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Archive for January, 2012


It’s Your Vote! New In-Flight Amenities

Published January 26th, 2012 in Onboard, Social Media | 2 Comments →

In a continual effort to improve the products you see in-flight, we’re testing new options for circulation in late 2012 and want to know what amenities are most important to you! We’ll take the information you share here and consider your feedback when we’re planning for new amenities this year.

Thanks for your input! If you have any other suggestions, we’d love to hear them!

Be sure to start looking for new amenities changes in late 2012.

Melissa R.

Onboard Experience

A New Year Means More Ways Than Ever to Surf the Internet on Delta!

Published January 6th, 2012 in Wi-Fi | 7 Comments →

Happy New Year everyone! Since my last update, we’ve gone from one lonely Wi-Fi-equipped regional jet to 134 as of today (Jan. 6, 2012). So now you have more opportunities than ever to keep in touch with work, friends and family, update your status on Facebook, flip through your favorite websites and check your flight status on delta.com (and remember, access to delta.com is ALWAYS free).

Delta and Delta Connection by the numbers—some interesting factoids:

  • A majority of Delta’s two-class regional jets are now Wi-Fi-equipped
  • 100% of Delta’s domestic mainline fleet features Wi-Fi
  • 95% of the Delta Connection E170 fleet features Wi-Fi
  • 89% of the Delta Connection CRJ700 fleet features Wi-Fi
  • 39% of the Delta Connection CRJ900 fleet features Wi-Fi
  • 6% of the Delta Connection E175 fleet features Wi-Fi
  • Delta currently operates 576 Wi-Fi-equipped mainline aircraft and 134 Wi-Fi-equipped regional jets
  • The 710 Wi-Fi-equipped Delta & Delta Connection aircraft represent about 50% of the world’s entire Wi-Fi-enabled fleet
  • Delta operates nearly 3,000 daily domestic flights with Wi-Fi; each day nearly 400,000 customers fly on Wi-Fi-equipped Delta planes

Wi-Fi on RJs also means yourDeltaTravelerPassis now a better value than ever, with unlimited access on all Delta & Delta Connection-equipped flights for just $34.95 a month.

As you can imagine, coordinating installations on multiple fleet types across seven different carriers, while maintaining a very busy flight schedule is quite challenging. That said, I want to thank our Engineering team, the Gogo technical teams responsible for the Wi-Fi installations, and our Delta Connection partners for all their work to get this great product onboard. We’re well on our way to completing the entire two-class RJ fleet of 255 aircraft by this spring.

We hope you like the product upgrades we’re rolling out and as always, your feedback is welcomed and encouraged. We’d love to hear from you!

Chris B.

Sr. Product Manager

Customer Experience