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Archive for August, 2011


Announcing the Delta App for Windows Phone

Published August 31st, 2011 in Mobile | 8 Comments →

Over the last year you’ve enjoyed the Delta app for iPhone®, BlackBerry® and Android™ with a lot of exciting updates along the way.

Today we’re pleased to announce the launch of the Delta app for Windows® Phone. Here’s what you can do:

  • view or change seat assignments
  • check upgrade/standby lists
  • view your itinerary
  • check in for flights
  • get flight status
  • set a parking reminder

Now with the Delta app on all of the major mobile platforms, you’ll be able to access your important flight information no matter what smartphone you’re using. Enjoy, and let us know your thoughts on even more features you’d like to see!

Jonathan Mayfield

Mobile Product Manager

Need to Rebook? Here Are Our Best Tips

Published August 26th, 2011 in Customer Care, delta.com, Operations, Safety, Social Media | 2 Comments →

Knowing that many of you are being affected right now by severe weather (and seeing lots of chatter on our social media channels about hurricane Irene), we wanted to provide you with an easy How To guide to address  some of your rebooking questions. We hope this helps and as always, thanks for your patience as we work to get you to your final destination safely.

Q: What’s the best way to rebook a cancelled or delayed flight?

A: The fastest and easiest way to rebook is on delta.com.

There are many cities being affected by weather right now, so be sure to visit the Flight Status & Updates page on delta.com to check on your specific city. Remember, if your city has not been marked as affected, you cannot rebook online and need to call 800-221-1212 for assistance.

If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.

Q: What’s the best phone number to call for help rebooking?

A: Our reservations assistance line is 1-800-221-1212.

Q: What if I can’t reach a customer service agent immediately by phone?

A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.

If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it may take a few tries to get placed in line.

Q: If I want to get help through Twitter, what should I do?

A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.

Q: What else can I do to prepare for a possible delay or cancellation?

A: Check your flight status and weather advisories frequently and sign up for Delta Messenger to receive real-time alerts.

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I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can!

Liz G.

Delta Social Media

Delta Sky Clubs in Atlanta Reach New Heights

Published August 22nd, 2011 in Sky Clubs | 9 Comments →

With the new Delta Sky Club on Concourse D near Gate D27 opening, today’s ribbon-cutting ceremony (check out the photo of us cutting the ribbon!) marks the first time that Delta Air Lines has a Sky Club on every concourse at Delta’s Atlanta Worldport. Now passengers whose flights depart from Concourse D have a quiet haven to escape from the hectic activity in the concourse, which is located on the ramp level (a unique aspect of this particular Sky Club).

This grand opening follows the recent grand re-opening of the newly-renovated Delta Sky Club on Concourse A across from Gate A17. With more than 55,000 visits each month, this Sky Club – currently one of nine in Atlanta – is the busiest lounge in the Delta Sky Club system.

In no way does the modern design of the new Clubs resemble its humble beginnings as the original Crown Room Club when it first opened more than 31 years ago. Rather, the first thing immediately apparent is its open look and feel.

The bright and colorfully renovated Sky Clubs – decorated with sleek lighting fixtures and aerial photography – provide an inviting and comfortable oasis for travelers before, between or after their flights. Plus plenty of electrical outlets throughout both Sky Clubs ensure that power is available to more members.

With the new openings and updates to the Clubs, members and guests now have an even broader variety and choice of locations to grab a quick refreshment and snacks, catch up on business, or take advantage of the complimentary WiFi available in all of the Delta Sky Clubs.

Also be on the look out for the newest Delta Sky Club to open at the end of the month in Seattle near gate S9. This wonderful new Roof Top Club includes views of Mt. Rainier. Additionally, a new Sky Club will debut next year when Atlanta opens the new Maynard Jackson International terminal, also to be known as Terminal F.

We look forward to seeing you in a Delta Sky Club soon. Happy travels!

Brian C. & Steven K.

