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Archive for October, 2012


Getting the airline back up and running in New York after Superstorm Sandy

Earlier today, Delta crew members flew from Atlanta into New York-JFK. Flights began bringing the first customers in since New York operations were suspended Sunday evening. The first was flight 2350 from Atlanta arriving at 12:02pm followed by Delta flight 269 from Tel Aviv via Detroit which landed at 1:18pm. Dozens of Delta people who have been in and around the airports since Sunday were at the ready. Delta’s flight 9863 departed for Atlanta at 1:34pm and was JFK’s first outbound flight.

We’re slowly getting back up to speed at the airports here.

We’re running about 14 international and 70 domestic flights at JFK this afternoon.  A handful of regularly scheduled flights are operating into Newark International Airport tonight and we plan to run a full schedule tomorrow. We expect to be operating more than half of our schedule Thursday at LaGuardia.

After about 3,500 total cancellations since Sunday evening we’re all glad to have flights starting to come and go. At the same time, we’re all too aware that the airports are just one of many places that sustained damage. Our thoughts are with those throughout the Northeast U.S. who have been affected by this superstorm.

Thanks to everyone for your patience. Please stay safe.

By Henry Kuykendall, VP-Airport Customer Service at JFK

Delta’s Survivor Story

My journey started on December 10, 2011.

Coming from a family that has a history of breast cancer, I have been very diligent in going for all my screenings, so I thought. I always do my annual check-ups during the month of September but, in 2011 my check-ups were scheduled for December.

I went to my OBGYN and she gave me my annual check-up. She felt no lumps and gave me my referral for my mammogram. On the day the test was scheduled, I considered skipping the mammogram because I’d had one every year since 1977 — the year my sister, Phyllis died of breast cancer — and have always had a clean bill of health. But something told me to get up, and go for the mammogram. I proceeded to go for my screening.

I knew something was not right; they were taking picture after picture, and then sent me for a sonogram. About 40 minutes later, I was told that I needed to see a doctor right away. In the doctor’s office, she proceeded to tell me that she believed I had cancer and that it was very aggressive — possibly stage IV. I was dazed. All I could think of was how do I break the news to my husband, children, sisters and my 96-year old mother. This would surely kill her since she has already lost one daughter to this insidious disease.

The surgeon scheduled me for a biopsy the next day. She called me two days later to confirm her suspicions: I have breast cancer. I was shaking. I went home and told my husband. The expression on his face will be etched in my mind forever. I called my sisters. They were devastated for we had been through this 36 years before with my older sister Phyllis, a victim of breast cancer.

The next day I received a call from the doctor and she wanted to operate on me the following week. My mind was going 1,000 miles an hour. I needed time to think. I needed to be strong and get my thoughts in order.  I needed to protect my family and make sure they were taken care of.

My husband and sisters were adamant about me getting a second opinion. My sister, Barbara, gave me the number for Dr. Filardi, a highly successful and highly recommended breast cancer doctor. We went to his office together, as a team. It was now five days before Christmas. I walked in his office with my pathology reports expecting to hear how long my life expectancy would be (one month, six months, one year). Instead, I heard nothing but positive reinforcement:

“Mrs. Trimble this is not the cancer of 35 years ago, or 5 years ago, one year ago. Cancer is very treatable and from what I see here, so is yours.”

Oh my God, suddenly there was hope on the horizon.

I believe the only day I cried is when I got the phone call that I had stage II cancer. The cancer was in the right breast and in the lymph nodes under my right arm, but it had nottravelled anywhere else. I was extremely anxious to meet with Dr. Vinciguerra, the Head of Oncology at North Shore Hospital. In the meantime, I started to read everything I could on breast cancer and was alarmed when I read how many different types there are.  I did not know which one I had, only that it was aggressive.

Oh God, how do I tell my children and when do I tell them.

Christmas Day we are all together and I discussed with my husband that I would tell them after we were done celebrating and ready to go home. It was the hardest thing I ever had to do. That is when the over- whelming feeling of strength came over me.  I was not going to succumb to cancer, I was going to fight and I was determined to win! When I told my youngest son Robert, he just said,  “I know you will be fine, you are the strongest woman I know, and you are a fighter.” That was all I had to hear. From that day forward I never would allow myself to have a negative thought about survival.

On January 18, 2012, my chemo treatments were started and they were administered every other Wednesday until April 25, 2012.

