Hello everyone,
My name is Len Fukuda and I am a customer service agent in Seattle. It’s an exciting time for us here in Seattle as we’re expanding our services to offer more choices and a better product to all of our customers in Seattle, whether they live here or are connecting from another city.
Seattle is a vibrant city with a rich mixture of Asian and Western cultures, and its economy is closely tied with the other cities and nations of the Pacific Rim. Delta has become an important part of the city’s connection to Asia, and those ties are only getting stronger. With our proposed new service to Shanghai and Tokyo-Haneda, Delta will continue to grow our Asian network and strengthen Seattle as a key Pacific gateway. It is exciting when you think about a passenger seeing the wonders of Asia while experiencing the hospitality that Delta’s employees have spread all over the world.
And it’s not just our service that’s growing in Seattle– our airplanes are getting a lot bigger as well. We’re deploying our flagship Boeing 747-400 “jumbo jet” on our flights from Seattle to Tokyo-Narita next summer. The iconic 747 (which is assembled nearby in Everett) has been upgraded with brand-new interiors featuring lie-flat seats in BusinessElite, upgraded in-flight entertainment and other amenities. In addition, upgrading our 767-300 fleet will allow us to offer enhanced service to Paris, Beijing and Osaka Japan. And the good news isn’t limited to our airplanes and schedule – we recently build a brand-new Delta Sky Club in Seattle and we’ve enhanced our airport facilities with power stations, expanded ticket counter space and other renovations.
Our partnership with Alaska Airlines benefits customers of the Pacific Northwest, Alaska and the West Coast as well. Customers of both airlines experience seamless connections through our Seattle gateway and the Sky Priority program brings our award-winning Premium service to Alaska Airlines Mileage Plan MVP and MVP Gold guests.
So needless to say I’m very excited about all the new developments in Seattle. It’s great for our customers, our community and employees like me. I hope to see you all soon in Seattle!
Thanks,
Len
Agent, Airport Customer Service
October 8th, 2012 at 4:18 pm
When planning flights from LAS to numerous destinations that include frequent trips to HNL and MSP I ensure my flights are on DL operated aircraft only, definitely not Alaska for final destinations as well as connecting flights. On more than one occasion I and/or my wife have had to deal with awful customer service when checking in with Alaska customer service agents and gate agents. As a Platinum Medallion member having to deal with Alaska baggage issues, denying authorized free bags or any free bags, attempted charges for bags, seat assignments that are not available on line. Premium seats being released to Alaska customers before accommodating DL customers has been frustrating and certainly not worth the aggravation. I hope this new alliance will produce a better working relationship between Alaska and DL elite flyers. Today it is not working, tomorrow who knows!
October 8th, 2012 at 6:11 pm
Will this mean the mileage requirement for JFK-SEA in business class go up from the current 50,000 level to 70,000 just like with JFK-LAX/SFO?
October 25th, 2012 at 1:48 pm
Are there any plans to turn SEA formally into a hub? If so, that would make DL having hubs at each corner of the USA.