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Archive for March, 2011


Tweet For FREE at 30K Feet

What’s better than tweeting at 30K feet? The chance to win $10,000 while you do it! This Spring Break we’re excited to work with our friends at Gogo Inflight Internet to help you ‘Keep on Tweeting’ by offering free in-flight Twitter access on all of our wi-fi equipped aircraft until April 14. You will also get a chance to win $10,000 by enrolling in Gogo’s Sweepstakes.

And remember, when you’re in the air you can use any of our apps or view delta.com for free by connecting to Gogo® Inflight Internet.

Next time you’re in the sky make sure to stop by Twitter.com/Delta and say hello!

Happy Tweeting,

Myriallis L.

delta.com & Self Service

NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT INCREASE YOUR CHANCES OF WINNING. Gogo®‘s Keep on Tweetin’Sweepstakes starts 3/14/11 at 3:00 AM ET; ends 4/14/11 at 11:59:59 PM ET. Must be legal resident of 50 U.S./D.C. and 18 years or older as of time of entry. One (1) Grand prize of $10,000. Odds depend on number of entries. See Official Rules for complete details. Void where prohibited or restricted by law. Sponsor: Aircell LLC, 1250 N. Arlington Heights Road, Itasca, IL 60143. Gogo’s Keep On Tweetin’ Sweepstakes is not administered, sponsored or endorsed by Twitter, Inc.

Another Online First: Check-Out Our Check-IN!

Last year we brought you the ability to book flights directly from Facebook through Delta’s Ticket Counter (the first airline ever to do so!). Today, we’re excited to announce that based on your feedback, we’ve added several new features to the Ticket Counter, including the ever popular online check-in. This makes you the first customers in the U.S. have the ability to access your boarding pass on sites like Facebook within 24-hours of your scheduled departure!

Not to worry, we didn’t stop with online check-in. We also added the ability to:

  • Check your flight status
  • View your trip details, included your SkyMiles account balance
  • View the in-flight amenities, like Wi-Fi,  or entertainment, offered on the specific flights you’re looking to book (to help with your travel planning needs)

We also know how much you value connecting with friends and family. That’s why we added a simple feature that allows you to ‘share’ your travel information right from Facebook. So whether you’re planning a vacation with your friends or simply sharing your itinerary with a friend or loved one on Facebook, you can do it all without having to send a separate e-mail—and it’s just as safe and secure as delta.com.

We’re constantly working to bring you innovative new functions and features to help meet your travel needs, and we hope you enjoy these exciting new updates. Be sure to tell us what you think!

Denise F.

Delta Ticket Counter project leader

Japan, Our Hearts and Prayers Are With You

Update:

Thanks to your efforts more than 40 million SkyMiles have been donated to help relief efforts in Japan. Now, we’re working with Gogo Inflight Internet to provide complimentary access to the Red Cross Website so you can help donate money and miles next time you’re flying with us. Plus GoGo is matching your contributions up to $15,000 so this is a great time to give back.

We appreciate your continued support for Japan and those affected.

 ———–

First and foremost we want to share our deepest thoughts and prayers with everyone whose lives have been impacted as a result of today’s earthquake and tsunami in Japan. As you can imagine, this has been a major event for us given our 1,200 employees in Japan and the thousands of customers who count on us to travel to, from and through Tokyo every day. We know there are a lot of questions and concerns about how this event may affect you and your loved ones, and we’ll work to address some of your concerns here.

Our first priority is ensuring our customers and employees in Japan are safe.  As soon as the earthquake hit, our operations team immediately went to work ensuring that all our aircraft were safe.  While in many cases this meant diverting, delaying or cancelling from our original schedule, we are fortunate that no employees or customers were injured at any of our facilities or on any of our flights in Japan.

Our reservations experts are also reaching out to customers to notify them of the impact this has on their travel plans. If you are in need of immediate reservations assistance you can call make changes to your travel without fees at delta.com, call us at 1-800-221-1212 or reach out to our agents in Twitter at @DeltaAssist. You will continue to find the latest updates from us about the status of flights at delta.com at http://bit.ly/DL_updates.

Many of you have also asked how you can help, and we’re proud to say The Red Cross has long been a valued partner of Delta. If you want to help by donating to the relief efforts of the Japan Earthquake and Pacific Tsunami, go to the Redcross Website. You can also text REDCROSS to 90999 to make a $10 donation to help those affected by the earthquake in Japan and tsunami throughout the Pacific.

Christina R.

Duty Manager – Customer Focus

Delta Operations Control Center

Bid On An Adventure Using Your SkyMiles!

Want to use some of those hard-earned SkyMiles for an adventure? And we’re not just talking about a flight. This year we’re excited to bring you new and fun ways to spend your Miles, all through the SkyMiles online auction.

Kicking off the auction we have everything from VIP celebrity experiences (want to walk the red carpet, anyone?) to the chance to participate with our Delta team at the Habitat for Humanity Build in China, or even hang out with the New York Yankees.

Here’s a preview of what you could win:

Delta’s Force for Global Good & Habitat Build in China: You and a companion are invited to join 50 Delta employees from around the world to build homes for Habitat for Humanity in Pinghu, China from May 20 – 28, 2011.  The trip time includes eight travel days, with three days of actual building and the remaining filled with cultural experiences in Shanghai!

Last Year’s Winners With Tony Gonzalez

NY Yankees Spring Training: Who wouldn’t want to have dinner with New York Yankees Manager Joe Girardi and Pitcher Joba Chamberlain? This experience includes just that! Plus hotel accommodations, tickets to watch two preseason games, and a framed collage that highlights the old and new Yankees Stadium provided by Steiner Sports, the Official Collectibles Company of the New York Yankees.

PIRATES OF THE CARIBBEAN: ON STRANGER TIDES World Premiere: Experience a night with the stars: two tickets to attend the World Premiere of PIRATES OF THE CARIBBEAN: ON STRANGER TIDES in early May, 2011 in Anaheim, CA, enter via the red carpet, and play at the Disneyland® Resort!

John Copeland

Delta SkyMiles Online Auction

People We Most Admire: You

Today FORTUNE magazine published its 2011 World’s Most Admired Companies industry lists, and we’re flattered (and excited!) to have topped the airline industry rankings. We’ve been making a lot of changes over the past several years — expanding our flying across the globe; giving you a great product, making sure we’re financially sound even in tough times, and of course, taking good care of our employees – the people who take good care of you.

We want to take this opportunity to tip our hats to the Delta people who are the faces, voices and backbone of our airline. They are the ones who you interact with everyday and make sure you safely get where you’re going. This recognition couldn’t have happened without their hard work.

While we’re proud to have led the pack and our efforts are being recognized, we’re not done yet. We’re continuing to improve our airline for you, and we promise to Keep Climbing!

After all, at the end of the day, this recognition really wouldn’t have been possible without you, our loyal customers.

You can read more about the annual FORTUNE World’s Most Admired Companies airlines list on their website.