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Archive for June, 2009


Delta Sky Club: Miami Unveiled

Get ready to start clubbin’… Miami style!

Over the past few months, many of you have probably noticed changes with our Crown Room Clubs® and Northwest WorldClubs®. Indeed, we’ve been working hard to upgrade our more than 50 worldwide club locations to reflect the new Delta Sky ClubTM brand.

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And now it’s time to unveil the newest Delta Sky Club, which is located at Miami International Airport! Since Miami has such a vibrant, trendy and unique scene, we decided to make our local Delta Sky Club reflective of the city. So come prepared for a plethora of pink flamingos and pastels…OK, that’s a joke. However, the Club does have a modern feel, with a stylish cyberbar and a seating area that fits right in with the typical Miami flavor. Designed by Miami architect Rodriguez & Quiroga and outfitted with Maurice Villency furniture, the 7,500 square-foot airport oasis seats 156 visitors, meaning you’ll never feel cramped.

The Club also features a full-service bar with café seating, comfortable general seating areas, a quiet room and even a shower suite. And like all Delta Sky Clubs, Wi-Fi is complimentary to keep you connected.

So the next time you’re at Miami airport, let us know what you think about the design and amenities. And if you’ve taken advantage of our complimentary lounge Wi-Fi, we’d love to hear about that too.

Check out more images of our new club here. Hope to see you soon!

Joe
Manager
Product Marketing

The Latest Wings With Wi-Fi (Part XII)

wifi

Hey everyone…it’s time for another Wi-Fi update…the weeks are zooming by and the number of equipped planes is increasing fast.

We’ve now completed 52.9% of the pre-merger Delta domestic fleet with a total of 171 aircraft flying with inflight Wi-Fi. That’s more than 650 daily flights. We also launched a 30 day flight pass this month which offers unlimited Wi-Fi access for $49.95.

Here are the latest stats:

MD88 – 117 aircraft

MD90 – 16 aircraft

B737-800: 1 aircraft

B757-200 – 37 aircraft

MD-88 Tail Numbers: All

MD-90 Tail Numbers: All

B737-800 Tail Numbers: 3742

B757-200 Tail Numbers : 608, 610, 615, 617, 619, 621, 625, 628-630, 632-633, 638-640, 645, 647, 650-651, 654, 667, 672, 679, 684-685, 690-692, 694, 696-697, 6701, 6705, 6711, 6713, 6902, 6904

What are your thoughts on the new 30 day pass and the Wi-Fi price points overall?

Chris B.
Sr. Product Manager, IFE

Delta Stories: Flying Crop Dusters

To celebrate 80 years of passenger service on June 17th, we are sharing stories from the people who launched Delta and from their families about those early days.

Delta has unusual beginnings for a major airline:  we started out as a crop-dusting company, then added passenger and mail services.  Former dusting pilot, Jim St. Julien (pictured below in a Stearman plane in the 1950s), recalls the skills needed for that type of flying. st_julien_crop-dusting

“Now, Delta had about – I’m going to say about 15 dusters and sprayer aircraft. And we also had one that had two seats, which is the same way the Army used them in training. And we would use this whenever a fresh pilot would come up and wanting to fly for Delta. He had to have a check out, and so they would check him out, and if he was proficient and could stand the ride of flying low and then a hellacious pull up and coming back to the field, if he could do that sufficiently, well, Delta hired him.

And it might be amusing to say that back in the ‘50s, every once in a while Delta would furlough some of the passenger pilots. And they’d come to Monroe to work at the dusting division. Well, every few of the big iron captains who flew big airplanes could fly the little Spearman proficiently. And I know out of maybe some 15 or 20 that would show up, one was hired out of the group. But it was strictly being able to fly low, and a guy had to have a little experience before flying and dusting or spraying.”

By the way, when Delta started passenger service in 1929, we promoted our “Pilots of Unusual Skills” to encourage travel by air:  “The operation of cotton-dusting planes requires a high degree of skill on the part of the pilots. The planes fly only a few feet above the ground, scarcely higher than a man’s head, and at a speed of about 100 miles per hour. . . The most experienced of these seasoned men are now at the controls of Delta transport planes.”

Read earlier stories: 1940s In Flight Service, Flying Prop Planes, 1930s Customer Service; How Delta Became “Delta”.

Marie Force
Archives Manager

Mobile Boarding Pass Update: Part I

Today Cincinnati and Salt Lake City join the ranks of locations where paperless boarding pass is now offered.

We’re up to 9 locations total now: Atlanta, Cincinnati, Detroit, Indianapolis – Northwest only, Las Vegas, Minneapolis, Memphis, New York (LaGuardia) – Delta only, Salt Lake City

Coming Soon: Chicago (Midway), New York (JFK), Orlando, San Francisco, Phoenix

While Delta continues to expand and improve (yes – we are aware of the challenges with the Delta mobile check-in product and it will be redone) our paperless boarding pass product, we’re also looking to the future for mobile.delta.com to determine what we want mobile to be here at Delta in the coming years.

I could insert some random stat about mobile growth here but as a blog reader I’m sure most of you get the importance of mobile, especially you road warriors. It’s really starting to “take off” (sorry – I couldn’t resist). It’s a fascinating area to watch blossom as the hardware/software keeps getting better with devices that have changed the market (iPhone) and those that will innovate again (Palm Pre, the next Android phone, etc).

As people find new ways to connect to each other via mobile, social media or a blend of both, we’d like to hear from you how you’d like to connect to Delta in the mobile space. Got a better idea? Then post it here!

Chris Porter
Product Manager
delta.com

Your Take: Pringles Flavor Update

As many of you know, we currently serve original Pringles potato chips onboard Delta flights as a part of our EATS program. We’re looking to switch to one of the following – let us know your preference?

Megan Ireland
General Manager – Onboard Revenue