We know many of you are being affected by severe weather and hear your concerns. We’re doing our best to get you where you need to be, and recognize the questions many of you have been asking on our social media channels. To help address some of these common concerns and reach all of you at once, I’ve summarized your frequently asked questions here on the blog:
Q: What’s the best way to rebook a cancelled or delayed flight?
A: The fastest and easiest way to rebook is on delta.com. You can do that here: http://bit.ly/DL_Rebook.
If you’re traveling to, from or through Atlanta we’re enabling you to make changes to your itinerary due to severe weather for travel happening between Jan. 9 through Jan 11. Remember that tickets need to be reissued on or before and travel must occur no later then January 13.
If you purchased your ticket from a travel agency or online travel site, you may need to contact that agency or site for assistance. Alternatively, if you are a Delta SkyMiles member make sure your contact information is up-to-date so we can reach you with updated travel information if needed.
Q: I tried delta.com but couldn’t access the site. What now?
A: As a result of the high volume delta.com was running slower than usual at times, especially if you were trying to rebook. The issue has being addressed and the website has stabilized, but if you’re still having trouble you can call our reservations assistance line or reach out to us in Twitter.
Q: What’s the best phone number to call?
A: Our reservations assistance line is 1-800-221-1212.
Q: What if I can’t reach a customer service agent immediately by phone?
A: Because of the severe disruption the weather has caused, we’re experiencing an extremely high volume. While our call centers are fully staffed, you may still encounter a wait as we work to rebook customers and particularly those with travel plans occurring within the next 24 hours.
If you can’t get through to an agent right away please try back shortly. Because of the volume of calls it make take a few tries to get placed in line.
Q: If I want to get help through Twitter, what should I do?
A: Follow, tweet and direct message us at @DeltaAssist and an agent will follow up with you shortly. Please know that as with our other outlets, @DeltaAssist is also experiencing high volumes, so you may receive a response from a Delta Assist agent using @Delta.
Q: What else can I do to prepare for a possible delay or cancellation?
I hope this helps answer your questions about the rebooking process. Thanks for your continued patience and we look forward to helping in any way we can.
Manager, Reservation Systems & Social Media