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Archive for December, 2011


Behind-The-Scenes: Your Bag’s Journey On Delta

Have you ever wondered where your bags go after they pass through those black rubber flaps at the airport? Well, we rigged a bag with 6 cameras and sent it on its way from Atlanta to New York, just so you could find out! This is an exclusive behind-the-scenes look at some of the people, places and things your bag encounters on its way to get from Point A to Point B.

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Interesting, right? And now you can track your own bag’s journey on the Fly Delta app, too. Just take a photo of the tag on your iPhone or enter the bag tag number, and you’re ready to go knowing your bag will get off the plane where you do.

P.S. Haven’t downloaded the Fly Delta app? You can do that here.

Jonathan Mayfield

Delta Mobile Team

North Pole Fantasy Flights: Santa Here We Come!

Earlier this month Delta employees operated the Santa Express, whisking children away on a fantasy flight to the North Pole to see Santa Claus! The lucky children who got to experience this fun-filled evening were from the El Centro de la Raza and Big Brothers/Big Sisters Program of Puget Sound.

Peter Ruskin and I were asked to be flight leaders of the Santa Express last June. We picked our crew, 8 other flight attendants from theSeattlearea, who all had a special love of helping children. To get ready. we purchased decorations and planned activities for the flight– some of our crew even enlisted their own children (reindeer antlers and blinking red noses) to help out!

We rewrote our safety demonstration to The Night Before Christmas to start out our flight in the Holiday spirit. For ‘take-off,’ our pilots and ground crew made use of a high speed tug that taxied us around the airport and then parked at a remote area where we had lunch and watched two volunteer entertainers sing and play guitar. Our local pilot group purchased copies of If I could Fly An Airplane for each child onboard—they loved it! The book is about a child’s first flight on Delta and was written by A flight attendant, Lauren Lemos who autographed each copy. We read it using the PA for all the kids onboard.

Before ‘landing’ at the snowy and cold North Pole we served hot chocolate and passed out baseball caps for the children to wear and keep their heads warm while visiting Santa.

This flight was all about hope and joy for the children onboard the flight and employees who volunteered their time. As flight attendants, many of us view an airplane as our home in the sky. We view ourselves as a family. To be able to open up our home, decorate it with Christmas cheer and fill it full of excited children was a wonderful dream realized.

We’re happy to share the spirit of the season with this special group of passengers. Have you ever done something to make the holiday season brighter for a group of children? We want to hear your stories.

Susan V.N.

Seattle-based flight attendant

Delta’s Expanding In New York!

New York is one of the most important markets we serve at Delta, and it has long been our goal to become the preferred airline for customers traveling to and from New York.

And we’ve made a lot of progress in the past decade. We built an international hub at JFK that connects the city to points across the globe, including Africa, Asia, Europe and Latin America. We broke ground last year on a $1.2 billion expansion and enhancement of Terminal 4 at JFK. And you’re seeing Delta’s name all over the city as the official airline of the Yankees and Mets, the Knicks, the Rangers and Madison Square Garden, just to name a few.

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Today marks a new step in our New York expansion, and it’s Delta’s biggest move yet. We’ve unveiled our schedule for 2012 that creates a new domestic hub at LaGuardia Airport. We’ll be adding 100 new daily flights to nearly 30 new cities from LaGuardia. We’re adding new service to top business markets like Miami, Dallas/Fort Worth and Cleveland, and adding or expanding service to small- and mid-sized cities across the country, including Buffalo, Syracuse and Rochester, N.Y.; Richmond, Va.; Greensboro, N.C.; and Norfolk, Va.

Many smaller communities will be getting jet service on Delta to LaGuardia, a significant upgrade from smaller, turborprop aircraft that previously served those markets.

Overall, we’ll be adding 4 million new seats every year at LaGuardia.  And we can do that without increasing congestion simply by using larger aircraft than other airlines had previously.  In the end, our new LGA service will enhance customer choice and increase competition in the market. The U.S. Department of Transportation recently concluded that our New York expansion has significant benefits for consumers – and we strongly agree.

It’s the largest single-carrier expansion in New York in many years, which makes this an exciting and historic day for Delta and our New York customers.

To make sure we can handle all of these new flights smoothly, we’re taking over Terminal C at LaGuardia, and building a 600-foot bridge connecting it with Delta Terminal D. We’ll operate a total of 29 gates at both terminals, and we’re also going to add a new Delta Sky Club in Terminal C, in addition to the newly-renovated one in Terminal D.

Including our six gates at the Marine Air Terminal, we’ll have a total of 35 gates at LaGuardia by summer 2012 – more than double what we operate now.

I’m looking forward to seeing you in New York in 2012!

 

Gail Grimmett

Senior Vice President –New York

Staying connected (for free) is a holiday gift to you!

Keeping you connected during this busy holiday season is important! That’s why we partnered with eBay and Gogo to bring you 30 minutes of free Wi-Fi on more than 660 mainline and regional aircraft throughout the U.S. this holiday season. That’s enough time to check email, get caught up on your social networks, check the latest bowl game score or let your loved ones know when to pick you up from the airport.

And just in case you didn’t get that perfect gift or manage to find enough time to check off every item on your shopping list, you can shop eBay during your entire flight at no charge for internet access – all from the comfort of your seat. And delta.com is always free so if you need to check your connecting flight or location of your luggage, you can do that too.

All you need to do is open a browser on your laptop, tablet or mobile device, enter your email address in the special eBay promotion on the home page and click the “Give Me Free Wi-Fi” button. That’s it – no catch, no ‘some assembly required’ – and it’s only available on Delta.

Have you tried in-flight Wi-Fi on Delta? Let us know how you like it!

Bob Kupbens

VP – eCommerce

Earn Miles Shopping For Holiday Gifts!

Want to earn miles AND get your gift shopping done at the same time? This year we’re bringing you exclusive miles offers when you purchase items from some of our biggest name brand partners. Here’s the rundown:

  • 5,000 miles, 6 bottles of wine ($6.99/bottle) and free shipping at Vinesse Wine
  • 4,500 miles for shipping gifts via FedEx
  • 2,500 miles when you join Netflix
  • 1,200 miles when you purchase Bose® QC®15 headphones
  • 5 miles per dollar on gift certificates to over 7,000 spas with SpaFinder
  • 3 miles per dollar (or more) with free shipping at Nordstrom.com

Plus remember you can always earn up to quadruple miles with all of your favorite online brands with SkyMiles Shopping.

Enjoy the shopping and savings!

Brian Canning

SkyMiles Partnership Team