Comments on: eBoarding Now Available at Even More Locations

By: tierney

tierney — Mon, 25 Mar 2013 01:14:23 +0000

I am intermittently experiencing the same error, “Sorry an eboarding pass isn’t available for this flight. Please visit a Delta kiosk to print your boarding pass” for flights out of DCA and ATL. I was able to use the eboarding pass on a flight last week, but it is not working today. I hope Delta’s programmers can fix the bug.

By: stevebrennan

stevebrennan — Sun, 19 Feb 2012 11:53:43 +0000

Hi,
The last 2 times flying out of ATL, I have been able to check in using the app on my iphone, but then get the message, “Sorry an eboarding pass isn’t available for this flight. Please visit a Delta kiosk to print your boarding pass”. Fortunately, I’ve checked in while still having access to a printer to print my b-pass, but if I was already on the way to the airport, this limitation would have been a hassle. Any idea why I am having this problem? This time it’s flight 1567 to San Diego. Thanks.

By: Anthony

Anthony — Mon, 19 Sep 2011 14:05:30 +0000

The eBoarding pass concept is nice if it worked properly. As a platinum flyer, I have tried to use this for the past few years. Not once has is sent the boarding pass to my sprint HTC evo cell phone. I end up emailing it to one of my accounts and using in that manner. Would be nice if we could make it send the pass directly to my mobile device.

By: fmesposito

fmesposito — Wed, 17 Aug 2011 15:01:47 +0000

+1 On the request for a Windows Phone 7 App. If you need design guidance check out British Airways App it is awesome. http://www.britishairways.com/travel/windows-7-app/public/en_gb

By: morrischris

morrischris — Thu, 16 Jun 2011 00:12:40 +0000

I love checking in on my Delta app and my bags, but you can’t pay for your bags via the app!
The last time I checked a bag (last month), the gate agents were so confused as to why they were checked in but not paid for. I told them I used the app and they asked why I didn’t pay…”Um, because you can’t?” They said that was the first time they heard that out of hundreds of people. Please update the app and train your gate agents (in San Diego so you know). Otherwise, the app is great!

By: Nautonnier

Nautonnier — Fri, 18 Feb 2011 21:59:22 +0000

@golich17 Yes – I have flown with Delta for more than a decade and a lot of the new advances are excellent. In my case I was first in line on the first flight out and the machine would not read not at all, nothing. This is actually quite common on the first pax onto the flight and the gate agent checked the computer and told me it was OK I could board. As I was settling in my seat the gate agent appeared on the aircraft and told me my seat was allocated to someone else (behind him holding cardboard ticket) and that I would have to leave the aircraft with all my stuff (it was an overbooked flight) and go back to the gate ‘podium’. As it happened they apparently bumped a Delta employee to get me back on. But whatever – a printed at the airport cardboard ticket trumps print at home and smartphone displays every time.

Also unlike a phone, you can carry airport printed boarding passes through the magnetometer for the TSA staff that think you have given away your pass in the 15 paces from when their colleague checked it. (Back in standard practice at IAD).

Perhaps someone from Delta could walk through each step and ensure that these irritants are smoothed out. I and other pax don’t have the time for example to get into one-way discussions with TSA on what is acceptable.

By: Rob C

Rob C — Mon, 14 Feb 2011 22:21:32 +0000

Hi all, I’m a retail management student studying under @dr4ward, and we’ve been discussing how new technologies have impacted retail experiences. This kind of technology has been rolled out in many different retail outlets, and it seems to be working pretty well so far. It’s unfortunate that there seems to be so many issues with Delta’s application of this new tech. At what point does it just become a huge hassle? Would it turn customers away if it continually malfunctioned?

By: comkhetdt

comkhetdt — Mon, 14 Feb 2011 05:47:09 +0000

I agree with the comments above. How is the back up system work if the passenger phones die for some reasons (no battery) or the scanner just does not work.

The check-in kiosk/ counters are usually located far from the gate. And passenger hardly get out after security check-in. I like the idea. But wonder how Delta some small technical problems like that.

By: golich17

golich17 — Sun, 13 Feb 2011 20:35:51 +0000

@Nautonnier: Customer Service Agents don’t favor one boarding pass over the other. We have the ability to click on the seat and see who actually belongs there. At times there can be the slight possibility of having a “duplicate seat”, meaning two people have the same seat. This happens with all types of boarding passes. When you board any Delta flight, the gate readers are equipped with receipt printers which almost always print the correct seat assignment should the seat encoded on the barcode you provide is wrong or not matching the seat you have in your passenger name record (PNR). For example, passengers who hold a “Seat Request Card” can board using that and a receipt will print out as they board with their seat assignment on it. Stay tuned, Delta is currently developing a new boarding pass that you’ll be able to use for up to four flight segments… all on one boarding pass.

By: RP

RP — Sat, 12 Feb 2011 16:42:08 +0000

It is fantastic that you continue to roll out the mobile option, it would be even better if your mobile app would keep up with the changes. Twice now I have checked in for Hartford (BDL) using your Blackberry app and been told that I need to go to a kiosk to get my boarding pass. If I then go to your web-site it will at least allow we to get the pass texted, but that obviously takes away from the benefit of the mobile check-in. Thanks for your help in getting it resolved.