As an Airport Customer Service (ACS) agent, I get a lot of questions from customers about what exactly it takes to get their Delta flight off the ground. And with the busy holiday travel season fast approaching, I thought it would be fun to give you a behind-the-scenes look at a day in the life of your Delta flight.

Many months ago, your flight was planned for and assigned an aircraft. Then it was placed up for sale on delta.com and other sales channels, assigned a flight crew and, more recently, assigned ACS agents.

From here, it’s all about execution. We know you want to get where you’re going on-time, and that’s our highest priority (next to safety, of course). How does this happen? Among many things, our colleagues in maintenance sign-off on overnight checks (to make sure all components of your aircraft are working as they should), pilots conduct their own walk-around inspections on their aircraft, and flight attendants prep the cabin for boarding and ensure cabin safety equipment is in order.

We also make certain that checked bags are securely loaded, and after boarding we check that the important weight and balance information is properly given to the flight crew for the optimum operation of your aircraft.

It may sound simple, but the whole process is actually quite complex! But at the end of the day, when we close the door and push the aircraft back with our ground vehicles, it’s of great satisfaction to me and my colleagues to know we’ve met the call of the day and sent you on your way to your holiday gatherings.

Thanks for making Delta a part of your Holiday season. Happy Holidays and I look forward to seeing you next time you’re in Atlanta!

David G.

Airport Customer Service