Comments on: Sneak Peek: Our Website is Growing

By: bcapehart

bcapehart — Fri, 31 Jul 2009 02:08:34 +0000

I agree with the others… the NWA has the better website of the two (and is the nicest of all the airlines on which I normally travel) from ticket search and purchase, to user preferences (including booking prefs for our regular travel companions) and frequent flyer maintenance.

By: meseed

meseed — Tue, 14 Jul 2009 13:41:00 +0000

So it appears that the re-sizing has occurred, but no upgrade to include any increased functionality (meaning we need to use nwa.com). So was this was all about optics, and not P/L impact technology improvements? Please tell me I’m wrong or have missed something.

By: jvanoosten

jvanoosten — Tue, 16 Jun 2009 21:03:50 +0000

I sure hope Delta’s new website includes the option to upgrade a flight with miles. The current system Delta uses is most user unfriendly. With NWA upgrades were just a click away. Simple, easy and no phone call to a reservation rep!!!!

By: Geoffrey

Geoffrey — Thu, 11 Jun 2009 14:49:22 +0000

I’m glad you are working on the website but in my opinion the design should be at the bottom of the list. The bigger issue is the website will not display all the flights offered even if you select a particular time you wish to depart. I have had to book on Travelocity because delta.com won’t display the flight I want. It seems the problem is only on particular routes. I have had this issue for over a year and I feel it is getting worse. Selecting “Search by Schedule” is a workaround (though it doesn’t always work) but then you have no idea how much the flight is until the last screen. It’s quite frustrating!

By: Lars-Erik

Lars-Erik — Mon, 08 Jun 2009 21:32:57 +0000

Attn: Drew, Josh, Katie:
Nobody… no other airline including NWA, has a better LOOKING website than Delta. I’ve complimented the Delta webdesign team before via the Feedback button. But for functionality… there are some items on Meseed’s list above that Delta should make every effort to INCLUDE as quickly as possible!

By: meseed

meseed — Sun, 07 Jun 2009 12:24:48 +0000

So will current nwa.com users lose the functionality that’s lacking on delta.com, including (but not limited to):

- the consolidated My NWA Info screen (awesome)
- ability to do a single search combining “price and schedule”
- ability to select the number of itineraries shown (up to 50)
- ability to see full award pricing options in one screen across flight options
- ability to enter e-certs and coupons when booking reservations
- ability to see promotions registered and points earned
- ability to see place on first-class waitlist (on mobile too)

If nwa.com users are forced to transition to delta.com, we would expect to retain full functionality.

By: Drew

Drew — Thu, 04 Jun 2009 16:40:34 +0000

BOSGator: thank you very much. i think some things are just a matter of routine and habit. the aspect of the flight search results i can understand others points of view. i haven’t done it recently, but going through the results on nwa.com and counting outbound options that aren’t repeated (the bundled itineraries do have some of the same flights). Also, we increased the limit of bundled itineraries returned to delta.com earlier this week. the same handling is done (only listing the unique out bound flights then only showing the returns that were paired with that outbound.

Ichansen: I could go into a pretty lengthy discussion on the items that are being put in place for this. there’s actually a lot of ground work that has been done in preparation for all the loyalty integration projects to ensure that those go smoothly with no delays. its is much more than just making the site wider and increasing the font sizes. I just know if i go rambling on about those “under the hood” changes that i’d bore everyone to tears except for those that do wed development for a living.

By: lchansen

lchansen — Thu, 04 Jun 2009 04:04:46 +0000

Drew, I hope you guys have not expended much effort. I don’t think very many people really care that “fonts have increased and there is a little more space around items.”

What is BADLY needed is to fix the award calendar. I imagine the majority of users would prefer functionality improvements over a wider image.

By: BOSGator

BOSGator — Wed, 03 Jun 2009 22:34:57 +0000

Its clear here that people’s preference in website in based a lot upon that which they’ve used the most in the past. Some overall comments:
-Post #11 is incorrect. Login to Delta with your FF# and you can immediately bring up your itineraries with one click. No additional codes needed.
-NWA website brings up too many options that you must sift through to pick the entire itinerary at once. Delta let’s you do out/in-bound separately which is much simpler.
-Wider layout of NWA is easier on the eyes. Please don’t keep the ratio or picture/news to information entry space on the new Delta. Just make the information entry space wider
-One-click to buy option on Delta is faster
-Both websites hang-up with regularity when modifying an existing reservation
Bottom line is that it won’t be that bad either way because both websites are much better than the competitions’!

By: Resplendent

Resplendent — Wed, 03 Jun 2009 17:13:29 +0000

I agree with those wanting a simple rebranding of the current NWA site to Delta. I’ve been using NWA’s site since 2007 and love it. Aside from one or two rare glitches, it is very user friendly, easy to navigate, and fast. From what I’ve used of the Delta website, it’s just not up to par in comparison. Please don’t ditch NWA’s for Delta’s!!!!!