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Archive for March, 2010


Did you know that airplanes have that “new car” smell?

Ship 7110

Believe it or not, airplanes have that “new car” smell. If you don’t believe me, just ask any of the more than 80 employees that accompanied Delta’s newest Boeing 777-200LR from the factory in Seattle to the company’s headquarters in Atlanta last Thursday. Delta CEO Richard Anderson joined employees for the delivery events.

The employees are all members of Delta’s annual Chairman’s Club, which honors 100 peer-nominated employees for consistently demonstrating dedication and determination to the highest standards of service to customers, fellow employees and the communities Delta serves worldwide each year. While not a Chairman’s Club member, I had the honor of attending the event as a reporter for Delta’s internal employee communications publications.

The festivities kicked off on Wednesday with employees receiving a VIP tour of Boeing’s factory and Future of Flight Museum. While some guests then opted to hit the gift shop. others group stood atop a hill near the factory’s runway and clapped, cheered, and cried as they saw Delta’s 777-200LR take off for its ferry flight to Seattle International Airport.  That evening, we sat down with Boeing and Delta leaders for dinner at Boeing’s Museum of Flight.

Boeing and Delta 777 Dinner

Thursday morning, we wiped the sleep from our eyes and headed to Delta’s hangar at Seattle International Airport. On the bus ride over, attendees swapped flying stories and filled the bus with laughter as a light rain continued to fall over Seattle. After noshing on a light breakfast, we boarded the air stairs, loaded our bags, and strapped in. While the plane featured Delta’s full-flat seats in BusinessElite, everyone sat in economy so that the seats would be available during flight for us to explore.

During the four and a half hour flight back to Atlanta-which felt like just a few minutes- we explored the cabin and dined on a four course meal. Flight attendants gave away prizes to those who answered tough trivia questions posed over the PA (e.g., When was the war of 1812?). We explored the aircraft’s in-seat entertainment system, taking in the latest Oscar-winning movies while munching on Haagen Dazs ice cream sundaes.

The employees on that plane told me they will remember different moments from the event that will stay with them forever. One said for him, it will be the moment the doors to the hangar opened and revealed the mammoth aircraft. Another told me she will remember meeting so many employees that shared a deep passion for Delta and its success. But there is one thing that all participants will surely remember: the smell of the new leather seats and the feel of the brand new aircraft as they boarded the plane for its inaugural flight home.

Shiela Brown & Janice Grant on 777 Delivery

Have you been on the Boeing 777-200LR? Share your experience with us.

Rachel W., Writer, Corporate Communications

Less Hectic Spring Break Travel

With the Spring Break travel season in full swing, we want to ensure your trip is anything but “March Madness.” So whether you’re springing for snow-capped mountains or breaking for the beach, these travel tips will ensure you don’t miss a beat:

  • Check in online up to 24 hours before departure or on-the-go from a Web-enabled mobile device in select cities. Or if you’ve printed your itinerary, simply scan the barcode at our self-service airport kiosks.
  • Arrive at least 1 hour and 30 minutes prior to domestic departures and 2 hours prior to international flights to meet required check-in times and clear security.
  • Check out our baggage rules, including size requirements and fee information (you may carry on one bag and one small personal item at no charge). Then, check baggage at the counter or with our Skycaps curbside.
  • Stay up-to-date on the Transportation Security Administration’s (TSA) Secure Flight program, as well as passport and visa requirements.
  • Know the requirements for security checkpoints and pack your 3-ounce containers of liquids in a single quart-size, clear plastic, zip-top bag.
  • Read the DOT’s Safe Travel information about traveling with spare batteries.

Need assistance? Reach out to one of our Red Coat customer service agents in select airports.

Do you have a tip or two that makes your trip through the airport as easy as a day at the beach? Spring them on us.

Buffi Planas, Marketing

From the Delta Archives: Unique Air Sickness Bag

Check out one of my favorite items from the Delta Archives! It’s an airsickness bag, but also onboard entertainment from the mid-1960s, before we had audio headsets and movies on flights.

One side of the bag has a gin rummy score pad; the other side has a  fun “Aviation Quiz” testing passengers with questions about Delta history and the early Jet Age industry (click on image to enlarge):

Be sure to let us know how well you do with the quiz!

Marie Force

Archives Manager

Make the Most of Your Layover

I stumbled across this article written by Caroline Costello from the  independenttraveler.com and thought this would be a fun article to share.

-Sean C., Delta Vacations

Flights with layovers are often cheaper than direct flights, but despite the savings, many travelers will pay more to avoid the extra time in the airport. Can we blame them? The thought of sitting around in an airport for six hours is only vaguely more enticing than a dental appointment. And who would want to prolong their travel time more than necessary, especially when an oceanfront villa in Thailand or an Amazon River cruise awaits at the end of the journey?

