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Archive for September, 2012


Behind the Blues: A Trip of a Lifetime

At first I thought it was a scam. You know those emails that sneak into your inbox — “Congratulations! You won…”? I usually delete them with one click. But this one was different. This email was personal (“Dear Marcela”) and that is what caught my eye as I was about send it to the trash. So I read it, and then I reread — and I read it a third time out loud. At that point, everything clicked. I remembered that night a few weeks back when I entered Delta’s Behind the Blues contest while procrastinating from my work.

I entered because, as a huge soccer fan, I was thrilled that Delta was supporting a Premier League soccer team. I thought that was a great step for soccer in the United States. And it was a great opportunity for Chelsea fans, and fans of the beautiful game, to be able to experience firsthand what it is like to not just watch Chelsea play, but to also feel the stadium vibrate with excitement and anticipation when the team takes the pitch. We hear about big companies supporting the NFL and the MLB, but supporting soccer…that is something to be celebrated for sure.

So before I tell you about our amazing experience in London, I want to first and foremost thank Delta for being an avid promoter of Chelsea, the Premier League for supporting soccer fans here in the U.S. and of course for this once in a lifetime opportunity.

I don’t think the reality of the trip truly hit us until we were on the Delta flight to London. In the days before the trip, I had to fly to Mexico for a conference, fly back, and pack up and move my entire apartment. There was no time to process or plan. So once we were on the flight, the excitement and reality of winning this contest finally began to set it. Needless to say, we were ecstatic for the entire eight-hour red eye flight.

When we finally arrived in Heathrow, we realized how lucky we were to not only win a trip to London but to win this trip for August 2012. Our timing could not have been more perfect. We arrived just after the end of the Olympics and days before the start of the Paralympics. The city was still vibrating from the festivities earlier that month, but the crowds had greatly subsided. As a result, we were able to experience the atmosphere of London 2012 but on our own time and at our own pace. We took in all of the sites: London’s Tower Bridge (and the Olympic rings!), the London Eye, Covent Garden, Piccadilly Circus, Big Ben, Parliament, Leicester Square. And that was only the first day!

Day 2 was the big match: Chelsea vs. New Castle at Stamford Bridge. We headed over the stadium 3 hours early. Even the gloomy forecast (“torrential downpours and high speed winds”) couldn’t dampen our excitement. Once we arrived at Stamford Bridge, we headed straight to the Chelsea megastore, where we spent a good portion of the $500 spending money on Chelsea merchandise.

Decked out in Chelsea gear, including Chelsea rain ponchos, we made our way to the VIP lounge at the Copthorne Hotel to meet up with the Delta representative. At this point I think we were still a bit incredulous about the whole experience. Yes, even after flying to London, checking into our hotel, and spending our traveller’s checks, we still didn’t quite believe that we had won this incredible contest. As we stepped into the VIP lounge, I realized that I had been holding my breath since receiving that initial “Congratulations” email. I had been expecting something, anything, to go wrong — “What if we can’t find the Delta representative?”, “What if they don’t know we are coming?”, “ What if something went wrong or there was a mistake?”. But sure enough, everything worked out perfectly. We met the Delta rep who handed us our tickets and introduced us to an extremely friendly group of Delta employees. We chatted about the game, drank some beers, and headed into the match just as Chelsea was taking the pitch to warm-up. As we took our seats in the stadium, I finally allowed myself to accept that I had been chosen as the lucky winner of the Behind the Blues contest. I realized that this stuff actually happens, and that it happened to me!

Side note: watching Petr Cech warm-up was definitely on the top of my list of amazing moments!

The game was everything that I was hoping it would be. We got the win (of course). A Fernando Torres goal and some incredible saves by Cech (to be expected). But what I loved most of all was the atmosphere of the stadium, and the fervor surrounding the match. Both Chelsea and New Castle fans were engaged in a verbal joust — singing, cheering, and chanting in unison — from the time the teams hit the pitch till after the final whistle was blown: “We know what we are…Champions of Europe, we know what we are!”.

The stadium was very much alive with the energy and passion of over 44,000 fans. Even as an “outsider” you can’t help but be swept up in that energy and drawn in by that passion. It is contagious to say the least. For those people out there who say that soccer is “boring”, they have clearly never experienced firsthand what it is like to be at a soccer match like this. They have never gone hoarse from singing for 90 minutes straight. They have never felt the stadium vibrate with anticipation as the ball soars towards the goal. And they have clearly never “bled blue” chanting: “We’ve waited so long, but we’d wait forever. Our blood is blue and we would leave you never. 
And when we make it, it’ll be together…Oh oh oh!”.

What an incredible experience! The rest of the trip was just as amazing and memorable. Highlights include: afternoon tea, carnival in Notting Hill, Billy Elliot, Sheppard’s pie, boutique shopping, Harry Potter Studio Tour, strolling down the streets in the West End, the London 2012 Festival, and minding the gap.

Thank you Delta and Chelsea for these wonderful memories!

Marcela

New kiosk design offers faster service, more languages & options

In February, we updated the design of our boarding passes as part of our focus to improve the way we present information to you and making your experience better. Now we’ve delivered the next stage of improvements by updating all of our kiosks worldwide.

With more than 2,500 individual kiosks around the globe (and  that’s a lot to update) our new design gives you a faster check-in experience – 15 percent faster on average – and we reduced the number of screens with a design that uses each page more efficiently to maximize the information at each step of the way.

This update also gave us the opportunity to add in four new language options for our German, Russian, Portuguese and Italian-speaking customers. This brings us up to 12 different languages (English, Spanish, French, Japanese, Korean, Simplified Chinese, Traditional Chinese and Thai are the others) for you to choose from at check-in and improve your experience with us.

