I wanted to share some very exciting news from the Customer Experience team highlighting our ongoing interior projects. This update covers the 767-300ER New Interior Program, which I’m betting will elicit a lot of excitement from our customers and crews when the first aircraft enters service today!
And since a picture is worth a thousand words, take a look at the pics below, which illustrate just how dramatic this “extreme makeover” really is. The new interior mirrors the product we provide on our 767-400ER fleet.
The prototype 767-300ER (ship 1608) arrived in Atlanta last night and is undergoing final inspections before returning to service on the Atlanta-Manchester, UK flight later in the evening. The aircraft will also be flying from our JFK hub with rotations to Accra,, Berlin, Brussels, Budapest, Dublin, Moscow, Pisa, Venice and Zurich. You can also expect to see the aircraft flow through Seattle with flights to Beijing and Osaka in the future.
The second 767-300ER is scheduled to begin its modification this weekend and the third is scheduled to begin on Aug. 15. A total of (7) 767-300ERs with new interiors, flat-bed seats and full cabin AVOD are scheduled to be in service by the end of this year, bringing the total number of flat bed-equipped aircraft to 46.
For those of you who want the ‘detailed’ details (you all know who you are)…here’s an overview of the new interior product:
BusinessElite
- 36 seats in 1 x 2 x 1 layout
- New seats are 20% wider than the cradle seats they replace
- 180º fully flat bed
- Direct aisle access
- Electronic seat controls with adjustable lumbar support
- 110v AC in-seat power + USB power
- Adjustable personal LED reading light
- Redesigned “flip-top” tray table mechanism with wide console
Economy Comfort
- 29 seats at 35” pitch in 2 x 3 x 2 layout
- “Slim-line” seats providing more personal space
- Adjustable headrests
- 110v AC in-seat power + USB power
Economy
- 143 seats at 31-32” pitch in 2 x 3 x 2 layout
- “Slim-line” seats providing more personal space
- Adjustable headrests
- USB power
In-Flight Entertainment 
- Personal On Demand Entertainment
- 10.6”screens in BusinessElite (50% larger than previous screens); 7” in Economy
- 28 films (expanding to 100 films Sept. 1)
- 40 hours of HBO
- 25 hours of TV in 6 categories
- 4,100 digital songs in 14 music genres
- 15 games
- Moving map
Cabin Enhancements
- New ceilings, sidewalls and Passenger Service Units
- New LED lighting
- New lavatories
- New high-capacity overhead bins
- New galleys
And as always, I’d like to extend a special thanks to the men and women of TechOps for all their hard work on this project.
Have a great weekend!
Chris B.
Sr. Product Manager – Customer Experience
August 5th, 2011 at 11:33 am
Does this include the 767-300ER that uses the route from PDX to NRT?
August 5th, 2011 at 12:47 pm
Very nice! So, when will the 747 mods begin?
August 5th, 2011 at 4:48 pm
Also, I have another question: When will ship 6818 (N624AG) enter service? Based on its ship number, I assume it will be in the 75E configuration.
Also, about that aircraft, will it enter service with AVOD or overhead video? Also, will that aircraft get the extended bins like the rest of the 75E fleet?
Also, since that aircraft was built in 1993, it will probably have the older 1980s-style passenger service units. They should at least be updated to the custom PSUs with the LED reading lights that many of the PMDL 752s have.
August 5th, 2011 at 7:01 pm
Beautiful. Will this be available for the JFK-IST route in Sept? I noticed the type of plane switches to the 767-300 line.
August 5th, 2011 at 9:16 pm
Thanks Chris! This is awesome! Agree with loti–when will we see this on PDX-NRT?
August 6th, 2011 at 10:49 am
Chris, good read, thanks. Perhaps more & frequent entries like this in the “Planes” & Onboard” categories of this blog could go a long way in keeping the aircraft upgrades “real” in the mind of the passenger and the reader of this blog. We’re always hearing about all of these improvements “being on the way”…though hardly ever see anything tangible that they are actually occurring, much less addressing the completion progress of the project. With the last entries to these two categories being in April and June respectfully, we are all hard-pressed to believe that these much needed and ballyhooed upgrades will ever come to pass. With Delta shutting down the external/independent widgetheads.net website last year, we are all now left hungry & wanting for any accurate and timely updates as to the progress of this project…or any project(s) that upgrades the fleet and then hopefully improves the customer experience onboard Delta’s aircraft. This blog did a good job in the past in keeping the reader apprized as to the progress of the installation of GoGo Internet on the fleet; so, why not the same enthusiasm as to posting regular updates as to the re-do of the 767-300ER fleet? Your comments to this question would be appreciated. For…”loti” and “764ERIntl”…am I on track here?
