We’ve been working diligently over the past year to really define our strategy in the ever-changing social media space. While we are by no means experts (yet!), we’re excited about the strides we’ve made thus far and look forward to more conversations with you via this blog, Twitter and Facebook.
We’re thrilled to announce the launch last week of a pilot program as well as a few additions to our Social Media team – Bridgette, Jerry, Joe, Theresa, and Winston (now known as the DeltaAssist Team). These seasoned, social media enthusiasts are now standing by on Twitter to help you navigate the travel process. So tweet your questions, comments, concerns, praise – we love praise ; ) – etc. to @DeltaAssist. To book travel, we ask that you continue to visit delta.com or call us at 800-221-1212.
Our DeltaAssist agents are online Monday through Friday from 8:00 a.m. to 9:30 p.m. on the U.S. East Coast. But we know you’re still on the move even when we aren’t, which is why you can always reach us with any immediate travel needs at 800-221-1212 or by email to comment on a recent trip.
Thanks to all of our followers, friends and readers for your feedback. We’ve definitely been listening, and thanks to you, decided to launch @DeltaAssist. Keep the ideas coming by commenting below – or send us a tweet @DeltaAssist. And remember that you can always find the latest Delta news and happenings via Twitter @Delta.
Vice President – Reservations & Customer Care