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Archive for June, 2010


Fewer Fees For SkyMiles Members

We understand you love redeeming miles (and many of you also enjoy earning them) for those last-minute trips or dream vacations. On the other hand, it seems harder to do while also avoiding fees.

Well, we hear your concerns and are doing something about it.

Effective today, we are eliminating SkyMiles Award Ticket redemption fees. This means you will no longer pay a redemption fee when you book an Award Ticket within 20 days of departure (a saving of up to $150 per ticket). Plus, we’re waiving all redeposit and reissue fees for our Platinum Medallion® members.

So redeem your miles today and enjoy fewer fees and more value for your miles.

This is the latest in a series of changes to improve your SkyMiles experience, including:

  • Introducing a Diamond Medallion tier in March and the industry’s first rollover Medallion Qualification Miles for 2010.
  • Launching a “first checked bag free” benefit – up to a $50 savings per person on a round-trip ticket – for customers with a Consumer or Business Gold, Platinum, or Reserve Delta SkyMiles Credit Card from American Express, which began June 1.
  • Increasing the allocation of preferred Economy seats to ensure the most frequent travelers are guaranteed the best seats on all Delta and Delta Connection flights by August 2010.
  • Allowing Delta’s most loyal customers – Diamond, Platinum and Gold Medallions – flying on domestic award redemptions to be eligible for complimentary upgrades by September 2010.
  • Re-engineering the online award calendar at delta.com to make it easier to find and redeem award seats.  These changes began in May and will be completed by November 2010.

Learn more about these changes and catch up on the latest SkyMiles program news at delta.com.

And don’t forget that with Delta, you have more ways to redeem miles than any other airline – including airline tickets, mileage upgrades, car rentals, hotel stays, Delta Sky Clubä memberships, merchandise and 30+ gift cards. In fact, you and your fellow SkyMiles members redeemed over 230 billion miles for 11.3 million Award redemptions with Delta in 2009, making us (and you) a loyalty program industry leader.

So thank you for your business, and let us know what you think about these changes. Love ‘em? Don’t love ‘em? What else should we do to improve the SkyMiles program?

Scott M.

Manager, SkyMiles program

Terms and Conditions
Basic Cardmembers (not Additional Cardmembers) with the Gold Delta SkyMiles Credit Card, Platinum Delta SkyMiles Credit Card, Delta Reserve Credit Card, Gold Delta SkyMiles Business Credit Card, Platinum Delta SkyMiles Business Credit Card and Delta Reserve for Business Credit Card are eligible to receive the first checked bag fee waiver on Delta and Delta Connection carrier tickets. Waiver is only of normal first checked bag fee for a bag that is not overweight and not oversize under Delta’s applicable rules. Additional checked bags will be subject to the applicable baggage fees as outlined by Delta’s rules and the purchased fare. The first checked bag fee waiver will be applied to all passengers traveling in the reservation containing the Basic Cardmember’s SkyMiles number (up to nine waivers). If more than nine passengers are within the same reservation the waiver will only be applied to eligible passengers. The first checked bag fee waiver will only be applied on flight segments which originate on a Delta or Delta connection carrier operated flight. Codeshare flights are not eligible. New Cardmembers and Cardmembers upgrading from another Delta SkyMiles Credit Card product will be eligible for the checked baggage fee waiver benefit after receiving their card from American Express. Offer terms and conditions subject to change. Additional restrictions may apply.
Taxes and fees for Award Travel are the responsibility of the passenger and must be paid at the time the ticket is booked. Award travel seats and upgrade seats are limited and may not be available on all flights or in all markets.  Alliance partner airline benefits subject to change and subject to the terms and conditions of each partner. SkyMiles partners, offers, and benefits subject to change. Offers void where prohibited by law. Other restrictions may apply. All SkyMiles program rules apply to SkyMiles program membership, miles, offers, mile accrual, mile redemption and travel benefits. To review the rules, please visit Membership Guide & Program Rules. © 2010 Delta Air Lines, Inc.

First Checked Bag Free? Check.

Go ahead and pack your bag ‘cause we’re now giving a free first checked bag to all of you with a Gold, Platinum or Reserve Delta SkyMiles Credit Card from American Express.

Yep, you read that right. You’ll automatically receive your first checked bag free on all Delta and Delta Connection® flights for up to nine people within your reservation. That’s a savings of up to $50 on a round-trip ticket or $200 for a family of four.