August 6th, 2011 at 2:47 pm
Hi Chris,
great news!
Did you know when the new cabin is used on the route AMS – SEA?
greetings
August 7th, 2011 at 9:32 am
When can we expect to see the flat-bed on DTW-GRU route?
August 9th, 2011 at 5:56 pm
Great news and agree with Loti and Efugl….when can we see the PDX-NRT route updated? For a 10+ hr flight, the business class seats are worn out and the entertainment system is hardly ‘state of the art’.
August 10th, 2011 at 4:46 am
Yippee.
When will an upgraded plane be put on the LGW – ATL route ?
BTW – economy comfort is a great option. I expect to use it for all future flights.
August 12th, 2011 at 4:06 pm
I know everyone wants to know when upgraded equipment will be flying specific routes but I don’t have that information. Your best source will continue to be delta.com. Just got to delta.com –> Planning Tools –> Flight Schedules and enter the city pairs and date you’re interested in. The information regarding aircraft type, flat beds, personal entertainment, power etc., will be displayed.
August 12th, 2011 at 4:08 pm
Daryl…I’ll be updating the blog each time an updated aircraft enters service.
764INTL…747 mods begin in in the early fall.
August 13th, 2011 at 8:05 pm
@ Chris B – too bad that HVC like PM & DM will loose all their hard earned miles 72 hrs before flight due to new MGT rules. The seats look great but how many PM & DM will ever ride in them if the go over to UA & AA due to DELTA turning it’s back on it’s highest paying customers with years of loyalty to DELTA. Such a shame that DELTA-72=NEWCOKE (remember new coke and how well that went?)!
http://theticket-atlanta.com/
What ever happened to the promises in this GREAT DL ad?
http://www.youtube.com/watch?v=nT_O4GDrWoQ&feature=player_embedded
[yt]nT_O4GDrWoQ[/yt]
All just a fairy tale? Again, like that ad says – what has DELTA done to deserve my business? Send me to another airline it would seem!
August 16th, 2011 at 3:18 pm
The 767-300 from ATL to MAN is a dinosaur. When will they be updating DL64 and DL65?
August 17th, 2011 at 5:19 am
Hello Chris,
Thanks for the great update. Looking forward to the new business seats. Do these improvements result in any change (reduction) in overall seat amount per aircraft?
Thanks
August 18th, 2011 at 5:31 pm
Thanks Chris, this is great to see and keep updated on. I agree with Daryl, the updates definitely keep the upgrades and improvements “real.”
A quick question on the Economy Comfort section – When can we expect Gold and Silver medallion members to be upgraded to Economy Comfort at the gate if there is still availability? It shouldn’t be too much of technological hurdle to program, and surely necessary to compete with Economy Plus.
August 21st, 2011 at 8:52 am
I’ll have seat 19A on 767-300ER in September; does it have AVOD? Also, on an overnight flight ATL to DUB (9:30 pm – noon) when is “dinner” served? Should I eat before I board (if it won’t be served for a few hours)? Thanks, Chris, for all your helpful nfo.
August 23rd, 2011 at 1:45 pm
Chris, you do such a great job with this blog. Thank you. I have booked first for a Feb 2012 flight Mpls to Guinea through Paris. They have already assigned my seats on all flights. How will seats be reassigned if I am lucky enough to get on one of the new 767-300 planes. Could I potentially lose my first class seats?
August 24th, 2011 at 12:02 pm
I have a February flight from NRT to DTW on a 747, booked in BusinessFirst. What is the chance that the plane will be upgraded to the new flat beds by that time?
August 25th, 2011 at 4:07 pm
Hi Chris and all. Nice looking changes going on for the 75 ER’s. Too bad that many of the changes made several years ago to the domestic fleet seem to have gone off thier routes. CVG to LAX, MSP to LAX, DTW to LAX, SLC to anywhere domestic all have A319 or A320′s that are drab and lack AVOD, or even overhead and audio, much less other amenities. I am DM, and have been since the program started with 200K per year and all x-country domestic. It sure would be helpful on those 4-6 hour flights to have some level of “nice”. I am a dedicated Delta traveller, but as my business needs change I flop around between domestic and international. Seems like the only good things going on are on the ETOP’s, 777′s A330′s that service overwater. At least the domestic fleet is nearly 100% GoGo now!
