For many of our customers we’re getting into what’s affectionately known as “the most wonderful time of the year.” For airlines, it can also be one of the most challenging—winter months means snow and freezing rain in many parts of the country and globe.
With winter weather in full swing, I wanted to give you an inside look at how Delta prepares for imminent weather, and also share some tips should you find yourself with delays or cancellations this busy travel season.
At Delta we started preparing for winter at the end of last year’s winter season. Here’s how:
- 30 dedicated meteorology professionals give us an around-the-clock look at the weather that’s specifically tailored to Delta. We’re the only major airline with our own meteorology department!
- 410 Delta deicing trucks stay filled with fluid from September to May, ready to make sure that come rain, snow, sleet or hail – as long as it’s still safe to fly – we’re keeping your flight on schedule.
- Hundreds of Airport Customers Service agents were recently added in our busiest airports to make sure we’re staffed to offer quick support during irregular operations.
- 800 Delta Red Coats are in our hubs and other major airports equipped with handheld technology that lets them handle nearly any transaction on the spot from anywhere in the airport.
But even with all of our preparations, sometimes there is simply no way to stop severe weather from impacting your travel plans. We’ve prepped for that, too:
- Free Delta Messenger flight notifications allows you to subscribe to get updates on all flights, or get a one-time alert on a specific flight.
- @DeltaAssist real-time customer assistance through Twitter. Before, during and after your flight, the Delta team is working to get you to your destination with minimal disruption.
- Live travel advisories on delta.com help you stay up-to-date on everything impacting travel around the globe.
And of course all of Delta’s customer service channels are always available to you.
I hope I’ve been able to shed some light on our winter operations and equipped you with the tools and information you need to have a happy and enjoyable winter travel season!
GM-OCC Operations Management