Dear Delta Blog Readers,
At Delta, we’re not only dedicated to building a better airline, but to improving the travel experience for everyone. It’s part of a commitment we call Keep Climbing. This spirit of improvement is fueled by our belief that great ideas to solve the challenges of travel will come from people on both sides of the counter. You’ve seen this commitment through our engagement in Twitter on @Delta, @DeltaAssist and @DeltaNewsroom, on this blog, on Facebook and in our recent product improvements.
In this spirit, I’m pleased to announce that we’ve embarked on a journey to inspire thought, facilitate collaboration and identify great ideas to continue to enhance the travel experience, and we call it “Ideas In Flight.” The program will feature thought-starter themes with engaging videos from our newest partner, TED. TED is a nonprofit organization of inspiring thinkers and innovators devoted to discovering “Ideas Worth Spreading.” They capture brilliant thinkers and their ideas in TEDTalks, short videos that we’ll use to inspire our community.
TEDTalk topics could include technology, entertainment, design, and much more. It’s our hope that these TEDTalk videos will spur your imagination, bringing new and innovative ideas that will help us improve the travel experience. We will be actively listening to and engaging in conversation around your contributions to the Ideas In Flight tab.
Bring your ideas, bring your passion, and join the conversation. With your help, we’ll build a better airline, together.
Sincerely,
Kristen Manion Taylor
Managing Director, Worldwide Marketing Communications
September 1st, 2011 at 6:50 pm
Has Delta considered giving frequent flyer points for checked baggage? Perhaps 75-125 points per bag? This would help ameliorate boarding and excess cabin baggage challenges, and increase revenue. Regards Brad
September 1st, 2011 at 6:59 pm
I think the premium economy should be expanded wherever possible. As a 6’4″ guy, the extra legroom would be something I would be eager to pay for. When I flew jetBlue regularly, I always enjoyed the extra 5″. You would be amazed at what a difference it makes for an individual my height. Frequently, I show up at the gate right when the flight opens, only to be told no aisle seats are available. Thanks – Brad
September 19th, 2011 at 9:43 am
I’m in the same boat Brad, I’m interested in seeing how the premium economy works and how much it will cost to upgrade to. An extra few inches of shoulder and legroom make a world of difference!
November 10th, 2011 at 11:53 am
On turn-around flights, such as msp/phx/msp, save the newspapers for the return passengers. This recycles the newspapers by giving those returning home an opportunity to read that day’s local paper before they get home. All this would require is an announcement at the beginning of the flight asking passengers who wish to share their papers to keep them whole, and flight attendants stacking them vs throwing them out.
We regularly fly msp-phx and always hand out our morning paper at the gate in phx. Travelers love them.
November 11th, 2011 at 3:38 pm
You are going for frills when the core product is broken. If you charge me $25 to check in my bag (AA for example doesnt charge), right from the outset you have tainted the customer experience. Anything and everything else you do is worthless from the get go and no amount of TED will save you.