You may have already noticed that we’ve made some changes with our SkyMiles award calendar on delta.com. The first change was to remove the calendar as part of the default path for searching. It’s still available by request when you start or revise a search, which aligns what you’ll see on delta.com and nwa.com. The second change was to provide additional information above the calendar itself explaining why what you see in the calendar might differ from what you see on the Select Flights page.
There are times where the calendar’s results don’t match what you see on the Select Flights page. Why? Several technical issues have recently developed due to the inclusion of partner airlines in the search results, our three-tier award structure, and the ability to mix and match award levels.
As a result, we have already implemented or are taking the following steps:
- We added some explanatory info to the calendar itself to make clear the technical limitations that apply to its function.
- We’ve removed the calendar from the default path when shopping for awards. We considered removing the calendar entirely while resolving these technical issues, but determined that it remains a useful tool for finding award availability even with these limitations, so we have opted to continue to make it available in the interim for customers who choose to use it.
- In the coming days, we’ll remove all airlines other than DL and NW from inclusion in the calendar results. Partner airlines’ flights will still be available on the date-specific Select Flights pages. Due to the volume of traffic it would generate, it isn’t possible to do real-time inventory look ups on all possible partner airlines’ flights and routings, of which there are literally hundreds of thousands of possible combinations of days/partners/classes of service/etc. As a result, calendar availability for other airlines is pulled from a cache. Providing you with the best possible experience is a delicate balance between giving you the most options possible to get to your destination, including Delta flights and those of our partners, and ensuring the accuracy of the data for a given date. We have decided that leaving partner airlines on the Select Flights page and removing them from the calendar display best strikes this balance, and aligns the Delta and Northwest online experiences.
- We are working on ways to bring even more options on the Select Flights page to ensure we’re showing as many options as possible to help you get to your destination, while keeping the process as easy as possible to navigate.
With these modifications, we believe the calendar will do a better job of assisting more customers in planning their travel. We are hard at work to continue to provide you the best experience possible at delta.com, leveraging the talent, experience, and best practices of a great team with hundreds of years of combined experience at both Delta and Northwest.
Providing timely, accurate, and convenient planning tools for you is at the top of our priority list, and we appreciate your feedback.
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