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Archive for December, 2009


Looking Back: Flying Colonel & Flying Orchid Programs

In its heyday, the invitation-only Flying Colonel was one of air transportation’s coveted citations.

The first ”Flying Colonels of the Delta Fleet” were frequent flyers, supporters of Delta and the air transport industry in 1953, but the program has an earlier history. Delta inherited the Flying Colonels in our merger with Chicago and Southern (C&S) Air Lines in 1953. The program was the brain child of George E. Bounds in 1940, then C&S Director-Public Relations and Advertising, who wanted a way to recognize those contributing to the airlines’ success and to build good public relations.

cs_flying_colonel_certificate

Fun facts:

  • The first woman named a Flying Colonel (a rarity until 1984) was Betty Jeanne Claffey, aviation editor of the Memphis Commercial Appeal newspaper in 1944.
  • The youngest Flying Colonel is believed to be six-year-old Tommy Alexander in 1946. Tommy rode C&S home after an operation for a life-threatening ruptured appendix.
  • Flying Colonel pocket identification cards were introduced in 1952.dl_flying_colonel_card
  • At one time, Flying Colonels had lifetime membership to Delta’s Crown Room Clubs (airport lounges opened in the late 1950s).
  • A McCall’s magazine columnist visting the French country home of the Duke of Windsor in 1973, noted: “The walls are lined with mementos from the past—everything from a gigantic map documenting his travels as the Prince of Wales to a certificate making the Duke a ‘Flying Colonel’ for Delta Air Lines . . .”
  • We awarded Flying Colonel memberships until January 1, 1998.

Flying Orchid Program

In the tradition of the Flying Colonels, we also designed a separate program to recognize women for their support of the Delta and air transportation industry in 1960. The orchid had been an important internal symbol at both C&S and Delta, so “Flying Orchid” seemed a natural choice for the program’s name. C.E. Woolman, Delta’s principal founder and first CEO, grew orchids as a hobby, and often presented them to Delta employees to mark significant accomplishments, such as flight attendant graduations. C&S also recognized employees’  extra efforts on behalf of the customer or the company in “An Orchid for You” articles in the company magazine.

In 1984, we modified our recognition programs so that women were now designated as “Flying Colonels,” just as men were. The Orchid program was then used to recognize administrative assistants and planners who made travel arrangments.

For details on the start-up of our first Frequent Flyer program in 1981, check out my earlier post.

Marie Force

Archives Manager

The Latest Wings With Wi-Fi (The ’300′ Edition)

After an incredibly successful promotion last week, in which all Delta customers received complimentary Wi-Fi courtesy of eBay, we reached a key milestone this week as Delta and Aircell technicians installed Gogo Inflight Internet on the 300th Delta aircraft. As readers of this blog know, Delta has more Wi-Fi-equipped aircraft than any other airline on the planet and the latest 737-800 installation was an important moment in the development of this program. Through the remainder of 2009, we’ll install Wi-Fi on roughly 40 additional aircraft. We expect to finish the pre-merger Delta domestic fleet in the coming weeks and ramp up work on the pre-merger Northwest fleet in early January. It’s hard to imagine that just one year ago, we operated four MD88s on the La Guardia Shuttle routes. How things have changed!

Over the course of the next several months, we’ll be making several upgrades to Gogo that will make the onboard experience even better. The first enhancement happened Wednesday when Aircell activated a brand new cell tower, just northeast of Atlanta, in Westminster, SC. As traffic volumes have increased, so has the network’s ability to accommodate all you busy Web surfers on Delta aircraft. Aircell will also be adding new towers in Arizona, Wyoming and Maryland by the end of January. Beyond adding cell towers, existing cell sites have been split into smaller sectors as well. When we first launched with four MD88s, each cell site had three sectors. Today, half of the 93 towers have been upgraded to six sector cell sites, which basically doubles the capacity of the network in that area.

Another area of development is with the inflight portal. Gogo 2.0 is about to launch, and users who are familiar with our portal will begin seeing changes as we migrate from 1.0 to 2.0 across the fleet. We’ve enhanced usability, improved transaction times and given the portal a facelift! In fact, we’ll begin rolling it out next week in a beta phase. If you see the new portal and have feedback, don’t hesitate to drop us a line at entertainment@delta.com.

If you’re one of our frequent flyers, check out our 30-day pass. It’s available for $24.95 for a limited time. I actually bought a pass a couple weeks ago (yes, I pay for Wi-Fi) and it’s a great deal if you’re taking more than two flights in the next 30 days.

Fleet Deets: Which aircraft have Wi-Fi?

MD88
All (117)

MD90
All (16)

757-200 (103)
All pre-merger Delta EXCEPT 612, 616, 658, 660, 6801-6804, 6806-6812, 6814-6817, 6903

757-300 (1) Awaiting STC
5801

767-300 (5)
125-127, 129 and 138

737-700 STC Approved-Awaiting Reactivation
3601

737-800 (55)
3701-3705, 3707-3721, 3723-3745, 3747-3750, 3753-3756, 3762, 3767-3768, 3771

A319 (1) Awaiting STC
3122

A320 (1) Awaiting STC
3209

Chris B.
Sr. Product Manager
In-Flight Entertainment

(Thanks to Aircell’s Dave B., who provided details about the new towers and sectorization)

P.S. Check out this really interesting post from the folks at Gadling…they scored a behind the scenes tour of Aircell HQ.

