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Archive for February, 2011


Air Travel with Children: How You Can Survive It!

If you’re a parent who travels often with children you know the challenges of doing so. We are very brave souls! Between the bathroom breaks, requests for snacks and “are we there yet” questions, everything from getting through security to finding the gate can be difficult.

My little ones on one of many Delta flights

Personally, I love traveling and having children only gives me more ideas of places to go—from Disney to Oahu, Hawaii, my kids love to travel. If you’re getting ready to travel with kids, here are some tips that can help you, your child and, well, the entire plane!

Take off and landing

The change in cabin pressure can be awful for little ears. If you have an infant, take off/landing are the perfect times to nurse or feed the baby with a bottle. For a toddler, a pacifier or a sucker can be a great remedy. Chewing gum is also great for the kids that can handle it (once my 3 year-old complained of her ears hurting and I gave her a piece of gum to help. She put the gum directly in her ear—so be sure to give a full explanation of the purpose!)

And if your child has a stuffy nose or isn’t feeling well, be sure to give them some Tylenol (or such) while sitting at the airport. Waiting until the plane takes off will be too late.

During the flight

Younger babies (under 6 months) tend to sleep on planes, and many are lulled by the engine noise. Let them sleep! If your baby is awake and fussy, use a Baby Bjorn or baby sling to walk up and down the aisle to give them a change of pace. Be sure to bring some toys (stuffed animal, books, rattle to keep the baby amused), and don’t forget teething toys for babies needing something to chew. For toddlers: movies, a variety of favorite snacks, and making a little tent on the floor with a blanket can be a great distraction.

Also be sure to befriend the flight attendants and gate agents. There are so many nice flight attendants out there who are more than happy to help you. I’ve had some flight attendants help make my trip go more smoothly by delivering some extra Biscoff cookies (a favorite for big kids, too), allowing us to move around in the aisle, or provide an extra blanket or two.

Overall, the best thing you can do is relax and enjoy your trip. Traveling with small children can be intimidating, but with the right tips and tricks you can make it easy.

Do you have tips for air-travel with children? Share them here on the blog, on the Delta Facebook page or tweet them to us! We’ll feature the best tips to share with fellow parents!

Libby H.

Manager, Internet Marketing

Delta Vacations

Our Commitment to Travelers with Disabilities

Many of our frequent travelers are people with disabilities. In light of the U.S. Department of Transportation’s recent announcement about our handling of customers with disabilties in 2007/2008, I want to take some time to share our thoughts and discuss some important changes that you will see from our team here at Delta.

We want you to know we take the responsibility of serving customers with disabilities very seriously and we’re making changes to uphold our commitment, including:

  • Installing automated wheelchair tracking systems at all of our major hubs
  • Distributing customer service surveys expressly for passengers with special needs
  • Expanding corporate level audits and consulting at airports to ensure follow-up on feedback shared at the airport
  • Investing in usability enhancements to delta.com

We assure you that we’ll continue to coordinate with DOT and our Customer Advisory Board on Disabilities to make significant investments in technology, feedback assessment, and training to ensure that we’re supporting our customers with disabilities and providing them with a consistent travel experience.

For more information on our services for travelers with disabilities please visit our Special Travel Needs page on delta.com. If you’re a person with disabilities and have an experience that needs an immediate response, you can contact us here or by calling in the U.S. +1-404-209-3434.

Thank you, and I appreciate your feedback.

David M.

Program Manager, Disabilities

Delta Vacations Presents: Top 5 Spring Break Vacations

It’s almost that time of year we all look forward to—Spring Break! When the weather is warm and we get a break from our daily lives to enjoy time with friends and family. Whether you’re looking for a place to take the kids or a relaxing location for two, here are our Top 5 Spring Break vacation recommendations I know you’ll enjoy:

  • Cancun/Riviera Maya, Mexico – For me Cancun and Riviera Maya are always the perfect getaway. Last year the Cancun area totally revamped their beaches and it has definitely paid off—the beaches are bigger and more beautiful than ever. Riviera Maya is about 30 miles south of Cancun and little quieter, so if you’re looking for a more secluded getaway for two then this is right area for you. Regardless of where you stay, you’ll be treated like royalty—resorts in Mexico are known for making their guests feel extra special and welcomed. 

  • Punta Cana, Dominican Republic – I was lucky enough to go down to Punta Cana earlier this year for the first time and I can say with confidence that I am absolutely going back. I stayed at the brand new Barcelo Bavaro Palace Deluxe, which sits right on Bavaro Beach (voted by National Geographic as one of the top 10 beaches in the entire world!). It was absolutely gorgeous. I can easily see why Punta Cana is quickly becoming one of our most popular vacation destinations.