It’s just one of the Card’s many benefits, including:

  • Pay with Miles option to redeem miles for part or all of your Delta flight
  • Exclusive Delta Sky Club™ access
  • Miles earned for everyday purchases and double miles for Delta purchases
  • A companion certificate upon annual renewal

So, check it out at delta.com/firstbagfree. Don’t have a card? Apply today. What do you think about this new benefit? Is it going to save you money this summer?

Tori O.

General Manager, SkyMiles

Terms & Conditions
Basic Cardmembers (not Additional Cardmembers) with the Gold Delta SkyMiles Credit Card, Platinum Delta SkyMiles Credit Card, Delta Reserve Credit Card, Gold Delta SkyMiles Business Credit Card, Platinum Delta SkyMiles Business Credit Card and Delta Reserve for Business Credit Card are eligible to receive the first checked bag fee waiver on Delta and Delta Connection carrier tickets. Waiver is only of normal first checked bag fee for a bag that is not overweight and not oversize under Delta’s applicable rules. Additional checked bags will be subject to the applicable baggage fees as outlined by Delta’s rules and the purchased fare. The first checked bag fee waiver will be applied to all passengers traveling in the reservation containing the Basic Cardmember’s SkyMiles number (up to nine waivers). If more than nine passengers are within the same reservation the waiver will only be applied to eligible passengers. The first checked bag fee waiver will only be applied on flight segments which originate on a Delta or Delta connection carrier operated flight. Codeshare flights are not eligible. New Cardmembers and Cardmembers upgrading from another Delta SkyMiles Credit Card product will be eligible for the checked baggage fee waiver benefit after receiving their card from American Express. Offer terms and conditions subject to change. Additional restrictions may apply.
Program is limited to Gold and Platinum Delta SkyMiles and Delta Reserve Credit Cardmembers, as well as to Gold and Platinum Delta SkyMiles Business Credit Cardmembers and Delta Reserve for Business Credit Cardmembers. New Cardmembers and Cardmembers upgrading from another Delta SkyMiles Credit Card product with a U.S. point-of-sale address in their SkyMiles account are eligible to use Pay with Miles upon receipt of their new Card. Eligible only on Delta and Delta Connection® carrier flights booked at delta.com under the DL code. Flight will be marked as Pay with Miles eligible. Minimum 10,000 miles for redemption. Pay with Miles tickets are not eligible for mileage accrual, Medallion Complimentary Upgrades, Medallion Segment Qualification, Medallion Qualification Miles, or Best Fare Guarantee. Refundable fares paid for fully or partially with miles will be refunded in accordance with the Pay with Miles terms and conditions. Redemption requirements may differ based on fare. For terms, conditions, and restrictions, visit delta.com/paywithmiles. All SkyMiles program rules apply. To review the rules, visit Membership Guide & Program Rules.
Sky Club Reduced Rate benefit is limited to Gold and Platinum Delta SkyMiles Credit Cardmembers and may be used only in conjunction with same-day ticketed air travel on any airline. Payment must be made with a Gold or Platinum Delta SkyMiles® Credit Card. Cardmember must be at least 21 years of age to access Clubs with a self-service bar, unless accompanied by a parent or legal guardian who is also accessing the club with a $25 pay-as-you-go pass or who is a Club member. Please drink responsibly. Up to two guests are permitted upon payment of $25 per guest. Partner lounges are not included. Amenities may vary among airport club locations. Offers and rules subject to change. Additional restrictions may apply. All Delta Sky Club rules apply. To review the rules, please visit delta.com/skyclub.
The Delta Reserve Cardmember must be traveling on a Delta-coded or Delta-operated flight. Name on ticket must match name on Delta Reserve Card. The Delta Reserve Cardmember must be at least 21 years of age to enter Clubs with a self-service bar, unless they are accompanied by a parent or legal guardian. The Delta Reserve Cardmember’s spouse and children under the age of 21 or up to two companions may enter the Club as complimentary guests. Complimentary access is only for Delta Sky Clubs. Codeshare partner and other alliance partner lounges are not included. The Delta Reserve Cardmember must present his or her valid Card and same-day, airline ticket to club agents. Note that amenities may vary among airport Club locations. Meeting rooms may be reserved for a fee. All Delta Sky Club rules apply. To review the rules, please visit delta.com/skyclub. Offer and rules subject to change. Additional restrictions may apply.
This offer applies to qualifying Delta, Delta Connection carrier, and Delta Shuttle® flights taken with the purchase of a fare that is eligible for SkyMiles mileage credit. Offer applies to Delta Vacations® packages but not other all-inclusive packages. Bonus miles will be posted to your Delta SkyMiles account 8 to 12 weeks after the end of each month. All Delta SkyMiles program rules apply. To review the rules, please visit Membership Guide & Program Rules.