Comments on: What’s New with @DeltaAssist?

By: Jerry F.

Jerry F. — Wed, 15 Sep 2010 19:10:22 +0000

Thanks for your comments and feedback globaltraveler. While we’re excited to have recently expanded our hours, know that this is only the beginning! As demand increases and volume warrants, we will further expand coverage to 24/7 and offer other languages. Until then, our customers can still access Delta any time online via email or chat or by calling. For now, we have to display our Twitter operating times in some time zone. We chose Eastern because it follows the practices of many U.S. based global businesses. If you have thoughts on a better way to communicate this, we’re listening and open to new ideas!

By: globaltraveler

globaltraveler — Wed, 15 Sep 2010 03:52:07 +0000

I guess I really wanted to close with the idea that “Eastern Time” should not really be the standard for the world’s largest airline anymore. You’ve moved beyond “Eastern Time” with your NWA merger and global expansion into markets you’ve never served before.

By: globaltraveler

globaltraveler — Wed, 15 Sep 2010 03:50:20 +0000

I realize you’re just getting up and running with the social media thing, but how about expanding hours to 24-7? You have customers that travel with you across six continents and nearly all timezones. Not to mention customers whose first language is not English. I know you have reservations agents that speak Spanish, French, Japanese, Chinese, etc. So it would really groundbreaking and global to offer something for those customers as well. Keep up the innovation!