But despite their reputation as a necessary evil, layovers don’t have to mean endless hours of watching the clock and waiting for your vacation to start. In fact, a layover can be a memorable part of your trip and, dare we say it, fun. Instead of killing time filling out crossword puzzles and browsing the bookstore (there are only so many hours you can spend flipping through magazines you haven’t purchased before you’re asked to leave), why not dine on dishes created by celebrity chefs, take a mini-excursion to a local city or burn some calories in a fitness center?

Work Out
If you’re not shy about folding into downward dog in public, pack a yoga mat and work on your positions at the airport. A few minutes of deep breathing and stretching is a fantastic way to get your blood flowing after a flight. Check your airport Web site to see if it offers a yoga area. Singapore’s Changi Airport has a space specifically dedicated to practicing yoga, while Newark Airport has a meditation room that’s available to travelers at no cost. The quiet corner of an airport lounge also works as a suitable place to do some yoga if your airport doesn’t offer an appropriate facility.

Want to get some cardio in during your layover? AirportGyms.com is a useful Web site where you can search for fitness centers in or around airports in the U.S. and Canada. If there’s no gym in your airport, stuff some sweats into your carry-on bag and go for a jog around the terminals. This is best to do at an airport that offers shower facilities — be considerate of the person who will have to sit inches away from your sweaty armpits on the next flight.

Leave the Airport, See the Sights
Airports that offer fast and affordable transportation to the cities they serve are the best places for an airport layover adventure. In cities like Amsterdam, Sydney, Washington D.C., Chicago and London, travelers can easily take public transportation from the airport to the city center and spend a half-day exploring.

On IndependentTraveler.com’s Facebook page, member Bob Swanson posted about a memorable layover: “We were in Boston for about six hours. So we grabbed the subway and dined at the Union Oyster House in the Haymarket. Got back to the airport with no problem.”

For best results, sketch out a rough itinerary ahead of time. Find out what kind of transportation you’ll need to take to and from the airport (most airport Web sites list this information) and research the locations of attractions you want to visit. You may want to focus on a single attraction or neighborhood to save travel time. Allow plenty of wiggle room for traffic, long lines and other variables.

Sleep
Some travelers think sleeping in the airport is disturbingly analogous to sleeping on the street (especially during an overnight layover), while others have no qualms about catching some Z’s on a terminal bench. One’s comfort level depends on a number of factors, from personal experience to conditions in the airport in which you’re staying. Many airports have designated sleeping sections or special sleep chairs that make for painless napping. Hong Kong International Airport, South Korea’s Incheon International Airport and Vancouver International Airport are a few major hubs that offer comfy lounge chairs and padded benches on which travelers can fully stretch out. For more information about sleeping in airports, check out sleepinginairports.com, an excellent resource for drowsy travelers.

If you’re planning to spend the entire night on an airport bench, you may be awakened by airport security guards who aren’t fond of travelers setting up camp in public, depending on what airport you’re snoozing in. Stay overnight in the airport at your own risk.

Get a Room
Your eyes are heavy after a seven-hour red eye, but you don’t like the idea of dozing off in public. There’s a solution. Consider paying for short-term lodging, even if it’s for a layover that’s only a half-day or so long — it may be cheaper than you think and well worth the cost.

London Heathrow and Amsterdam Schipol airports both have YOTEL facilities, which are accommodations within the airport terminals inspired by Japanese capsule hotels. A standard cabin starts at 40 euros for a minimum of four hours, and comes with a bathroom with shower, a bed, a fold-out desk and a flat-screen TV (all amazingly squeezed into seven square meters).

To get the cheapest rate at an airport hotel, plan ahead as opposed to showing up and requesting a room on the spot. Check rates online for airport hotels before you leave for your trip, and keep an eye out for special rates and other offers.

To read the full article and get more ideas visit www.independenttraveler.com

What do you like to do on a layover?
–written by Caroline Costello

70 Years of Delta Flight Attendants

It’s been 70 years since our first flight attendant, Birdie Perkins, flew from Atlanta to Fort Worth, Texas, on the inaugural flight of our 14-passenger Douglas DC-2 on March 16, 1940.  The trip took five hours in those days, and the stewardesses worked in unpressurized, unair-conditioned cabins, but the job had glamour!   “You felt like a little celeb,” remembered Sybil Harmon, another of our early flight attendants.

Check out all the colorful uniforms and insignia worn by Delta flight attendants from 1940-today at the new Delta Museum’s Uniform Timeline.

Learn more about 1940s Delta In-Flight Service.

See an earlier post for a video tribute to Delta flight attendants through the years.

Thank you, flight attendants, for all you do!

Marie Force

Archives Manager