Comments on: First-Ever Kids’ State Dinner http://blog.delta.com/2012/08/21/first-ever-kids-state-dinner/ Tue, 07 May 2013 18:19:45 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: MattM3082 http://blog.delta.com/2012/08/21/first-ever-kids-state-dinner/comment-page-1/#comment-9993 MattM3082 Tue, 28 Aug 2012 22:35:50 +0000 http://blog.delta.com/?p=10368#comment-9993 I purchased a round-trip ticket a few weeks ago with my Delta Sky Miles and received an email a few days indicating the travel times for my itinerary had changed. Due to this, I asked Delta Customer Service Representatives on the phone to cancel my reservation (GAF7TL), but have been told they want $150 to do so and re-deposit the miles into my account.

I have been a life-long loyal customer to Delta…but when I purchase a specific round-trip flight and the airline changes the itinerary and flight times, I feel as though I should be able to cancel and receive a sky-miles refund without a hassle or without Delta profiting from their schedule change.

After speaking with your Sky-miles customer service department today, I filed complaints with the BBB & Internet Crime Complaint Center. I hope someone at Delta is able to look past the fine print and do the right thing for their customer. Today marks the new ‘worst customer service experience’ I’ve ever had…thanks Delta!

]]> By: cristinaposa http://blog.delta.com/2012/08/21/first-ever-kids-state-dinner/comment-page-1/#comment-9977 cristinaposa Thu, 23 Aug 2012 11:26:47 +0000 http://blog.delta.com/?p=10368#comment-9977 Congratulations to all winner. Post says how happy andexcited childrens were at dinner time. I like your post and thanks to share this here with us.

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