We’ve also made it easier than ever to customize your flight with options like our Trip Extras, selecting your seat or purchasing an Economy Comfort seat for some extra legroom on your flight or even buying a Delta Sky Club day pass if you arrived at the airport with some extra time and need a place to wait and relax.

This is just the latest update to the technology that helps us keep you moving through the airport quickly. What are your thoughts on our new design?

 

Rick E.

Product Manager, delta.com and self-service

 

Delta Receives the Freedom Award

Hello everyone,

My name is Tom Timberlake and I recently travelled to Washington as the nominator for Delta Air Line’s reception of the 2012 Freedom Award.

The Freedom Award, also known as the Secretary of Defense Employer Support Freedom Award, is the highest recognition given by the U.S. Government to employers for their support of their employees who serve in the Guard and Reserve.

I have been employed by Delta as a pilot for 12 of the 23 years I have served our country in the Marines, Air National Guard and Air Force Reserve.  For Delta, I currently fly the 737 as a First Officer (co-pilot).  During my military career I flew the AV-8B during my active duty years and the F-16 while in the Air National Guard while concurrently working for Delta.  During my 12 “dual-hatted” years of working for both Delta and serving in the military, there has never been a moment when I doubted that Delta’s response and support for me and my fellow service members would be anything less than one hundred percent.  Here is a short list of what I have seen and experienced of Delta supporting those who serve:

My fellow employees wrote six pages of well wishes when I deployed overseas; they thank me day in and day out for my military  service; we have our “below wing” Honor Guard giving due respect for those making their final trek home; we have sent thousands of letters to service members deployed overseas; some of us get in small groups and give a cheer for those arriving in the terminal returning from an overseas deployment; many captains offer an upgrade to a nicer seat in the aircraft if it is available; the CEO has made a solid commitment to hire qualified veterans in the future by signing on to the 100,000 jobs program; we volunteer in Delta’s Holiday lounges in various cities we serve and have for 45 years now; and we prepare the food for the military visitors of those lounges, overflowing it with delicious Thanksgiving and Christmas treats.

In short, it is the people at Delta that make the difference.  So for all these thoughtful actions, I feel that this award is very well deserved and it was a sincere pleasure and honor for me to nominate our outstanding company. I am sure it will be valued by all of my colleagues here at Delta Air Lines.

Thank you,

Tom

Delta’s 2012 Air Show Season has Taken Flight!

Delta’s 2012 air show season is well underway with our first show of the season occurring at the Warner Robins AFB Air Show near Macon, GA on April 28-29.  We partnered with the Red Tail Squadron and our DL 757 was parked next to the Tuskegee Airmen’s P51, which is piloted by our very own Captain Bradford Lang.  In addition to the red tail exhibit and movie, air show guests had the opportunity to sit in the flight deck of our 757 for photos and to ask questions. Kids also received a pair of junior flight wings and families posed for photos inside one of the 757′s Pratt and Whitney engines.

Our second show was May 12-13 at McGuire AFB outside of PHL and south of NYC.  During this show the team passed out information highlighting our expansion and improvement projects in NYC. The reported attendance for these two shows totaled 480,000 people, a great turn out!

Established in 1993, the Delta Air Show Display Team is a diverse group of volunteer employees.  To date, the team has attended over sixty air shows, coordinated multiple fly-by events, and several other special functions involving static and flying displays of Delta aircraft.  These events offer a unique opportunity for customers to see, feel, and experience the actual Delta onboard product.  Our presence at military bases also shows our continued support for the military and everything they do for the country.  In fact, we operate more military charters and transport more troops worldwide than any other scheduled airline.

Heads Up! Our next show is at Scott AFB on September 15-16 outside St. Louis.  Come out and show your support, we hope to see you all there!

Pete S.

Delta Air Show Team

Photos: http://scottairshow.org/757.html

New Delta Sky Club Opens at LaGuardia’s Terminal C

Hi Everyone,

It’s been an exciting year for Delta in New York, especially at LaGuardia – our new domestic hub.

We launched the largest single-carrier expansion at LaGuardia in over 40 years, adding 100 new daily flights to 26 cities. We took over Terminal C and broke ground on a 600-foot bridge that will connect Terminal C with our existing Terminal D space. Additionally, we’re once again partnering with OTG management to bring incredible food, beverages and technology into the airport.

Today, we are celebrating another milestone in our LaGuardia transformation – the opening of a new Delta Sky Club at Terminal C. This is the 54th Club in the award-winning club network and our third at LaGuardia. It is nearly 7,600 square feet and offers a full wall of windows featuring a view of the runway. Amenities include a full service bar with complimentary beverages and snacks throughout the day and Delta’s Luxury Bar program featuring premium wines, spirits and cocktails for sale; art featuring aerial landscapes of the region; personalized flight assistance; updated restrooms; satellite television and a work zone complete with complimentary Wi-Fi, cyber counters with power outlets, desktop computers, wireless printers and additional charging stations.

In addition to opening the new club in Terminal C, Delta will soon begin enlarging and renovating LaGuardia’s Terminal D South Delta Sky Club. Upon completion next spring, the club will measure more than 10,000 square feet, include a full wall of windows to provide more natural light as well as enlarged and renovated restrooms.

It’s our goal to make traveling to, through or from New York the most enjoyable experience possible for our passengers and we hope that our expansion and enhancements at LaGuardia will help us to accomplish that.

Thank You,

Gail Grimmett

Senior Vice President –New York