August 26th, 2011 at 12:26 pm
Also, what is #13 DeltaGoldFlyer talking about?
September 4th, 2011 at 2:19 pm
Passengers seated right behind it probably won’t like it if they’re trying to sleep.
September 24th, 2011 at 1:29 pm
Hey Chris, Thanks for the useful information. How about JFK to NCE . 767-300ER , flight DL-82 , BE late April 2012.
Hoping to get a lay flat seat in Business Elite? Any chance?
October 23rd, 2011 at 3:03 pm
hey, will this be available on a flight from AMS – MSP by mid- January? I hope so. This would be great.
October 23rd, 2011 at 3:08 pm
It’ll be on a 767-300 ER, by the way.
November 2nd, 2011 at 4:26 pm
I know everyone wants to know when upgraded equipment will be flying specific routes but I don’t have that information. Your best source will continue to be delta.com. Just got to delta.com –> Planning Tools –> Flight Schedules and enter the city pairs and date you’re interested in. The information regarding the scheduled aircraft type, flat beds, personal entertainment, power etc., will be displayed.
November 4th, 2011 at 6:00 pm
Chris, Thanks for the update and for helping to get this blog back on track. Looking forward to more updates from you on the “inside story” of the modifications. Have a great weekend!
November 29th, 2011 at 8:01 pm
I noticed that the revamped 767-300ER is now in service PDX-NRT and PDX-AMS.
I also overheard a Delta employee (ground crew) comment that he did not care at all for this new plane, I guess it will take some time to get used to, there is always some resistance to change. What caught my attention about the equipment was the beautifully long shark fins on each wing. I also took a nice photo of the plane as it departed. I have been so used to seeing the A330s at the gates for these routes for a few years. A side note, all the afternoon flights out of PDX were completely full, suggestion – how about a few more flight routes out of PDX to handle the loads, doesn’t seem like there are enough flights to justify the high price one pays to go to PDX.
December 14th, 2011 at 4:07 pm
Chris, Our flight to London next year just got changed from a 767-400 (lie-flat when booked) to a 767-300. The row config in BE is still 1-2-1, but the little symbols on the reservation no longer show “lie-flat.” Are you keeping the old recline seats in a 1-2-1 config, or is there just a mistake in the flight symbols on the web site and this is still a lie-flat flight in BE?
December 29th, 2011 at 6:31 pm
Chris, since Aug. 5th have there been any additional 763ERs converted to flat beds? I need to book my March flights to FRA and CDG and I dread flying old biz-elite seats…just about any other carrier is now better than DL on those routes out of JFK…
January 2nd, 2012 at 8:27 pm
Hello, and Happy New Year!
I’m flying on this aircraft tomorrow out of Seattle, and I’m so excited – I can’t wait to luxuriate in the new flat bed! The aircraft looks absolutely beautiful!
Thank you so much Delta!
January 4th, 2012 at 1:16 pm
Hi Chris -
It appears that the aircraft layouts for the 767-300ER on Delta.com (https://www.delta.com/planning_reservations/plan_flight/aircraft_types_layout/index.jsp) do not reflect aircraft with this new Business Elite seating configuration. Neither model shows an aircraft with 9 rows of 1X2X1 seating. Also, the amenities icons shown when booking a flight on this aircraft do not reflect that it has life-flat beds (e.g. flight #141 out of Brussels today shows a Sleeper Seat instead of the Flat Bed seats). When will these items be updated?
Also, any updates on the modification program for the upcoming year? Would love to know how many planes are expected to be completed/have actually been completed… the product progress updates page has not changed in a while…
Thanks!
January 11th, 2012 at 5:19 pm
As per your original post from 2009, the new configuration was to be complete on all 747s by summer of 2011. That has ofcourse not happened. While I know it is impossible to provide specific route information, would DL be able to at the very least provide a projection of having X % of their 747 fleet reconfigured by summer of 2012? As you know the 12-13 hour flights to NRT and NGO on the 747s are in probably more need for the reconfiguration than the 7-8 hour flights on the 767. (btw on the business class menu, there is a note from your CEO which states DL has lie flat seats on all routes over 12 hours – that is not accurate on the routes to Tokyo and NGO)
January 13th, 2012 at 3:34 am
Hi all, Can you confirm the PDX-NRT route 767-300Er are the new revamped and upgraded planes? I just tried to book a flight and it still showed the old overhead screens for coach and did not state lie flat for business elite.
