It’s been a little over two months since we launched @DeltaAssist, our customer service handle in Twitter, and today I’m eager to share with you our progress as well as some new updates. Drum roll, please!
Due to the overwhelming success of @DeltaAssist, we’ve decided to expand our hours and double our staff. Our DeltaAssist agents will now be online 7 days a week! The new hours are as follows:
Monday—Friday: 7:00 a.m. to Midnight (Eastern Time)
Saturday—Sunday: 8:00 a.m. to 10 p.m. (Eastern Time)
In addition to our new hours, we’re expanding our team to include four new members—Angela, Jonathan, LaShonda & Erika—to join our seasoned staff of DeltaAssist agents.
We’re really excited about this new change and the opportunity to serve you better. I’d like to again thank all of our followers, friends and readers for your feedback and participation with @DeltaAssist—your support has truly helped us develop @DeltaAssist into the best customer service tool it can be.
I look forward to your thoughts.
Manager – Reservation Systems & Social Media