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Archive for May, 2009


Delta Block Party – ATL version

A couple weeks ago I blogged about April showers and rain delays at the ballpark. Last week, the Delta gang and I experienced quite the rain delay! They invited me to the annual Delta Block Party at Delta’s World Headquarters. It was a huge party for all of the local Delta employees in their parking lot with tons of food, games, live music, face painting, and VIP guests like the Tomahawk Team, Homer, and Freddie the Falcon (the mascot of the NFL’s Atlanta Falcons.)

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My first stop on the block was the main stage where the DJ introduced me to the crowd and had me help him with a trivia game. He asked a question that stumped everyone, me included. “How many tropical islands does Delta service?” I wasn’t entirely sure (okay, I didn’t have a clue) but the thought of a flight to a tropical island sounded pretty awesome to me. A right answer to a trivia question got you 4 tickets to the June 24th Braves game versus the Yankees. Those are tough tickets to get! Delta Day at Turner Field is June 24th so I was happy to give several Delta employees and their families tickets to the game. They’ll be there to see me throw out the first pitch!

I was getting warmed up at the “Speed Pitch” game (they hold a radar gun up as you throw a baseball at a big picture of a catcher, batter, and umpire to see how fast you can pitch the ball) when the bottom fell out of the sky. I only had the chance to take on a couple of challengers before the storm hit. There’s a great part of Turner Field called Scouts Alley and they actually have a game like this set up. You get in a batting cage and pitch a baseball to a big screen and they call balls and strikes and read how fast you are throwing. They also have a similar game where you can test your hitting skills. It’s a pretty popular place before a Braves game and during rain delays of course.

I managed to jump under a nearby tent during the storm, but unfortunately it was not the Chick-fil-A tent! For me, the best tent, hands down, to be stuck in would’ve been the Chick-fil-A tent.

The rain never let up much, but it was amazing to see how many people stuck around. Delta had some great entertainment lined up for that afternoon, including a couple bands. I thought it was really cool that Delta was doing this for all of their employees and their families. There were thousands of people there throughout the day.

To all the employees out there: Did you enjoy the Block Party in Atlanta? As I’m sure many people did, I left with squishy shoes and soaked jeans, but had I a good time while I was there.

Here’s hoping the employees enjoy sunny skies at the Delta Block Party in Minneapolis this Saturday!

Jeff Francoeur
Atlanta Braves

Delta Stories: 1940s In-Flight Service

To celebrate 80 years of service on June 17th, we are sharing stories from the people who launched Delta and from their families about those early days. Here are memories from Sybil Peacock Harmon, one of Delta’s first flight attendants in 1940.

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“I Felt Like a Little Celeb”

“This was so new to people . . . On Sundays they would come out to the airport and line the fence–whole families, and when you would walk up to the plane in your uniform, the kids would say, ‘Look, there she is. There is the stewardess.’ And you felt like a little celeb of some sort. It was a lot of fun.”

Training

“The very first morning we met, we started right away learning weather and what our duties were on the plane [Douglas DC-2] and . . . where we were going to fly, the different cities, and you had to learn the codes for those cities.  In those days they were two letters and now they are three.”

In-Flight Work

“One of our duties was to pass out the chewing gum because planes then weren’t pressurized and it helped passengers swallow so they would not have problems with their ears. . .

I never did use my nursing skills on the flights [all Delta's first flight attendants were registered nurses], but many passenger suffered from airsickness from no air conditioning and pressurization. The airsickness container in those days was a quart ice cream container and it fit in a little round ring under the seat, so you wanted to get that out in plenty of time. . .

Most of the customers we had in the beginning were businessmen and you got to know them real well because you would see them over and over. But this was the beginning, really, of people flying — an emergency would come up, somebody would be sick or somebody would die, and people would get on a flight . . .  But this started people to flying because they realized how quick it was–it was quick for those days, anyway.”

Earlier stories: Flying Prop Planes1930s Customer Service

Marie Force
Archives Manager

Memorial Day Celebrations & Splash Hits

Happy Memorial Day weekend to everyone!

I hope you guys have great plans for the long weekend. Since I’ve been in the big leagues I haven’t been able to do much traveling for this holiday, but it always reminds me of beach and lake trips, fishing, barbecues, fireworks, American flags and summer. I love driving down the Atlanta streets when they’re lined with all the little American flags. When we’re at home for Memorial Day, Turner Field usually does some really cool things. Members of the Armed Services play the National Anthem and they roll out a HUGE American flag that covers the whole outfield. I hope your cities have some special things going on to honor the men and women who have fought and given their lives for our country.

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After being on the road for over a week, it was good to be playing at home for a while. We’re wrapping up a long home stand this weekend and then packing up and heading out west to San Francisco and then Phoenix. It’s a long flight, so our bags will be packed with iPods, pillows, DVDs, laptops, playing cards – and game tapes, of course.

Unlike the trips to New York, Philadelphia, Washington and Miami, we only go to California once or twice a year. While the jet lag is sometimes tough to adjust to, especially in the middle of an already long and exhausting season, these trips are typically pretty cool. San Francisco is absolutely beautiful with the stadium right there on McCovey Cove. The Giants’ AT&T Park has one of the best atmospheres of anywhere I’ve ever played. It’ll be fun to be out there on Memorial Day…I’m sure there’ll be boats, floats and kayaks sitting in the Cove waiting for what the Giants call “Splash Hits,” which are home runs hit by Giants players that land there on the fly. As a right fielder, with the Cove directly behind me, I’m hoping I don’t hear ANY baseballs splashing! However, I wouldn’t mind any of my teammates or myself launching a few out there to take a swim.

I just wanted to briefly check in and wish everyone a safe and happy Memorial Day weekend. And if you’re traveling, let me know where you’re headed!

Throw a steak on the grill for me!

Jeff Francoeur
Atlanta Braves

In-Flight Entertainment Update & Survey

Hello everyone!

My last post on our in-flight entertainment offering was this time last year, so I figured it was time for an update as we prepare to kick off the summer travel season… oh and I’d like to ask you to participate in a quick survey.

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Delta currently offers AVOD (Audio Video On Demand) in all classes of service on the following planes:

(32) A330s
(7) 737-700s
(28) 737-800s
(65) 757-200s
(15) 767-300s (domestic aircraft)
(15) 767-400ERs
(8) 777-200ERs
(8) 777-200LRs

That’s a total of 177 nose-to-tail AVOD.

And we offer AVOD in BusinessElite on the following planes:

(16) 747-400s
(57) 767-300ERs (international aircraft BusinessElite only)

We’re still not done… soon you’ll see the product on even more aircraft and routes. All of Delta’s scheduled new Boeing deliveries in 2009 and 2010 will feature AVOD in both classes of service. Plus we’ll add Delta on Demand to the remaining (6) 767-400ER aircraft in our fleet over the next three months.

Let us – and the world – know what you think about Delta’s in-flight entertainment! Click here to take part in a quick survey.

The 2009 World Airline Entertainment Survey is a partnership project between SKYTRAX RESEARCH and the WAEA (World Airline Entertainment Association).

Looking forward to reading your comments and responding to your questions.

Chris B.
Sr. Product Manager, IFE

Your Take: Email, Now Updated

You may have noticed that your Delta emails about fare sales, SkyMiles promotions and program updates, and other partner offers look a little different starting today.

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Yesterday we launched our first mailing in our newly redesigned Marketing email template. The template has been updated to provide you with an easier read, quicker access to delta.com, and more personalized and relevant information.

We hope you enjoy our new design, which you’ll see on all future Delta emails. What’s your take?

John Morris
Manager, Direct & Interactive Marketing