Comments on: Meet Us In Memphis: Mobile Check-in Launch http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/ Wed, 08 Feb 2012 06:14:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: 2252483041 http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-4160 2252483041 Tue, 30 Jun 2009 15:23:07 +0000 http://blog.delta.com/?p=3652#comment-4160 I would like to try to bookmark the page but I cannot even recall the boarding pass page to bookmark it. Also, I would not expect that I am able to bookmark the boarding pass because my session will eventually timeout. As a matter of fact I tried to just click on "back" to get to the boarding pass that was accidentally lost and I get to the boarding pass page but it says my session has expired and I need to login again. When I login again it takes me to the home page not directly to my boarding pass. Hope that makes sense. I would like to try to bookmark the page but I cannot even recall the boarding pass page to bookmark it. Also, I would not expect that I am able to bookmark the boarding pass because my session will eventually timeout. As a matter of fact I tried to just click on “back” to get to the boarding pass that was accidentally lost and I get to the boarding pass page but it says my session has expired and I need to login again. When I login again it takes me to the home page not directly to my boarding pass. Hope that makes sense.

]]> By: Katie http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-4159 Katie Tue, 30 Jun 2009 13:23:26 +0000 http://blog.delta.com/?p=3652#comment-4159 2252483041, thanks for your feedback. This is a functionality we're working on and we'll keep you posted here on the Blog once we've updated it. In the meantime, if you are able to bookmark the page in your browser, try that out and let us know how it goes. 2252483041, thanks for your feedback. This is a functionality we’re working on and we’ll keep you posted here on the Blog once we’ve updated it. In the meantime, if you are able to bookmark the page in your browser, try that out and let us know how it goes.

]]> By: 2252483041 http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-4156 2252483041 Mon, 29 Jun 2009 22:21:31 +0000 http://blog.delta.com/?p=3652#comment-4156 I have found a bug with the service...realizing it is not perfect yet. BUG: Once I/you have checked-in for your flight and claimed your boarding pass (able to view your boarding pass with the spacial/bar code) and then you accidentally time out your session or change screens...you can no longer go back and retrieve your boarding pass for visibility. I used my mobile to get through security but accidentally changed screens in my browser at the gate and am no longer able to go back and pull up my boarding pass. I had to go to the gate counter and get a paper boarding pass. Very inconvenient from delta mobile. I have found a bug with the service…realizing it is not perfect yet.

BUG: Once I/you have checked-in for your flight and claimed your boarding pass (able to view your boarding pass with the spacial/bar code) and then you accidentally time out your session or change screens…you can no longer go back and retrieve your boarding pass for visibility.

I used my mobile to get through security but accidentally changed screens in my browser at the gate and am no longer able to go back and pull up my boarding pass. I had to go to the gate counter and get a paper boarding pass. Very inconvenient from delta mobile.

]]> By: Katie http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3472 Katie Thu, 19 Mar 2009 14:03:32 +0000 http://blog.delta.com/?p=3652#comment-3472 Hi Andy, Great feedback, thanks. Atlanta mobile check-in launched today. Try it out! Hi Andy, Great feedback, thanks. Atlanta mobile check-in launched today. Try it out!

]]> By: Another Mobile Check-in Launch Flies Under the Radar « 其实也没什么大不了的 http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3392 Another Mobile Check-in Launch Flies Under the Radar « 其实也没什么大不了的 Sun, 08 Mar 2009 02:57:54 +0000 http://blog.delta.com/?p=3652#comment-3392 [...] of participation in what seems to me a convenient and useful tool is astounding to me. On the official Delta Air Lines blog, a short blog post was posted on the day of the launch followed with a short sentence of  [...] [...] of participation in what seems to me a convenient and useful tool is astounding to me. On the official Delta Air Lines blog, a short blog post was posted on the day of the launch followed with a short sentence of  [...]

]]> By: Andy Borgmann http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3374 Andy Borgmann Thu, 05 Mar 2009 01:28:15 +0000 http://blog.delta.com/?p=3652#comment-3374 March is what you are hearing for ATL? This post was great. I am so excited for that feature to come to ATL, but this was the first place I heard any timeline at all. Thanks Katie! March is what you are hearing for ATL? This post was great. I am so excited for that feature to come to ATL, but this was the first place I heard any timeline at all. Thanks Katie!

]]> By: deltaffindfw http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3371 deltaffindfw Wed, 04 Mar 2009 21:34:35 +0000 http://blog.delta.com/?p=3652#comment-3371 I used it today in MEM on a NW flight back to DFW. On the NWA site, it walks you through the set up to pick your phone carrier, phone manufacturer and type of phone. After that, it sends a txt msg with a link. So, I just clicked on the link when I was in the TSA line, and there was the barcode. Very easy! Much better than when I used CO in EWR a few months ago. Hopefully DL will implement that system! I used it today in MEM on a NW flight back to DFW. On the NWA site, it walks you through the set up to pick your phone carrier, phone manufacturer and type of phone. After that, it sends a txt msg with a link. So, I just clicked on the link when I was in the TSA line, and there was the barcode. Very easy! Much better than when I used CO in EWR a few months ago. Hopefully DL will implement that system!

