Knowing that many of you are being affected right now by severe weather (and seeing lots of chatter on our social media channels about hurricane Irene), we wanted to provide you with an easy How To guide to address some of your rebooking questions. We hope this helps and as always, thanks for your patience as we work to get you to your final destination safely.
Q: What’s the best way to rebook a cancelled or delayed flight?
A: The fastest and easiest way to rebook is on delta.com.
There are many cities being affected by weather right now, so be sure to visit the Flight Status & Updates page on delta.com to check on your specific city. Remember, if your city has not been marked as affected, you cannot rebook online and need to call 800-221-1212 for assistance.
If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.
Q: What’s the best phone number to call for help rebooking?
A: Our reservations assistance line is 1-800-221-1212.
Q: What if I can’t reach a customer service agent immediately by phone?
A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.
If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it may take a few tries to get placed in line.
Q: If I want to get help through Twitter, what should I do?
A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.
Q: What else can I do to prepare for a possible delay or cancellation?
I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can!
Delta Social Media