What better way to begin 2011 than with an exciting new Delta iPhone app feature? This one is all about making rebooking easier for you—because as much as we’d love to control all of the things that can impact your travel (like weather!), sometimes changes to your flight schedule are inevitable. A great first option to rebook your flight has always been delta.com, which is why today we’re excited to announce that same feature coming to the latest version of our Delta iPhone app.
The app works similar to our existing rebooking functionality on delta.com.* You can now adjust your impacted flight schedules right from your iPhone when we issue an advisory or cancel your flight in advance. The newest features include the ability to:
- See if you’ve been automatically rebooked
- Pick another flight from a list of suggested itineraries
- Search for alternates, including flights into nearby airports
- Share your new flight details
We may not have a say in the weather, but we’re working hard to give you the tools that give you the best options available. We hope you like the new feature! Let us know what you think about the enhancement.
P.S. Don’t forget you can use any Delta app for free with GoGo Inflight Internet!
Jonathan M.
delta.com
*All ticket changes are subject to the rules of the purchased ticket.
January 10th, 2011 at 2:29 pm
Wow, what great timing given the snow/ice storm that rolled in to Atlanta on they day this was released. I’ve retweeted the news several times on twitter.
Will you provide an update on how many travelers were able to use the new capability?
I’ve also got several ideas about weather event enhancements if you’d like to talk off-line.
http://twitter.com/JimLittlefield
January 20th, 2011 at 12:11 pm
Any ETA for an Android version of this app?
January 26th, 2011 at 11:55 am
A good IT project would be for you to better integrate the Air France – KLM IT systems with those of Delta. My family got stuck at CDG airport during the Christmas break because of the snow and nobody was really able to help us. Delta was saying: You have to check with AF and AF was saying you have to talk to Delta first.
After several back and forth between the two counters and hours being in line, we ended up with 2 different confirmations numbers for the same itinerary. Because of arcane rules and antiquated IT systems we were told that Delta employees can only process the reservations but can’t check you in for a Delta flight operated by AF. Both staff should be able to perform all levels of operations (reservations, re-booking and check-in) without the customer having to go back and forth between the two companies.
Additionally, the AF staff was clearly overwhelmed by the magnitude of the flight disruptions and did not have nearly enough staff to process the re-booking requests whereas the Delta employees where almost idle but could not offer any help. If the Delta team had been granted a full access to the AF IT system they could be been helping with the rebooking/check in of all stranded passengers.
Additionally, the AF kioks were not able to accept our Delta reservations number and were of no use. Again, this process should be painless for the customers of both companies.