Back in the summer of 2008 when we launched mobile boarding check-in, it was the industry’s latest and greatest move forward in customer technology. A little more than two years later, we dramatically added to the number of locations globally where you can scan your eBoarding pass on your smartphone.

We added 24 new eBoarding pass enabled locations since December including:

• Berlin-Tegel, Germany (TXL)
• Charlotte (CLT)
• Des Moines (DSM)
• Dusseldorf, Germany (DUS)
• Fort Myers (RSW)
• Frankfurt, Germany (FRA)
• Grand Rapids (GRR)
• Hartford/Springfield (BDL)
• Jackson Hole (JAC)
• London – Heathrow, United Kingdom (LHR)
• London – Gatwick, United Kingdom (LGW)
• Miami (MIA)
• Milan-Malpensa, Italy (MXP)
• Munich, Germany (MUC)
• New Orleans (MSY)
• Philadelphia (PHL)
• Pisa, Italy (PSA)
• Rome, Italy (FCO)
• St Louis (STL)
• San Antonio (SAT)
• Stuttgart, Germany (STR)
• Tampa (TPA)
• Tulsa (TUL)
• Venice, Italy (VCE)

We’re constantly adding new locations to our list, just visit delta.com/checkin and select the mobile check-in options for all the cities where eBoarding passes are available.

And the mobile upgrades don’t end there! In 2010 we improved mobile.delta.com and launched our popular iPhone and BlackBerry applications, each of which have built in tools that allow you to check-in and access an eBoarding pass from the palm of your hand. Coming soon, we’ll also add our Android app to the mix and continue to add new features to each of our apps in the future.

We’re listening to your feedback and delivering more tools to improve your travel experience and provide hassle-free check-in options. Have you had the chance to use an eBoarding pass recently? We want to know what you think.

Rick E.

Product Manager delta.com & Self Services

This week is very exciting for our customers who visit Minneapolis–St Paul and for those of us who work with the Delta Sky Clubs! We celebrated the much anticipated opening of our renovated Delta Sky Club in MSP and that’s just the beginning. We’ve been hard at work and this month, we’ll be unveiling three more remodeled Sky Clubs in Atlanta, New York – LaGuardia (Phase 1) and a new club in Philadelphia. The refurbishments are part of Delta’s more than $2 billion investment in its product through 2013!

We hope that you have noticed that the changes. Here’s what the new clubs have:

• All new contemporary furnishings in addition to our standard bars with free beverages and snacks all day
• New art featuring aerial photography of the region, updated restrooms, satellite TV and a work zone that comes with free Wi-Fi
• Cyber bars for you to plug in a recharge, desktop computers, wireless printers and additional charging options

We’ve incorporated a lot of the feedback we’ve received directly from our customers (such as more power) and made sure we kept some of your favorite elements like the complimentary alcohol, fresh, healthy snacks all day and of course the “real” cheese.

Last year we renovated Sky Clubs in Los Angeles and Atlanta, opened a new club in Indianapolis and made improvements (like new carpet, new upholstery, upgraded serviceware, etc.) to all other clubs. In addition to the four clubs we plan to open this month, later this year we’re also building new clubs in Seattle and in Atlanta on Concourse D and will finish the renovation of the clubs in New York-LaGuardia and Atlanta near Gate A-17.

We hope that you’re enjoying the clubs and find them the best place in the airport for comfort, convenience and cocktails!

Not a member of the Delta Sky Clubs? Find out what all the buzz is about for only $50. Stop by the club to purchase a one day pass or better yet an annual membership!

We look forward to welcoming you soon.

Kelley M.

Delta Sky Clubs

What better way to begin 2011 than with an exciting new Delta iPhone app feature? This one is all about making rebooking easier for you—because as much as we’d love to control all of the things that can impact your travel (like weather!), sometimes changes to your flight schedule are inevitable. A great first option to rebook your flight has always been delta.com, which is why today we’re excited to announce that same feature coming to the latest version of our Delta iPhone app.

The app works similar to our existing rebooking functionality on delta.com.* You can now adjust your impacted flight schedules right from your iPhone when we issue an advisory or cancel your flight in advance. The newest features include the ability to:

• See if you’ve been automatically rebooked
• Pick another flight from a list of suggested itineraries
• Search for alternates, including flights into nearby airports
• Share your new flight details

We may not have a say in the weather, but we’re working hard to give you the tools that give you the best options available. We hope you like the new feature! Let us know what you think about the enhancement.

P.S. Don’t forget you can use any Delta app for free with GoGo Inflight Internet!

Jonathan M.

delta.com

*All ticket changes are subject to the rules of the purchased ticket.