]]> By: Katie http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3363 Katie Tue, 03 Mar 2009 15:55:37 +0000 http://blog.delta.com/?p=3652#comment-3363 Hi DLflyer, I'm so glad you've enjoyed our posts. Thank you for your message and feedback! Regarding mobile paperless check-in in SLC, I would recommend to wait for launch later this month. Here's why: I want your first time using mobile check-in to be everything it's supposed to be: helpful, convenient, and time saving, so that you'll use it every time you fly. Consider giving our teams time to properly test and train stakeholders in SLC. It will be worth your time in the long run. Regarding specifics for iPhone, I personally have not seen problems with standard brightness settings, but will ask a few of <a href="http://blog.delta.com/2008/06/24/paperless-mobile-check-in-goes-live-at-laguardia/" rel="nofollow">our counterparts in NYC for tips and tricks</a> and get back to you. They've been testing it out since last June, so they should have some great ideas for you. Also - if anyone here has used mobile check-in on their iPhone, please chime in as well! Hi DLflyer, I’m so glad you’ve enjoyed our posts. Thank you for your message and feedback! Regarding mobile paperless check-in in SLC, I would recommend to wait for launch later this month. Here’s why:

I want your first time using mobile check-in to be everything it’s supposed to be: helpful, convenient, and time saving, so that you’ll use it every time you fly. Consider giving our teams time to properly test and train stakeholders in SLC. It will be worth your time in the long run.

Regarding specifics for iPhone, I personally have not seen problems with standard brightness settings, but will ask a few of our counterparts in NYC for tips and tricks and get back to you. They’ve been testing it out since last June, so they should have some great ideas for you.

Also – if anyone here has used mobile check-in on their iPhone, please chime in as well!

]]> By: DLflyer http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3349 DLflyer Sat, 28 Feb 2009 06:22:45 +0000 http://blog.delta.com/?p=3652#comment-3349 Katie, Thank you for your informative posts. I've browsed these blogs for quite a while and finally decided to register/contribute. I'm a VERY frequent flyer out of SLC and was wondering when I'd be able to start using the new system. I know you have mentioned March for SLC rollout, but I've heard other members mention that they have tried at other airports not currently part of the testing group and it has worked. Do you think it's worth giving it a shot, or will I just get blank stares from TSA employees at SLC? :) I think mobile check-in is a GREAT idea, and it will be a huge success in the future. DisneyDude brings up some great points in his post that will ensure further success of the program. I am currently using an iPhone, do I have to set the brightness setting all the way up to make sure it's scannable? Katie,
Thank you for your informative posts. I’ve browsed these blogs for quite a while and finally decided to register/contribute. I’m a VERY frequent flyer out of SLC and was wondering when I’d be able to start using the new system. I know you have mentioned March for SLC rollout, but I’ve heard other members mention that they have tried at other airports not currently part of the testing group and it has worked. Do you think it’s worth giving it a shot, or will I just get blank stares from TSA employees at SLC? :) I think mobile check-in is a GREAT idea, and it will be a huge success in the future. DisneyDude brings up some great points in his post that will ensure further success of the program. I am currently using an iPhone, do I have to set the brightness setting all the way up to make sure it’s scannable?

]]> By: Katie http://blog.delta.com/2009/02/19/meet-us-in-memphis-mobile-check-in-launch/comment-page-1/#comment-3346 Katie Fri, 27 Feb 2009 21:21:30 +0000 http://blog.delta.com/?p=3652#comment-3346 Hi golich17, thanks, I'll definitely pass your suggestion along to our teams. Hi DisneyDude, thank you for sharing your experience. Here's some info from one of our project managers that may help: Delta’s product does require navigation to the mobile version of the website as it exists today, definitely not ideal. We are working on two things to alleviate this. 1) With a future product we’ll deep link into the mobile site from the “check-in now” email so the user does not have as many clicks to get to the barcode. 2) We’re also pursuing alternate delivery methods for the barcode including MMS/WAP Push and tying that into the normal delta.com check-in experience. The second item is more or less the NW process with some improvements built in. The barcode used by all major airlines in the US is actually a 2D Aztec type barcode with roughly the same amount of data in each one. The only variation would be how they are displayed on screens, which may make them appear to be different. We have three scanner types between the two carriers now and we believe one type may scan better than the other. This is a learning process and we’re taking good notes. We also have a trip planned to LGA in the near future to follow up with the staff there to see how the project is going. Hopefully the onsite visit will smooth out some of those bumps experienced. Crown Room scanners unfortunately not 2D capable – this will be resolved in the future but no timeline on that. Delta’s gate scanners have been altered to better read and accept 2D barcodes; hopefully that part of the process went a little better. What kind of device and model number did you use? Hi golich17, thanks, I’ll definitely pass your suggestion along to our teams.

Hi DisneyDude, thank you for sharing your experience. Here’s some info from one of our project managers that may help:

Delta’s product does require navigation to the mobile version of the website as it exists today, definitely not ideal. We are working on two things to alleviate this. 1) With a future product we’ll deep link into the mobile site from the “check-in now” email so the user does not have as many clicks to get to the barcode. 2) We’re also pursuing alternate delivery methods for the barcode including MMS/WAP Push and tying that into the normal delta.com check-in experience. The second item is more or less the NW process with some improvements built in.

The barcode used by all major airlines in the US is actually a 2D Aztec type barcode with roughly the same amount of data in each one. The only variation would be how they are displayed on screens, which may make them appear to be different.

We have three scanner types between the two carriers now and we believe one type may scan better than the other. This is a learning process and we’re taking good notes. We also have a trip planned to LGA in the near future to follow up with the staff there to see how the project is going. Hopefully the onsite visit will smooth out some of those bumps experienced.

Crown Room scanners unfortunately not 2D capable – this will be resolved in the future but no timeline on that.

Delta’s gate scanners have been altered to better read and accept 2D barcodes; hopefully that part of the process went a little better.

What kind of device and model number did you use?

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