My name is Len Fukuda and I am a customer service agent in Seattle. It’s an exciting time for us here in Seattle as we’re expanding our services to offer more choices and a better product to all of our customers in Seattle, whether they live here or are connecting from another city.
Seattle is a vibrant city with a rich mixture of Asian and Western cultures, and its economy is closely tied with the other cities and nations of the Pacific Rim. Delta has become an important part of the city’s connection to Asia, and those ties are only getting stronger. With our proposed new service to Shanghai and Tokyo-Haneda, Delta will continue to grow our Asian network and strengthen Seattle as a key Pacific gateway. It is exciting when you think about a passenger seeing the wonders of Asia while experiencing the hospitality that Delta’s employees have spread all over the world.
And it’s not just our service that’s growing in Seattle– our airplanes are getting a lot bigger as well. We’re deploying our flagship Boeing 747-400 “jumbo jet” on our flights from Seattle to Tokyo-Narita next summer. The iconic 747 (which is assembled nearby in Everett) has been upgraded with brand-new interiors featuring lie-flat seats in BusinessElite, upgraded in-flight entertainment and other amenities. In addition, upgrading our 767-300 fleet will allow us to offer enhanced service to Paris, Beijing and Osaka Japan. And the good news isn’t limited to our airplanes and schedule – we recently build a brand-new Delta Sky Club in Seattle and we’ve enhanced our airport facilities with power stations, expanded ticket counter space and other renovations.
Our partnership with Alaska Airlines benefits customers of the Pacific Northwest, Alaska and the West Coast as well. Customers of both airlines experience seamless connections through our Seattle gateway and the Sky Priority program brings our award-winning Premium service to Alaska Airlines Mileage Plan MVP and MVP Gold guests.
So needless to say I’m very excited about all the new developments in Seattle. It’s great for our customers, our community and employees like me. I hope to see you all soon in Seattle!
Agent, Airport Customer Service