I cannot explain the feeling or what dimension your subconscious evolves but it feels like a place between life and death. This is where the real fight comes in. You can succumb to the feeling of helplessness or you can get up, get dressed and go on with your life. I chose to go to work and do everything feasible to live my life as normally as possible.

I love working for Delta Air Lines and Flight Operations. Everyone has been so good to me and the support I receive is truly overwhelming. At one point, you could not walk into my home without stepping on a bouquet. I received hundreds and hundreds of get-well cards, phone calls, beautiful gifts and delicious meals. That brought tears of joy to my eyes.

I chose to cut my own hair off. Cancer was not going to make that decision for me. It was devastating to lose my eyebrows and eyelashes. However, the American Cancer Society held classes for cancer patients on how to use make up to camouflage the flaws. The classes offered invaluable guidance and advice. Thank God, my chemo was completed on April 25, 2012.

Next step, surgery.

I had to make a huge decision. After all the reading and research I did, I chose to have both breasts removed. I was ecstatic to hear that the surgery was going to be performed at St. Francis, a hospital with a stellar reputation. The angels were smiling down on me.

Two doctors, the surgeon, Dr. Filardi, and the plastic surgeon, Dr. Antonio Uria, performed a TRAM-FLAP procedure, which is when the surgeon performs the actual mastectomy and the plastic surgeon reconstructs your breasts from tissue taken from your abdomen. The TRAM-FLAP was a success: 18 lymph nodes were removed, two were metastasis, six had tumor cells and 10 were clean. My doctors were very pleased. All the nurses and staff at St. Francis are fantastic. I received the best professional care anyone could ever ask for. Thank you, St Francis!

Next step, radiation.

It was strongly recommended that I have radiation to ensure that we kill anything that might be left over. Oh no, a setback. On July 4th, one month after my surgery, my right tram was failing. I called Dr. Uria immediately and he answered his phone.  He told me not to worry that this happens and he would see me first thing in the morning.  At 8.00 am the next day, I was in his office and he was addressing the problem.

I told him I needed to start radiation therapy and he was very compassionate and told me not to worry that he would correct anything that radiation destroyed. This man is just too good to be true. He worked on saving the breast and did it within the time limits of starting my radiation treatments.

I started radiation August 13 and finished on September 18, 2012. I am a BREAST CANCER SURVIVOR and I will continue to survive this horrific disease.

Thank you,

Angie

 

Exciting Times in Seattle

Hello everyone,

My name is Len Fukuda and I am a customer service agent in Seattle.  It’s an exciting time for us here in Seattle as we’re expanding our services to offer more choices and a better product to all of our customers in Seattle, whether they live here or are connecting from another city.

Seattle is a vibrant city with a rich mixture of Asian and Western cultures, and its economy is closely tied with the other cities and nations of the Pacific Rim. Delta has become an important part of the city’s connection to Asia, and those ties are only getting stronger.  With our proposed new service to Shanghai and Tokyo-Haneda, Delta will continue to grow our Asian network and strengthen Seattle as a key Pacific gateway.  It is exciting when you think about a passenger seeing the wonders of Asia while experiencing the hospitality that Delta’s employees have spread all over the world.

And it’s not just our service that’s growing in Seattle– our airplanes are getting a lot bigger as well. We’re deploying our flagship Boeing 747-400 “jumbo jet” on our flights from Seattle to Tokyo-Narita next summer. The iconic 747 (which is assembled nearby in Everett) has been upgraded with brand-new interiors featuring lie-flat seats in BusinessElite, upgraded in-flight entertainment and other amenities. In addition, upgrading our 767-300 fleet will allow us to offer enhanced service to Paris, Beijing and Osaka Japan. And the good news isn’t limited to our airplanes and schedule – we recently build a brand-new Delta Sky Club in Seattle and we’ve enhanced our airport facilities with power stations, expanded ticket counter space and other renovations.

Our partnership with Alaska Airlines benefits customers of the Pacific Northwest, Alaska and the West Coast as well.  Customers of both airlines experience seamless connections through our Seattle gateway and the Sky Priority program brings our award-winning Premium service to Alaska Airlines Mileage Plan MVP and MVP Gold guests.

So needless to say I’m very excited about all the new developments in Seattle. It’s great for our customers, our community and employees like me. I hope to see you all soon in Seattle!

Thanks,

Len

Agent, Airport Customer Service