Hi. My name is David Moses. I’m the Quality Assurance Manager for the Self Service area of Delta Air Lines. We have a fantastic group of QA people who turn out an amazing amount of testing to ensure your experience with Delta is the best it can be. We are the last point in the process of a project that has gone through; brainstorming what works best for the customer, determining requirements on how to accomplish this with our systems, developing the code, and finally QA tests it. When we’re done checking things out, we release it to you on Delta.com and the Self Service Kiosks.
What is it like “behind the scenes” working on new projects for delta.com? It’s challenging, rewarding, tiring, and exciting (yes, exciting). We do a lot in a short amount of time because, being an airline, we have to ensure we get new technology out to you quickly to remain competitive.
It’s a balancing act. New functionality has to work properly and it has to get out the door to you as fast as possible. You might have noticed that this can be a tough industry, but it’s one we love.
I’ll promise you we will always strive to make your experience the best it can be. I say this because when I look around the office I see people who care. The type of person who works in this office is an airline geek who can tell you minute details of planes, knows nearly every airport code in the world, and is truly passionate about your experience with us. I say the work can be exciting because we fully understand that our work impacts your work day, your plans, or the vacation you have waited so long to take and we want to get it right for you.
From time to time I’m going to post here about things we are working on, some fun things that we’re involved in, and share some outside of work experiences with you. I hope you find it informative and I hope it gives you a bit of a window into “our world” as I see it.
David Moses
QA Manager, Self Service