January 19th, 2012 at 5:01 pm
We are travelling MAN (UK) – ATL 12th April 2012. Your article states that the plane has been updgraded (767 300er but your website indicates the plane will be “old style” without AVOD. I have paid for economy comfort, will it have AVOD onboard this aircraft or is it the rubbish, outdated overhead screens? Thank you.
January 29th, 2012 at 10:28 pm
Hi All! I’m hoping to find an answer here about an upcoming trip. Hope I’m in the right place! We are looking at travel in June from JFK to Milan Italy. The Delta site shows 2 different flights that run red-eye but one is operated by Delta on a Boeing 767-400 and one is operated by Alitalia on an Airbus A330. They are exactly the same price for Business Class but leave a few hours apart. If I’m going to spend $14k for 3 of us I’d like to be sure we are in the most comfortable plane for the overnight trip. Anyone know which plane is better? Really appreciate any input!
February 1st, 2012 at 1:11 pm
Flew the new 767-300ER Business Elite seating yesterday JFK-ATL and it was *fantastic*. A flight attendant even said “Is this the coolest plane ever?!” Well done. Oh, and the food was great too.
February 1st, 2012 at 7:36 pm
TrueDMBfan,
This one is a no-brainer. Take the Delta 767-400. It has flat bed seats.
February 20th, 2012 at 4:40 am
I just heard the PDX-NRT route still has the old 767-300ER that have not been upgraded. I am flying it this next weekend. Any update on when that route will have the upgraded planes??
February 20th, 2012 at 1:17 pm
Hi Chris, I read that the 747s are getting 15.4″ screens. I looked at some of our competitors and noticed that many are installing screens larger than the 10.4″ new to the 767s. Was this taken into consideration during planning? In any case, happy to hear the positive comments from those who have already flown the revamped aircraft. Thanks and Regards
February 26th, 2012 at 9:35 am
Had my first experience with this equipment on the 2/23/2012 Flt 86 from ATL-JFK. I fly this route a lot and have noticed my 3/1/2012 flight is now 1-2-1 in BE. Yay! It is unfortunate that this 11:45-12:45 (over the past couple of years) has been changed to 1:40 or 1:35, just to save on the meals.
March 16th, 2012 at 7:20 pm
I notice flight 76w, but I check a seat map that was not there lists.
It has all personal video from JFK to MAD DL126 on May 16, 2012.
March 18th, 2012 at 7:27 pm
Does anyone know what DL is going to do with the new SEA-CDG route? The start shows the new mod planes yet the first week of April ( when I am flying) the old old seat configuration in business. Am really hoping for the upgraded plane for the long hop over. Have taken the older model PDX-NRT and it’s a long flight on older very uncomfortable seats with lack of the “modern day” amenities!!!!!!!
March 26th, 2012 at 4:51 pm
Any updates on the status of the flat bed installation for the A330-200′s?
March 26th, 2012 at 7:49 pm
Chris,
Thanks for the news! I’m flying Delta #88 from CDG-SLC, scheduled at 11:10. An Air France 380-800 schedule change forced me to switch to the Delta Flight. I love Delta but am dreading the 767-300ER for that long (though much better than coach any day of the week)? I’ll just cross my fingers that my plane is one of those scheduled by the fall. Thanks for keeping us updated.
March 27th, 2012 at 9:13 am
Chris,
On August 12 you wrote “I will be updating the blog each time an updated aircraft enters service.” There have been no more updates from you on the progess since then.
So what happened? Are we to believe that no progress has been made on the 767-300ER modifications since August? In your initial blog you indicated that 7 would be done by year-end. Now it’s almost been an entire quarter since year-end with no updates as to what’s happened.
The progress update on delta.com is a joke, as it shows that 12% of the 767-300ERs are done, which would mean only 7.
Please uphold your promise and keep us posted as to how many aircraft are done and what the schedule is for the next 3-6 months in terms of additional completion.
What started out as an excellent way to communicate Delta’s progress of the modifications has gone cold rather quickly.