Comments on: Anatomy of 99.5% http://blog.delta.com/2013/02/15/anatomy-of-99-5/ Tue, 07 May 2013 18:19:45 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: jparker60 http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11770 jparker60 Thu, 25 Apr 2013 12:54:35 +0000 http://blog.delta.com/?p=10583#comment-11770 Delta may have our backs, we’d rather they had our baggage. My daughter flew back from Tokyo on 04/23 with one checked bag. She arrived, but I guess she’s in the 0.5% where Delta drops the ball, because as of 04/25, we still don’t have the checked bag. Tracking show the bag made it to customs, but customs has no record of the bag arriving. Delta’s been very generous with the apologies and the “Oh, well, these things happens,” but no documented effort to locate the missing bag, no offer of compensation, no call to say “We’re working on it.” We’ve had to call and/or email them for any status updates, and believe me, those have been worthless. Needless to say, we won’t be flying with Delta again.

]]> By: ks flying dutchman http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11377 ks flying dutchman Mon, 25 Mar 2013 13:32:23 +0000 http://blog.delta.com/?p=10583#comment-11377 Hello Dave,
I am currently siting on tarmac in Newark (3/25 flight Flight 4984
Newark (EWR) to Detroit (DTW) .
We have now been waiting for more than 30 minutes for a mechanic. I am shocked that it takes more than 30 mins to get a mechanic to a plane.
What can be done to get more mechanics on the ground?

]]> By: leeixl http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11250 leeixl Mon, 18 Mar 2013 00:51:37 +0000 http://blog.delta.com/?p=10583#comment-11250 I’ve always felt Delta/Northwest offered the best service in the air. You could always find a flight, get re-booked quickly or help to jump on a more convenient flight. However, Sat March 9th, 2013 my child and I arrived to our gate @ DTW to board our long awaited non-stop flight for spring break in MBJ Jamaica and after several attempts ended up with a four hour delay. Our trip was totally scrambeled, we lost our entire day travelling when we were supposed to be at our resort by 1pm we arrived at nearly 5pm. Compensation offered was less than the cost of one rnd trp baggage fee. I have registered a formal complaint via http://www.delta.com. Even my friend, booked on another airline home on Sat March 16th, just told me she voluntarily chose a later flight due to overbooking and received 500 dollrs AND a first class seat home, and this was a voluntary disruption. I hope I receive a positive response to this very upsetting situation.

]]> By: Happyflying http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11217 Happyflying Thu, 14 Mar 2013 15:03:05 +0000 http://blog.delta.com/?p=10583#comment-11217 On March 12th, after a below par baggage claim experience I had to do a rebooking for my possible missed connections just outside the international baggage claim area at JFK.

I had an outstanding experience at the the reconnecting flights counter in the International arrivals and baggage check right outside the customs and border security check.

I cannot tell you how well I was treated by the agent at the counter. Miss Stacy was just amazing and when she encountered an issue, then, walked in Red Jacket Mr. Malcom. What an amazing team they both were, and the patience they displayed. I was extremely impressed by their knowledge and their expertise. They not only resolved my issue by finding an alternate option but also thanked me for the business and had genuine expression for the inconvenience I had faced. That hardly ever happens, well what I meant was it was not a generic ‘sorry for the trouble’ attitude. There was empathy.

Now for the frosting on the cake! In my tiredness and my interaction at the counter, I had left my iPhone 5 on the counter and left. I was already outside the building waiting for my ride to LGA. Then I see Miss Stacy walk outside toward me and waved the iPhone 5 at me. She was an angel! What incredible service. She tracked me down. In this day and age who would do such a gracious act? Wow.

Delta, you have some real gems working for you. They make you proud and make you look very good. Kindly, place my appreciation and commendation in Mr. Malcom’s and Miss Stacy’s file. They need to be commended for their outstanding service.

It was so refreshing to get such a great treatment. It reminded me of the glory days of air travel! You certainly have our backs! I experienced it first hand!!

]]> By: DG http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11163 DG Sun, 10 Mar 2013 19:17:55 +0000 http://blog.delta.com/?p=10583#comment-11163 Delta Blog would be remiss if it do a feature on its most senior pilot’s last day on Friday, March 8th.

http://www.rockdalenews.com/section/1/article/14426/

]]> By: Greenboats http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-11064 Greenboats Mon, 04 Mar 2013 11:43:30 +0000 http://blog.delta.com/?p=10583#comment-11064 Congratulations! We hope you can bring more travellers to us in 2013!

]]> By: Bonnie T http://blog.delta.com/2013/02/15/anatomy-of-99-5/comment-page-1/#comment-10989 Bonnie T Tue, 26 Feb 2013 22:09:28 +0000 http://blog.delta.com/?p=10583#comment-10989 While I’m sure Delta’s employees work hard, I will NEVER fly Delta again, and I have recommended no one in my company do so.

And the fact of the matter is – I would have if Delta had acted like they truly cared about me after a bad experience. It took me contacting the Better Business Bureau to even get the pathetic response I received.

I have not entirely ruled out getting an attorney, but no one at Delta seems to care.

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