In keeping up with the latest styles for shopping this holiday season, we’re proud to introduce the newest changes to delta.com. We’ve improved the look and functionality of delta.com’s booking experience to make it easier to find the flights you want, at the price you want and when you want them.

Specifically, we:

• Redesigned the search results so it’s easier to compare Economy, Refundable Economy and First/Business Class tickets
• Improved the ability to modify, sort and filter search results so you can better select tickets based on your needs
• Made it so pertinent information will be retained as you click around the site, and a summary of flights chosen will display throughout the booking process
• Added a comprehensive breakdown of ticket taxes, fees and fares; plus, you’ll be notified when inventory is getting low at the current price
• Increased the amount of flights returned during the search process, for access to more connection options and more choices

More improvements are on the way in early 2011 as we implement many of these same enhancements to the Award Ticket booking process. 

Book a trip now and try out our new look!

Have you tried the new features? Tell us what you think! What other improvements would you like to see?

Cheryl B.

Product Manager

delta.com and Self Service

As an Airport Customer Service (ACS) agent, I get a lot of questions from customers about what exactly it takes to get their Delta flight off the ground. And with the busy holiday travel season fast approaching, I thought it would be fun to give you a behind-the-scenes look at a day in the life of your Delta flight.

Many months ago, your flight was planned for and assigned an aircraft. Then it was placed up for sale on delta.com and other sales channels, assigned a flight crew and, more recently, assigned ACS agents.

From here, it’s all about execution. We know you want to get where you’re going on-time, and that’s our highest priority (next to safety, of course). How does this happen? Among many things, our colleagues in maintenance sign-off on overnight checks (to make sure all components of your aircraft are working as they should), pilots conduct their own walk-around inspections on their aircraft, and flight attendants prep the cabin for boarding and ensure cabin safety equipment is in order.

We also make certain that checked bags are securely loaded, and after boarding we check that the important weight and balance information is properly given to the flight crew for the optimum operation of your aircraft.

It may sound simple, but the whole process is actually quite complex! But at the end of the day, when we close the door and push the aircraft back with our ground vehicles, it’s of great satisfaction to me and my colleagues to know we’ve met the call of the day and sent you on your way to your holiday gatherings.

Thanks for making Delta a part of your Holiday season. Happy Holidays and I look forward to seeing you next time you’re in Atlanta!

David G.

Airport Customer Service

You’re in luck if you have a little downtime before your next flight to or from Indianapolis International Airport (IND)—we recently opened a new Delta Sky Club inside the security checkpoint on Concourse A!

Of particular note for you Delta Sky Club connoisseurs, this Club features contemporary furnishings and a new design that will set the new standard for all our worldwide Clubs. Perhaps you noticed some of these elements popping up at other Clubs like Atlanta and Los Angeles—now, IND is the first Club to feature the complete redesign. So, see it first in Indy!

You can also check out a new art program featuring aerial photography of the region from the vantage point of an airplane window seat.

As always, you can enjoy the full variety of Delta Sky Club services and amenities, including a full-service bar with complimentary snacks and beverages, personalized flight assistance, a work zone with complimentary Wi-Fi, desktop computers and wireless printers, plus satellite TVs, and more.

See you soon in Indy!

P.S. Check out our video of the IND Sky Club and tell us what do you think!

Joe L.

Manager, Delta Sky Clubs