Brian C. is a FlyerTalk Delta forum moderator & a senior moderator on the site, as well as nearly a Million Miler on Delta. Steven K. is a FlyerTalk member and 2 Million Miler on Delta. Both are guest bloggers for Delta.

A New Look For Your Monthly SkyMiles Statement

Published August 15th, 2011 in delta.com | 3 Comments →

The New Insider

Beginning in August, you’ll notice your monthly SkyMiles statement (The Insider) will have a new look. Your mileage and account information will have a bolder, cleaner design – making it even easier for you to see how you’re tracking to the next status level!

We’ve made sure we‘re providing you the most relevant and up-to-date information.  Plus, we’re including special offers that really matter to you.

Also, to make sure we don’t clog your inbox, you’ll only receive the monthly statement if you have recent activity with Delta.  You can view your SkyMiles balance and activity anytime by logging into delta.com or get your mileage balance with the Delta mobile app.

We know your time and attention is valuable so let us know if there is anything specific you would like to see appear in The Insider. We would love to hear your thoughts and ideas!

Jennifer H.

Marketing Customer Communications

Delta’s 767-300ER Fleet Getting a New Look

Published August 5th, 2011 in Onboard, Planes | 35 Comments →

I wanted to share some very exciting news from the Customer Experience team highlighting our ongoing interior projects. This update covers the 767-300ER New Interior Program, which I’m betting will elicit a lot of excitement from our customers and crews when the first aircraft enters service today!

And since a picture is worth a thousand words, take a look at the pics below, which illustrate just how dramatic this “extreme makeover” really is. The new interior mirrors the product we provide on our 767-400ER fleet.

The prototype 767-300ER (ship 1608) arrived in Atlanta last night and is undergoing final inspections before returning to service on the Atlanta-Manchester, UK flight later in the evening. The aircraft will also be flying from our JFK hub with rotations to Accra,, Berlin, Brussels, Budapest, Dublin, Moscow, Pisa, Venice and Zurich. You can also expect to see the aircraft flow through Seattle with flights to Beijing and Osaka in the future.

The second 767-300ER is scheduled to begin its modification this weekend and the third is scheduled to begin on Aug. 15. A total of (7) 767-300ERs with new interiors, flat-bed seats and full cabin AVOD are scheduled to be in service by the end of this year, bringing the total number of flat bed-equipped aircraft to 46.

For those of you who want the ‘detailed’ details (you all know who you are)…here’s an overview of the new interior product:

BusinessElite

  • 36 seats in 1 x 2 x 1 layout
  • New seats are 20% wider than the cradle seats they replace
  • 180º fully flat bed
  • Direct aisle access
  • Electronic seat controls with adjustable lumbar support
  • 110v AC in-seat power + USB power
  • Adjustable personal LED reading light
  • Redesigned “flip-top” tray table mechanism with wide console

Economy Comfort

  • 29 seats at 35” pitch in 2 x 3 x 2 layout
  • “Slim-line” seats providing more personal space
  • Adjustable headrests
  • 110v AC in-seat power + USB power

Economy

  • 143 seats at 31-32” pitch in 2 x 3 x 2 layout
  • “Slim-line” seats providing more personal space
  • Adjustable headrests
  • USB power

In-Flight Entertainment

  • Personal On Demand Entertainment
  • 10.6”screens in BusinessElite (50% larger than previous screens); 7” in Economy
  • 28 films (expanding to 100 films Sept. 1)
  • 40 hours of HBO
  • 25 hours of TV in 6 categories
  • 4,100 digital songs in 14 music genres
  • 15 games
  • Moving map

Cabin Enhancements

  • New ceilings, sidewalls and Passenger Service Units
  • New LED lighting
  • New lavatories
  • New high-capacity overhead bins
  • New galleys

And as always, I’d like to extend a special thanks to the men and women of TechOps for all their hard work on this project.

Have a great weekend!

Chris B.

Sr. Product Manager – Customer Experience