidence and compliments from fellow employees and customers echoed throughout the terminal. I feel these are the first steps into a bright future for the world’s largest airline. I know with two great airlines becoming one, our customers can expect great things.

I love NWA and I am looking forward to building a great relationship with Delta.

Good Bye Northwest Airlines. Hello Delta.

Eva
Detriot Customer Service

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