Images of the Week: Northwest Douglas DC-3

The Delta Museum has been working hard this year to collect and preserve Northwest Airlines history in the Delta Corporate Archives housed in Atlanta. A highlight of the incoming materials has turned out to be 2 small photo albums of black and white photos taken in 1939. They show what it was like to fly and work in Northwest’s brand new 21-passenger Douglas DC-3 modern airliner. nw_dc-3_pax_boarding
“The DC-3 . . . was and is a grand old girl, the first airplane that could be operated economically enough so the airlines could provide transportation at a cost Mr. John Q. Public could afford to pay.” Northwest Capt. Russ Sorkness

Cockpit view below shows the Northwest aircraft maintenance hangar in St. Paul, Minnesota.

nw_dc-3_cockpit

The albums also document the uniforms and work of Northwest’s first flight attendants, called “stewardesses” at the time, hired to work the DC-3. Below, you see Stewardess Jacobsen serving a meal tray that came from the tiny galley with the gleaming thermos bottles in the background.

nw_dc-3_jacobsen_serving_me

What do you think? Wonderful images, aren’t they? I’m share some more next week.

Marie Force

Archives Manager

What’s Your Favorite Beach?

What makes a great beach? I think we can all agree a great beach has soft sand, crystal-clear water, a variety of interesting seashells, good waves for boogie boarding or maybe surfing, a nice sand bar, or just a good beach bar. But, everyone has something they like in a favorite beach. One of the perks about working in the travel industry is we get to travel so here are some of our employees favorite beaches in Hawaii, Mexico, and the Caribbean.

What's Your Favorite Beach?

Are White Sands Calling You?

Our favorite Hawaii Beaches

Big Beach on Maui – Is natural and authentic. Big Beach is great for boogie boarding, long walks and whale watching. It’s a huge beach, with no crowds, fun waves, and has clean,clear water. – Terry, Jason, Wendy, and Kathy

Ke’e Beach on Kauai – It is literally at the end of the road on the north shore – incredible sunsets, super tropical with mountains and natural vegetation and no development along this beach.
- Brian

Red Sand Beach in Hana (Kaihalulu Beach) on Maui – It is beautiful! The sand is red and black. It is remote and hard to get to, which makes it really nice.
Maluaka Beach on West Maui – It is wide, and has a big sandy beach. There are tons of turtles and good snorkeling too.
Hamoa Beach on East Maui – White soft sand and lots of waves, good for bodysurfing.
- Jeannie

Poipu Beach on Kauai – It’s great for families and small kids. With its gentle surf, soft sand, protected swimming area, frequent monk seal visits, and great snorkeling, Poipu is a fun and unique experience.
- Brian and Jeannie

Our favorite Mexico Beaches

Nikki Beach in Cabo Laid back and trendy, I love the party on Nikki beach! – Shanna

Los Muertos Beach in the Romantic Zone of Puerto Vallarta – It is such a great beach because of all the activities, people watching, beachfront restaurants and bars. Plus, you can walk for miles to the north along the Malecon for even more people watching. – Lori

El Palmar in Ixtapa – It’s so huge, uncrowded and clean.
The Bahia de Banderas Beach in Nuevo Vallarta, Riviera Nayarit – It’s a wide sandy beach that stretches for miles, gentle rolling surf great for swimming, boogie boarding, and families. – Wendy

Maroma Beach in Riviera Maya – It has been ranked among the Top 10 Beaches in the World. I have never seen such a white beach in all my life. The sand is so very soft, like a super soft carpet. – David

Our favorite Caribbean Beaches

Bavaro Beach in Punta Cana – Endless white sand that stretches for 20 plus miles and is dotted by palm trees. It is the most beautiful beach I have ever been on. You can walk for miles and hardly see any sign of civilization. – Lori

7-mile Beach in Negril – Walking this beach is one of the best things to do in a beach location. Soft white sand and an ‘endless’ beach as far as the eye can see. The laid-back vibe, beer stands selling $1 Red Stripes at happy hour, and small hotels is super charming. – Lori, Brian and Alicia

Orient Beach St. Maarten – Visited this beach on my honeymoon and was so much fun. Great waves to play in and there is plenty of room to layout. You can walk up and down the beach to find many beach bars and different water sports. If looking for water sports price quote a couple different stands, they will most likely match their neighbors prices.

Sean, Delta Vacations

What’s your favorite beach? Let us know by replying to this post.

New Oasis For Premium Customers Traveling Through RDU

Tuesday was the grand opening of our new Sky Club lounge at Raleigh-Durham International Airport. It was an exciting day for all of us here at RDU because we once again have a place for our premium customers to get out of the hustle and bustle of the concourse. We’re proud of our new facility and the amenities it will offer to our Sky Club members and the oasis it offers.

New Sky Club at Raleigh-Durham International Airport

New Sky Club at Raleigh-Durham International Airport

Our new club is located in Terminal 2 and offers members and their guests complimentary Wi-Fi, beverages and snacks, personalized flight assistance and a full-service bar.

Delta’s newest Sky Club is designed to make Triangle travelers more productive and comfortable. We look forward to welcoming members and making their trips to, from and through Raleigh-Durham more enjoyable!

More information about Delta Sky Clubs is available at delta.com/skyclub.

David M.
Lead Customer Service Agent, RDU Sky Club