  • Orlando, FloridaOrlando is a classic place to go for Spring Break and a family vacation. There’s never a dull moment with all of the theme parks, shopping areas, golf courses, restaurants and so much more. Orlando really takes me back to being a kid—it’s a great vacation for the young and young at heart!
  • Jamaica Another place I would recommend for a Spring Break destination is Jamaica. I took a vacation to Montego Bay and loved every minute of it. I’ve been to many Caribbean Islands before but only in Jamaica did it seem like I was lying out on the beach for days when only an hour had passed by—it was so relaxing time simply slowed. Minutes seemed like hours, and it was heavenly!

  • HawaiiHawaii is another great Spring Break destination for the whole family. Because of the different islands you can really tailor your vacation for what you’re looking for. Whether you want a beach getaway, history and culture or an adventure, you can find it all in Hawaii. 

Wherever you decide to go for Spring Break I hope you enjoy it!

Sean C.
Delta Vacations

Relax, Stretch Out & Get Comfortable

Being over 6′ tall I understand what it means to enjoy a few extra inches of legroom in Economy Class on a long-haul flight. Scoring a seat at the emergency exit can sometimes feel like you’ve won the lottery!

That’s why today I’m excited to announce the introduction of “Economy Comfort,” a new section of seats in the front of the Economy cabin on our long-haul intercontinental fleet (that’s all 747-400, 757-200 ETOPS, 767-300ER, 767-400ER, 777 and A330 aircraft in the fleet—a total of 169 planes). Now instead of hoping for a seat with extra legroom, you can snag an Economy Comfort seat for a few extra dollars.

What does Economy Comfort offer?

  • Priority Boarding in Zone 2 if you are not already Sky Priority eligible. 
  • 4 inches of additional legroom—many seats at the bulkhead and exit rows offer even more legroom.
  • 50% more recline. 
  • Free spirits and specialty cocktails, in addition to free beer and wine currently offered in international Economy.
  • In-Seat Power on all 757-200 ETOPS, 767-300ER, 767-400ER, 777 and A330 aircraft that feature personal video. Power will be installed at all Economy Comfort seats over the next two years.
  • Free HBO, coming later this summer.

What does Economy Comfort cost?

Diamond and Platinum Medallion members (and their travel companions on the same reservation) and customers who purchase a full-fare Economy ticket can book these seats for free. Gold and Silver Medallions will receive a 50% and 25% discount, respectively, on the applicable published Economy Comfort seat fee. And for everyone else who has purchased an international Economy ticket on Delta, the cost is $80-$160 per segment (the price will vary by market) for access to an Economy Comfort seat.

And just where did the name “Economy Comfort” originate? Our friends (and Joint Venture partner) at KLM launched a similar product in 2009, also called “Economy Comfort.”  And one of our ongoing goals is to align our products and services with our partners. With that in mind…voilà, Economy Comfort!

We’d love to hear your thoughts on this new product.

Have a great week!

Chris B.

Sr. Product Manager

Customer Experience Planning & Development

Economy Comfort seating will be offered on Delta’s Boeing 747, 757, 767 777 and Airbus A330 aircraft flying long-haul intercontinental routes between the U.S. and Europe, Asia, Africa, Australia, the Middle East and South America (Lima, Brasilia, Rio de Janeiro, São Paulo, Buenos Aires and Santiago only). Economy Comfort seating is limited and may not be available on all flights. The Economy Comfort Medallion travel companion benefit is applicable for up to eight companions traveling on the same reservation as the Medallion member. Group reservations are not applicable. For companions of Gold and Silver Medallion members, fees apply per seat. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits, respectively. To review the rules, please visit Membership Guide & Program Rules.

Improvements for Award Booking on delta.com

In August we introduced you to our new homepage and the new look and feel of delta.com – with faster, easier access to everything you need to plan and manage your travel. Based on what we’re hearing, many of you are excited about the new website design. In November, we continued our updates by releasing changes to the delta.com booking experience, giving you more options to filter, modify and sort flight search results to find what you want.

Just like we promised last year, we’ve now added the same design elements to the SkyMiles Award booking experience, making it easier for you to search for and find Award seats.

We’ve changed the way the Award calendar is presented.  We’ve also improved the Award Travel booking process to more clearly display flight information throughout the booking process:

  • We have given you additional links to access our SkyMiles Award Travel Charts.   
  • Just like when purchasing a ticket, you can now filter search results by number of stops, flight duration, connection and airport preferences.  
  • Onboard flight amenities like Wi-Fi, in-flight entertainment, onboard power or full flat-bed seat availability will now be shown when searching for flights.

 

Book an Award ticket now and try out the changes to our site. Functional award calendar improvements are coming to the SkyMiles award calendar soon.  

As always, we’re making changes to provide a better experience for you, so let us know what you think and what features you would like to see added or improved.

Cheryl B.

Product Specialist, delta.com and Self Service