Many of our frequent travelers are people with disabilities. In light of the U.S. Department of Transportation’s recent announcement about our handling of customers with disabilties in 2007/2008, I want to take some time to share our thoughts and discuss some important changes that you will see from our team here at Delta.
We want you to know we take the responsibility of serving customers with disabilities very seriously and we’re making changes to uphold our commitment, including:
- Installing automated wheelchair tracking systems at all of our major hubs
- Distributing customer service surveys expressly for passengers with special needs
- Expanding corporate level audits and consulting at airports to ensure follow-up on feedback shared at the airport
- Investing in usability enhancements to delta.com
We assure you that we’ll continue to coordinate with DOT and our Customer Advisory Board on Disabilities to make significant investments in technology, feedback assessment, and training to ensure that we’re supporting our customers with disabilities and providing them with a consistent travel experience.
For more information on our services for travelers with disabilities please visit our Special Travel Needs page on delta.com. If you’re a person with disabilities and have an experience that needs an immediate response, you can contact us here or by calling in the U.S. +1-404-209-3434.
Thank you, and I appreciate your feedback.
Program Manager, Disabilities