DELTA.COM/CHANGE

Archive for October, 2010


An Event to Remember

Delta offers service to more than 350 destinations in nearly 70 countries (on six continents!). However, there is one more destination to which more than 125 frequent fliers eagerly descended upon for four full days to realize lifelong dreams and lasting memories.

That final destination was none other than the world headquarters of Delta Air Lines – a destination more sought after than lazily sipping a Pina Colada under a swaying palm tree by calm waters on the shores of a white Caribbean beach or skiing down the challenging snow-covered slopes of the wintry Alps.

I’m serious.

From October 21 through October 24, 2010, attendees of The 2010 Second Annual Delta Air Lines FlyerTalk Event were treated to an intimate inside look at the heart and soul of Delta Air Lines, including tours of the Delta Heritage Museum, the Technical Operations Center, the Operations Control Center, and the towers above Concourses A and E at the airport in Atlanta.

We also met senior executives during a five-hour question-and-answer session, worked as gate agents for the morning, piloted flight simulators, sampled Delta’s on-board food options near the Spirit of Delta Boeing 767 aircraft and attended an intensive day of Road Warrior Training – a program designed as a way to sample the training flight attendants must complete. We even got to go down the evacuation slide!

This event was designed to allow frequent fliers and Delta Air Lines employees to personally interact with each other to gain a better first-hand understanding of how the airline operates and what customers really want in an ideal flight experience. This event overwhelmingly exceeded those expectations. One thing’s for sure—we’ll never look at air travel quite the same way again.

And FlyerTalk members are already talking about next year’s visit!

Brian C.

FlyerTalk Event Participant

From the Delta Archives: Our 1 Millionth Passenger

Now, here’s a photo that reminds us how much Delta (and our planes) have grown over the years!

Mary Frances Carroll, a Chicago public accountant, was Delta’s one-millionth passenger when she boarded a Douglas DC-4 for a vacation in Miami on May 15, 1946.

Shown here, during a stop in Atlanta, she is greeted by Delta Vice President of Traffic Laigh C. Parker, who presented an orchid corsage. Delta Vice President-Operations, George Cushing, made her a honorary stewardess with an official cap and “wings” pin. Atlanta Mayor Pro Tempore, Cecil Hester, presented four pair of nylon stockings–a  highly-sought item at the time due to wartime shortages! Finally, Delta Food Supervisor Ed Greer (in chef’s hat and coat) gave the cake as a gift from Delta employees.

Today, Delta serves more than 160 million customers each year.

Marie Force

Archives Manager

What’s New in Delta Duty Free Onboard?

One thing (among many!) that I love about flying Delta is the convenience of shopping from our unique selection of luxury products–right from my seat! Nothing beats relaxing in a cozy chair and having the shopping selection come right to me.

Today I’m excited to announce that throughout October, we’re giving you 10% off ALL gifts and chocolates! Whether you’re purchasing a gift for a special someone or chocolates to share with your colleagues at the office, you save 10% off the total price of every item. Don’t miss out on October’s promotion–hurry, it ends soon!

In addition to this month’s discounted gifts and chocolates, be sure to check out our wide array of items featured in the onboard Duty Free Catalog–everything from high-end perfume, clothing and jewelry to the finest spirits from across the globe.

Remember to look for the Duty Free Catalog in your seat pocket to save on taxes and duties when you shop onboard.

Let us know what you think!

Carla L. Roberts

Program Manager, Onboard Revenue

Our Corporate Responsibility

I’m still a newcomer to Delta, having joined the airline in April as managing director – Safety, Health and Environment. During that time I’ve witnessed firsthand the efforts here to build a better, more sustainable airline for our customers, our employees and the communities we serve. I wanted to take a moment to share with you some of what we’ve achieved as well as some of our challenges ahead.

It’s all outlined in a new report that we’re featuring on delta.com – our 2009 Corporate Responsibility Report. It’s not the first time Delta has produced a report on its efforts to be a good corporate citizen, but it is the first such report for the new Delta, following our successful merger with Northwest Airlines.

In 2009, Delta’s In-Flight Recycling program diverted over 2 million pounds (1,000 tons) of aluminum, mixed paper and plastic from domestic flights serving 29 cities.

The report contains information on our environmental, safety, community and financial initiatives from 2007 through 2009. But it’s important to remember that there are thousands of people behind those hard numbers – Delta people who have risen to the challenge of making our airline a positive force in the communities we serve!

Here are some of results stemming from all the hard work of my 75,000 Delta colleagues:

  • Reduction in greenhouse gas emissions
  • Expansion in our recycling programs and our commitment to exploring options for alternative fuels in our industry
  • New community affairs programs and stewardship efforts
  • Wellness plans and our commitment to diversity

It’s all detailed in the report, which gives us a lot to be proud of! At the same time, it’s also a reminder of the work that lies ahead as we continue to strive to be the best possible airline for our customers, employees and communities.

I look forward to hearing your thoughts as we continue our efforts.

Helen Howes

Managing Director – Safety, Health and Environment

Hungry? Grab Food on the Fly at JFK’s Delta Sky Club Cafés

We have some new menu selections available in the Delta Sky Clubs at JFK International Airport – offering more extensive, in-club dining options featuring a café-style menu, made-to-order meals and premium alcohol for purchase!

The new cafés deliver your order quickly, making it the perfect stop for busy travelers. Of course, you can still enjoy the same complimentary snack and beverage options that are found in all Delta Sky Clubs today!

This new service made its debut in August at all of our JFK Clubs – check out our video to see these mouthwatering meal options.

Have you visited any of the new Club cafés? Let us know what new menu items pleased your palette! We’d love to hear your thoughts.

Suzie M.

Sr. Product Manager